Bell Road Toyota

I've been working with Mike for a long time. He's dependable, honest and fun. Thank you Bell Road Toyota for employing such a great service manager. dependable, honest and fun. Thank you Bell Road Toyota for employing such a great service manager. More

I visited Bell Road Toyota on Saturday, August 18th. I had been in my first car accident on August 16th, my car was totaled, and I wanted to test drive a Corolla. Doreen worked with me and was friendly a had been in my first car accident on August 16th, my car was totaled, and I wanted to test drive a Corolla. Doreen worked with me and was friendly and helpful; however, I was very stressed out and emotional since I've never A) been in an accident or B) bought a car. Ultimately, I left the dealership exhausted and exasperated since I had been to three other dealerships that day and was not able to find anything in my budget I liked. The problems I had with your customer service & friendliness began when I got back to my house, to find I had a voice message from a "sales manager" named "Eric." He claimed they'd just gotten a trade-in Elantra (one of the other cars I'd been looking at, and had disclosed to Doreen) with low mileage and really wanted me to take a look at it. Though tired and frustrated, I returned to the dealership, thinking there was a potential car sale ahead of me. Was I ever mistaken! I was told to have a seat; Doreen told me the manager was "in the other building and would be right out," and I was left sitting in one of the little cubicles for over 20 minutes. Then, two policemen walked in the building, up to me, and asked what I was doing there. I relayed the story of how I had come back due to a voice message -- thinking there was a car for me, and how now I was pretty sure that was all just a ploy to get me back onto the property. I asked if I was under arrest or if I was being charged with a crime; though I wasn't, the cops informed me someone had made a complaint to them because of how I was acting earlier and they were concerned because I had my infant daughter with me. I am LIVID about the way this was handled by the staff at Bell Road Toyota. It's a car dealership. Stressed out emotional people walk in and out of their doors every day. If someone was truly concerned about my well being or the safety of my daughter, they should have approached me in the moment or let me know they intended to call the police. Instead, they fabricated a story about a car they wanted to sell (which I doubt exists, nor this "sales manager") just so I could be harassed by police. I've been a loyal Toyota driver my whole life. So are both my parents. Bell Road Toyota engaged in dishonest trickery and made my weekend even more stressful than it already was. They just lost a customer for life. More

I went to several dealerships and Toyota was by far the best. The staff was very kind, patient, and knowledgeable. Terry listened very well to my needs and found the perfect car for me. Overall it was a g best. The staff was very kind, patient, and knowledgeable. Terry listened very well to my needs and found the perfect car for me. Overall it was a great experience and I would recommend my friends and family to Toyota. More

Mr. Roller was exceptional. I will make sure to service both my Toyota cars through him and Bell Toyota for the indefinite future. Thank you Michael. Gary Gailius both my Toyota cars through him and Bell Toyota for the indefinite future. Thank you Michael. Gary Gailius More

I chose this Toyota Dealership on the Internet. They have the best internet sales for Toyota in the Phoenix AZ area. I found the Corolla I wanted. Went the next day and bought it. Had every thing it said on the best internet sales for Toyota in the Phoenix AZ area. I found the Corolla I wanted. Went the next day and bought it. Had every thing it said on the internet. Really good web site. Now the only Neg thing I can say is I had my own Loan set up at my bank (pre-approved with loan #) all they had to do is call my bank and ask what paper work they needed, they still had me fill out all the paper work for a loan. I don't mine listening to a spiel on extra stuff to buy, which I did buy (security system and tire road hazard). The Loan Department needs to really ask if you want them to get the loan. And check out your loan in the beginning. A two hour sale was 3 plus. More

My wife and I were both impressed with the casual yet professional manner with which Terry conducted his business. We were treated with respect and provided with all of the information we needed to make professional manner with which Terry conducted his business. We were treated with respect and provided with all of the information we needed to make an informed buying decision. More

I used USAA's car buying service & found Bell Road Toyota from them. I spoke with Doreen Fischer on the phone & she was very polite, professional, & knowledgeable. I set up an appointment with her & Toyota from them. I spoke with Doreen Fischer on the phone & she was very polite, professional, & knowledgeable. I set up an appointment with her & went the following week to test drive a Toyota RAV 4. I test drove a RAV 4 & I liked it but unfortunetly it was out of my price range. I wanted a new car & not a used car. I had a 2001 VW Beetle to trade in. Doreen then suggested the Scion XB which was more in my price range & she felt it was something I would be intersted in. I ended up buying the Scion XB & absolutely love it! I really appreciate the excellent customer service from Doreen & everyone at Bell Road Toyota! More

The employees were very friendly and helpful. They made buying a car quick and easy. They worked with my budget and were able to meet my expectations. I will recommend this dealership to any of my friends buying a car quick and easy. They worked with my budget and were able to meet my expectations. I will recommend this dealership to any of my friends wanting to buy a car. More

Larry was very receptive to everything we requested or asked for. He was a definite go getter and we could tell he wanted us to be happy with whatever deal we made. We didn't feel like Larry was trying t asked for. He was a definite go getter and we could tell he wanted us to be happy with whatever deal we made. We didn't feel like Larry was trying to over sell anything he was very straight forward which is what we like. In addition to purchasing the Yaris my husband also gets his Tacoma serviced at Bell Toyota and he has nothing but wonderful things to say about their service. We will be back to purchase a new truck for my husband in the near future. More

Costumer service was excellent. Rob my service consultant was very friendly to me. He made it a point that I am fully updated on the status of the service of my car. I went to this dealer for reg consultant was very friendly to me. He made it a point that I am fully updated on the status of the service of my car. I went to this dealer for regular maintenance service but When the Technician/Mechanic have discovered that the steering box appears to be wet/leaking, he (Rob) came to me and asked me to follow him inside the service center to check for my self and I appreciate this gesture. In some other service center they would just let you know that something is wrong with your car but without presenting tangible evidence before the repair and to some costumer like me, I need to see where the problem is/are, especially if involves paying a thousand bucks/dollars for the service. More