Bell Road Toyota

I rate this dealer as I have because I have in previous years dealt with them. Today I scheduled my Hybrid for its green service. A time was set with the service manager to bring the vehicle in. I pulle years dealt with them. Today I scheduled my Hybrid for its green service. A time was set with the service manager to bring the vehicle in. I pulled my vehicle in prior to the specified time and waited for someone to at least recognize that I was there and would be with me shortly. Then another custome pulls in behind me was waited on and still no recognize my presence. I have noticed over the years that this kind of behavior has grown to be common among most dealers when you have inconsiderate employees.... More

Bought a used vehicle from Bell Road Toyota. Found a document in my glove box afterwards that said Enterprise Rent a Car. These fools sold me a rental car without disclosing that information! When I q document in my glove box afterwards that said Enterprise Rent a Car. These fools sold me a rental car without disclosing that information! When I questioned the owner, Joe Aleccia, he said I initialed a carfax report that said it was a rental. I told him this was not possible as I read EACH and EVERY paper I signed. I asked him to fax me a copy of this report. They FORGED my initials on the report! They didn't even have the letters of my initials correct. Now the owner will not return my phone call. More

My 5 month old Toyota Prius was rear-ended. Bell Road Toyota was the nearest Toyota certified body shop and since the car was so new and also a hybrid, I thought it would be best to take the car to a Toy Toyota was the nearest Toyota certified body shop and since the car was so new and also a hybrid, I thought it would be best to take the car to a Toyota certified shop. Boy, was I wrong!! My car has been back to Bell Rd Toyota 4 times now, after an initial wait of 4 weeks before the repairs were completed. The first time, they neglected to fix a dent in the body and replace a decal on the bumper. The second time, the car wouldn't start after I picked it up, and I believe they charged those repairs to the manufacturer as a warranty repair. The third time, I sent the car back because the gap between the hatchback door and the wall of the vehicle was twice as big on the right (where the repairs were done) as it was on the left and the weather stripping on the right rear passenger door kept coming off. When I went to pick up the car, it was obvious that the door was adjusted to even out the gaps. I drove all the way home (almost 30 miles) and then later went to back out of my garage and noticed that the angle on my back-up camera had changed after Bell Road adjusted the hatch-back door. I suddenly had a view of the rear bumper and the license plate. I had to take the car back again and they once again charged it to the manufacturer as warranty work. What?! There was nothing wrong with the camera until their body shop messed with it. When I had talked to the manager, Mike, he had nothing but excuses. They missed the dent and decal because the insurance company didn't tell them. Bull! It was in all the paperwork. They didn't know I had a back up camera on the car. Bull!! Every Prius I had test driven before I bought my car had a back up camera. This is a certified body shop that I had my car for a month and in that entire time they never put my car in reverse? Who are we kidding here? I would never, never recommend this body shop and because of this experience I would never shop at this dealership. More

We went in to look at the new FJ Cruiser. Balked at ther 5000 dollar wheels. The sales person, Michael, understood and then made a suggestion of maybe going with a 4runner instead. We fell in love with th 5000 dollar wheels. The sales person, Michael, understood and then made a suggestion of maybe going with a 4runner instead. We fell in love with the Sport Edition and Mike fought hard on our behalf to get payments where they were in line with very little hassle in the end. More

Every STEREOTYPICAL DEALER TACTIC WAS USED ON US. Initially, they were not friendly as I have a youthfull appearance despite my age, I was greeted in a hostile manner from the beginning from the deal Initially, they were not friendly as I have a youthfull appearance despite my age, I was greeted in a hostile manner from the beginning from the dealer from Romania (I forgot his name). I'm Romanian so I don't mean this as an ethnic slur, I'm just trying to identify the dealer and he is the only one there from Romania as he gladly informed us. He pulled the "lost keys" routine on us in which our dealer asked for our keys to test drive the vehicle only to lose them prior to returning the keys to us. They do this to keep you in the showroom longer and eventually submit to whatever price out of sheer impatience. They also attached several bogus charges on the final document such as "restoration" charges and a $500 "office fee" What was even more disturbing was that the manager was in on the scam. He came to us trying to "cheer us up" but when I called him on the "lost keys" act, he knew I was an informed customer and gladly wanted us out of there. More

I filled out an application on Bell Road Toyota's web site. I was pretty quickly called by Doreen from the Internet Sales Department. I explained my situation over the phone: my wife and I have twins and site. I was pretty quickly called by Doreen from the Internet Sales Department. I explained my situation over the phone: my wife and I have twins and so would have to do our stuff separately. She said that that was fine and that I just needed to come down to start the ball rolling. She seemed very nice on the phone. Little did I know that my situation was just what she needed for a little bait-and-switch action.<br><br>When I got there we got down to business. I knew going in that my trade-in was going to be the problem so we tackled that pretty quickly. She said that it was going to be upside down but that it was doable. With that squared away, she pulled my credit. She said that my credit was good and that I qualified for a $520-525/month loan at 60 months for a 2005 Toyota Sienna with $3,000 down. This is almost exactly what I was hoping to get. She indicated that my wife would just need to come down, pick out a color, sign her part of the paper work, and then once I signed my part we could enjoy our new vehicle. I left quite pleased at the experience because it was quick, painless, and no pressure.<br><br>My wife got there and picked out the car she wanted. Then Doreen dropped the bomb: the loan was going to be $580/month at 60 months with $3,000 down. That was way out of line with what we had agreed on and I told my wife to decline the whole thing. My wife called me as soon as she got out of the dealership and told me the whole story. As I was preparing to let Doreen know about my displeasure and attempt to save the transaction, Doreen called me.<br><br>I asked what the heck had happened. She told me that the original estimation for my 2000 Dodge Durango didn't include a $2,000 new car rebate from Dodge and that was responsible for the bump in payments. I thought that that sounded fishy so I suggested that I could put an additional $2,000 down to keep everything as it was before. She said that that would only bring the payments down to $560/month so I asked if we could bump the term to 72 months. She said that that would get it down to $540/month. I replied incredulously that this wasn't adding up in my mind and that there was something she wasn't telling me. She said she was sorry and she took full responsibility for this mix up--I think full responsibility to her meant that she admitted that there was a mix up.<br><br>Basically, Bell Road Toyota attempted to sucker me out of my money at every opportunity and did a classic bait-and-switch with verbal assurances to try and get me to pay more. I wouldn't do any business with them and I would heartily recommend that people avoid this company. More