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Bell Road Toyota
Phoenix, AZ
695 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 695 reviews
September 18, 2025
Bell Road Toyota tried to rob me of nearly $2,900. My RAV4’s radio rebooted after a battery change — a known Toyota issue with a free software fix. Instead of following the TSB, they told me the whole My RAV4’s radio rebooted after a battery change — a known Toyota issue with a free software fix. Instead of following the TSB, they told me the whole unit had to be replaced for $2,875. I proved them wrong by fixing it myself in their parking lot with a USB drive. Then I demanded — and got — a refund. They either didn’t bother to do their job or deliberately tried to scam me. Either way, it was blatant dishonesty. If you value your money, do not trust this service department. More
by Auto
Employees Worked With
TJ Ridenour, Todd Rawson
August 25, 2025
Shopped online found the car I wanted made an appointment for the next day and came in. Salesman was nowhere to be found located the car myself and said I would like to purchase it. Myself and my cosigner ag for the next day and came in. Salesman was nowhere to be found located the car myself and said I would like to purchase it. Myself and my cosigner agreed with the salesman on a price $21,757. The amount that was to be for my trade-in was not on the document so they printed new ones. That amount was also wrong by about $2000. They said they fixed it what they did was at about $3000 to the sales price, a $4500 warranty that they told me was mandatory with the finance company and that I could get it refunded after six months. And a $1500 wheel warranty that also could be refunded after six months. When I left there, I had no documents. The finance guy said that he would email them to me. Never did. Called left a message called again and again and 2 days later on Saturday after calling about 13 times they emailed the documents after I told them I would be there with my sign to warn others of their fraud. Realized the bait and switch called again sent an email and NO ONE has returned my calls or responded to my email. Formal complaints are being made to Arizona Attorney General‘s office, Arizona Department of transportation, and the consumer financial protection bureau. More
by La
Employees Worked With
Salesman Jesus, Finance Joseph
May 17, 2025
Had a great experience purchasing, my new 2025 toyota tundra. Went smooth Thanks to Will Hill at bell road toyota for making it a smooth process! tundra. Went smooth Thanks to Will Hill at bell road toyota for making it a smooth process! More
by mrubio01480
Employees Worked With
Will hill
April 13, 2025
“$4,000 Surprise at Bell Road Toyota — Bait-and-Switch in Full Effect” Came for a Tacoma TRD Sport advertised on Toyota’s SmartPath. Online price was clear — but in person, Bell Road Toyota added thousand Full Effect” Came for a Tacoma TRD Sport advertised on Toyota’s SmartPath. Online price was clear — but in person, Bell Road Toyota added thousands in fake accessories, then tried to justify it with nonsense like “the online price is wrong” and “options won’t be included at delivery.” One even admitted it’s “just to make profit.” Honestly, I was shocked. They sent out a parade of clueless clowns, each with a different excuse. No shame. No professionalism. Classic bait-and-switch. I walked out — and you should too. Total waste of time. Take your business somewhere honest. What a joke. More
by MO
Employees Worked With
And a few others whose names I don’t remember, Mark Hawthorn
February 14, 2025
Very disappointed. Ordered a new vehicle. Was sent the window sticker so i knew exactly how much it was. Got to dealership and was told another 3 grand added on because Ordered a new vehicle. Was sent the window sticker so i knew exactly how much it was. Got to dealership and was told another 3 grand added on because they put paint protect, etc, on the vehicle after it arrived. “It’s just what we do.” No apology adding on the sticker shock. Will never go back. More
by drbobbydouglas
Employees Worked With
Steven Kohl and Tyler Slaughter
January 25, 2025
Thorough, checking for a applicable deals. Transaction successful with cooperation between sales and finance departments. Courteous service. Transaction successful with cooperation between sales and finance departments. Courteous service. More
by bethernandez38
Employees Worked With
Gerardo Bosch, Sales Associate , Musa Dahdal
January 23, 2025
The service provided was quick and modestly priced. My service advisor was very up front about the process and the cost, and went above and beyond to make sure I was taken care of. My service advisor was very up front about the process and the cost, and went above and beyond to make sure I was taken care of. More
by S
Employees Worked With
Billy Sparks
