Bell Road Toyota

Wasted my time and theirs first having to convince them that a nationally advertised lease special existed, then only to have them tell me they didn't care about it, they wouldn't lease me the vehicle for that a nationally advertised lease special existed, then only to have them tell me they didn't care about it, they wouldn't lease me the vehicle for that amount. Granted, the nationally advertised special says "Dealer participation may vary", but any honorable and honest dealer would tell you that when you called to inquire if they had any cars that matched the offer, not drag it out until you were sitting down to discuss price on a particular vehicle. I immediately called Toyota's national line, who put me in touch with a different dealer which actually leased an upgraded vehicle for the nationally advertised amount. My advice - don't even bother with Bell Road Toyota. More

The worst experiance ever. They took $110 on my second visit just to tell me that i need new tires. On first visit they told me that road test was done, they lied so i had to come back. Finally they hit visit just to tell me that i need new tires. On first visit they told me that road test was done, they lied so i had to come back. Finally they hit my car while in service and left it like that with 2" scratch. I did noticed it when i picked up but i did not report it. I just did not have any more nerves to deal with them any more, i just wanted to leave that dealership and never to come back. More

Keep in mind that it's usually the disgruntled who leave ratings, and as often as not, they're off base with their comments. Sorry naysayers, I had a completely satisfying experience with the service dep ratings, and as often as not, they're off base with their comments. Sorry naysayers, I had a completely satisfying experience with the service dept. Service consultant was friendly, but businesslike. They shuttled us to a nearby restaurant and said to just call to be picked up. Lady driving the shuttle was friendly and accommodating. Service waiting-room area is easily the finest I've seen - besides the usual tv, paper, magazines and coffee, there are four internet computers available, pub-syle talbes to work at, donuts, apples, tangerines, AND IT'S SPOTLESS AND VERY SPACIOUS. Then ... our car was ready an hour before promised. An example for all dealers. More

We recently went to trade in our Scion TC that we got at this dealership, we went back to this dealership cause it was close. The dealer looked at the car and told us what they were going to give us for the this dealership, we went back to this dealership cause it was close. The dealer looked at the car and told us what they were going to give us for the vehicle. We then went to look at VW's and they told us that the car had a bad CARFAX. Well we find out that the car had an accident before they even sold it to anyone. Toyota never told us this, either the first time they sold us the car or the time we went to trade it in. I FIND THIS EXTREMELY DISGUSTING, they screw with us car buyers with shady tactics anyway, then they cant even be honest about the history of the vehicle! It probably wouldnt have made a difference but just the fact they withheld information for their own gain is xxxxxxxx. Bell Road Toyota you suck and deserve what your getting rated on here. More

The service dept of this dealer is awful. I went in to have a full $300 service on my van in preparaton fr an 3000 mile road trip. I paid $300 fo this service. To make a long story short, they charged me have a full $300 service on my van in preparaton fr an 3000 mile road trip. I paid $300 fo this service. To make a long story short, they charged me for parts they "say" they replaced, but never did. This but my family an 2 small hildren in severe danger. One of theseparts was the windsield wipers. While dark on the road in th middle on no where it sratarts pouring and my wipers dont work. So I hve to pull over and sit for hours, because I cant see. The next day, I have to go spend mopney on new ones. When I get back into town, I speak the manager adn he appologizes, admids they did not chang prts out adn gives me a 20 dollar credit on an oil change Wich by the way doesnt even cover theprice f the new ones I had to buy!!!! This service departmnt taks advantag of woman because they thin we dont know bettr. Thn their management after admitting they are wrong, is pittful in showing the customer they are a prioriy!! I woul NOT use this service departmenet. More

YUP - GAME PLAYERS, DEAL BREAKERS! There is no coming to terms with these guys. After sitting down and specifically indicating a "no manure" policy, they continued to play games with me. The salesman sent terms with these guys. After sitting down and specifically indicating a "no manure" policy, they continued to play games with me. The salesman sent me home with a test drive car - with no key to start it once I got there. He had it! They gave every indication for a deal and left us WAITING, AND WAITING, AND WAITING. Telling one deal and rescinding it in the next moment. In the end, we were $650 off from a deal, and they couldn't seal it. Then they forgot to give me my car registration. What a waste! Don't bother with these guys!! Just keeping walking to the next Toyota dealer! More

