Bell Road Toyota

Have bought two successive vehicles from Bell road plus service inbetween. All experiences have been excellent. We really enjoy working with these people. I would recommend them to anyone. service inbetween. All experiences have been excellent. We really enjoy working with these people. I would recommend them to anyone. More

Like anyone, I was hesitant to take my trade-in to a dealership. I have to say though that my experience at Bell Road Toyota was the best I've had yet. The salesman was knowledgable and friendly, and dealership. I have to say though that my experience at Bell Road Toyota was the best I've had yet. The salesman was knowledgable and friendly, and he searched the valley to locate and bring in the exact car I wanted. The finance department was helpful and fair, and every other employee I encountered was courteous and smiling. The dealership was clean, the service was excellent, I got a great price for my trade, and I got a slick, new scion for a low monthly payment. Things could not have been better and I would definitely recommend this dealership and my salesman, Cary Davis to all of my family and friends. Don't waste your time going anywhere else! More

From the outset,i was warmly received. They were very sincere and ready to work with me to achieve my life-long dream of owning a new car. The atmosphere during the negotiation process was very friendly sincere and ready to work with me to achieve my life-long dream of owning a new car. The atmosphere during the negotiation process was very friendly and ultimately, the value I got for my old car was in consonance with the predicted worth from kelly blue book. More

If you asked me if I would recommend this dealer two years ago, I would've said yes. We bought a truck from them and had no issues. This is no longer the case. I bought a camry and had the 100000 mile w years ago, I would've said yes. We bought a truck from them and had no issues. This is no longer the case. I bought a camry and had the 100000 mile warranty on the car. I was approaching a 100000 miles and wanted to have the car checked out before I hit that magic number, they also needed to fix the back window tinting. So I was having this done all at once. I drop the car off and get a rental. After explaining again what I wanted done. Rob calls me the next day and says the cars ready, and that I need to pay for the rental. I again explain that it is covered and they were supposed to look at the car. He tells me that they just did the tint and did not look at the car to see if anything is wrong. I tell him I am not paying for the rental due to there error. He says he will call me the next day to let me know if they find anything. He calls me and says the axels need to be replaced and I the car will be ready on friday night. I go pick the car up on friday night and leave the dealership. I pull out on Bell and my car stalls, I start it and pull onto the I-17 and it stalls again, I get on the 17 and it stalls one last time. My car will now not start. I call toyota and they come jump the car and tell me to drive it back to the dealer ship. It stalls 3 more times! I leave the car and they take me home. Rob calls me saturday morning and tells me the reason my car stalls is due to the battery needing to be replaced. He then quotes me over $200 for a new battery. I tell him I can do it my self for way less. I call multiple mechanics I know and ask if my car would stall due to the battery. They all say the same thing I am thinking. NO! I call Rob back and leave a message. He doesn't call me back. I go down to the dealership and ask if he got my message. He tells me no. I find this funny because everytime I leave a message he never gets them. He tells me that there is now something very wrong with my car. He walks us back into the shop where my car is and starts the car. There is now this very loud knocking coming from the engine. I am now PISSED. I tell Rob that they have had my car for a week and are just now finding this out. He tells me again that this is not his fault and blah blah blah. I know have to wait until monday to find out what is wrong and to see if the warranty covers it. I demand a rental car for free due to there incompentance. Rob calls me on Tuesday and says the engine needs to be replaced and that he is waiting for the inspector to come and check out the car. Rob calls on Wednesday and tells me that the reason the engine went out is because I got my oil changed at Walmart and its the air filter they use, but were going to cover it, but its going to be another week. I then call my mechanics and they say again NO NOT TRUE!. Rob then calls me again and says well actually remember when you had your clutch changed? (I didn't go thru Toyota because they wanted to charge me $1500 and I ended up paying a lot less thru someone else). I tell him yes. Rob tells me that the person who changed it did it wrong and thank goodness the inspector didnt catch this or I would have to pay for it. I again make my calls and they tell me that if that were true I would have to replace the clutch again as it would break both engine and clutch. Well I only had to get a new engine. By this time I am fed up with Rob and all his lies. I go get the car after them having it for over 2 weeks. I end up having to pay for some part that costs about $230. I say fine, I just want my car back. Rob ends up charging my card over $2300 dollars. I look at him and say xxx?? He says oh thats what you owe. He finally understands that he put in the wrong numbers, but he doesn't know how to void the transaction. He finally gets it voided, and doesn't really apologize but starts talking about how his ex-wifes card would never go thru for that amount. He also had told me that he put some gas in the car. I get in the car and the line is so far below E I am afraid I wont make it to the closest gas station. Do not ever go here. They are all liars and do not give a crap about there comstumers! More

3rd vehicle I have purchased through Bell Toyota. My girlfriend purchased a vehicle from a different dealership 2 month ago and we were there for a least 8 hours, Not a fun experience. Bottom line th girlfriend purchased a vehicle from a different dealership 2 month ago and we were there for a least 8 hours, Not a fun experience. Bottom line the people at Bell toyota were frendly and moved me along swiftly through the process and never felt I like I was getting a bad deal or something I would regret doing. thank you, Bryan Mully More

Everybody was friendly, fair, and satisfactory in meeting our needs. The car was just what we wanted. The service was great. Everyone tried to please. The financing was smooth with no surprises. We always w our needs. The car was just what we wanted. The service was great. Everyone tried to please. The financing was smooth with no surprises. We always were connected to our call request. More

They are the best hands down! Everyone was helpful, honest and forthcoming with everything... I will be back again to buy another..Kevin was an excellent guy.. honest and forthcoming with everything... I will be back again to buy another..Kevin was an excellent guy.. More

My wife and I wanted to say thanks to Kyler for a great price on the 2008 highlander limited. had a good experience with the dealership.Clean showroom, somewhat friendly for being a dealership. price on the 2008 highlander limited. had a good experience with the dealership.Clean showroom, somewhat friendly for being a dealership. More

Great deal... Friendly staff, whole deal was within four hours fair in trade in. clean dealership. Bathroom was clean. All 4 staff interacted well with me. Any question was taken with respect. Thanks hours fair in trade in. clean dealership. Bathroom was clean. All 4 staff interacted well with me. Any question was taken with respect. Thanks More

They're you're best friend when they're trying to sell you. We spent 4 hours getting talked into a car and as soon as we got home we knew we'd gotten screwed. We called the dealership and it took 4 days t you. We spent 4 hours getting talked into a car and as soon as we got home we knew we'd gotten screwed. We called the dealership and it took 4 days to finally get ahold of someone who told us to get over it. Customer service is horrible, the brand new Prius we got is all scratched up, we're paying Max for a car and got minimum for our trade in. We're a military family and explained we were just there to look but by the end of 4 hours we felt we didn't have a choice, the only way they'd let us leave is if we signed, I know it sounds weak but that's really the feeling their representatives instilled in us. I would not recommend this dealership to anyone. More