My salesman was Robin Conant. He was nice enough, but the salesmen have absolutely nothing to do with the sale, other than finding which car to put you in. I have no grievances with him. He had nothing to do salesmen have absolutely nothing to do with the sale, other than finding which car to put you in. I have no grievances with him. He had nothing to do with the "deal". The rest of the sales staff are dishonest and the biggest game players ever! I told them right off I didn't want to play their games and to just be honest with me. NOT! They played all the games (you can even find the games online - written by an undercover salesman). I should have walked out when the games began, but I stayed. I finally got the car down to what I thought was a fair price and we waited, and waited and waited! Finally we were taken into the finance office. BEWARE!!!!! I'm convinced this is where they make a lot of profit. Very high pressure and little information about the add ons you are nearly forced to purchase. They are NOT cheap and you could do much better buying them on your own elsewhere - after purchase. BEWARE! The interest rate was too high also. Get your financing elsewhere! Oh never mind, just don't step onto this property unless you want to be taken for a ride! My take: these are high pressure salesmen that are not considering their customers, they are just after as much money as they can squeeze out of you! They are dishonest and will look you in the eye and lie to you! I will drive much further to avoid them at all costs and suggest you do the same. More

We have been loyal customers with them in the past and purchased 2 vehicles from them. We called to get some information and the person was very rude and unfriendly. In this market, I would assume that th purchased 2 vehicles from them. We called to get some information and the person was very rude and unfriendly. In this market, I would assume that they would go out of their way to be cordial and welcome customers and answer question. They must be doing that well that they can treat their clients like garbage. We will never purchase there ever again. We will be purchasing from another Toyota Dealer. One I have been to in scottsdale, they are friendly there and always willing to answer question we may have. They are a lot farther than we'd like to drive, however I am willing to travel to get excellent customer service. Our next vehicle will NOT be from Bell Road Toyota! More

Bell Road Toyota could change their name to "Scamelot". It has to be one of the worst businesses I've ever dealt with. They seem to be dishonest both in sales and in service. I was hoping to just start t It has to be one of the worst businesses I've ever dealt with. They seem to be dishonest both in sales and in service. I was hoping to just start the process of buying another car, a Toyota, because I had previously had a great Toyota truck. Also, I wanted to save up more money for the purchase. No such luck!!! I got talked into an '06 used Toyota (which I found out later, had been used as a rental car) by J.C. with "What can I do to make you buy this car?", even after I told him I'd come back if I was interested. When I drove out of the lot with my "new" used car several hours later, I knew I had made a mistake. I went back with a friend an hour later to try and return it but figured they probably wouldn't let me do that since I had signed for it. I was able to return if for a less expensive car but was talked into an extended warranty for $2600 (or 12,000 miles). I went across the street to another dealer and they checked the car and said it needed a new master brake cylinder and that they could give me an extended warranty for much less. Bell Road Toyota finally fixed the master cylinder because I had a 30 day warranty but when I said I wanted to cancel the extended warranty, the lienance director, Tom K., said I couldn't. I insisted, and he finally agreed to cancel it, but I was afraid they might pull another trick and not shred the extended warranty contract. Everything at this dealership was a hassle: They misplace the vehicles second set of keys and found them 2 days later (after I called); they said I was approved for a loan and wasn't (I received a letter from Chase saying why I wasn't approved) after I secured by own loan. If I had only gone with my original plan of walking out, I could have avoided this baloney. I called Toyota.com to file a complaint against this dealership, but I knew it was useless. The survey I completed for Toyota asked me how I rated the customer service rep., not the dealership. What a joke!!! I will NEVER go back to Bell Road Toyota, not will I ever buy another Toyota - PERIOD!! Buyer, truly beware, if you go to this dealership!!! More