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Bell Road Toyota
Phoenix, AZ
693 Reviews
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Showing 693 reviews
August 29, 2021
I have been a Toyota customer for a long time. I have 2 vehicles financed through Toyota Financial. I was in the market looking to upgrade one of them to an SUV. I am left speechless after my experience to vehicles financed through Toyota Financial. I was in the market looking to upgrade one of them to an SUV. I am left speechless after my experience today. This review is based on my experience with Jose Alvarez. My first impression of this place when I pulled up, I witnessed a salesman driving a brand new camry off of the sidewalk from the curb onto the parking lot without a ramp, right in front of the interested customer. He's lucky it wasn't my vehicle. But that shows how they treat their vehicles. Anyways, I went inside and asked for Jose Alvarez whom I had texted briefly about my situation the day before. Here was my situation: I was already approved through my credit union, applied with another credit union as well and was waiting on their response, but wanted to go into the dealership to see if they had more competitive options through their lenders. Again, I already had one approval through my credit union for a brand new rav4 and 3 more approvals through Vroom. I was solely coming here to see if they could beat the rates offered to me elsewhere. The first thing I asked Jose when he greeted me was if they had any Rav4's available. He didn't even ask me what year I was referring to and he instantly shook his head no even though there was one right there in the showroom. He said he had ONE used one, I asked what the price was he said $27,000. (I looked online, they actually had and still have several different rav4s both older and newer models.) When he told me they only had ONE priced at $27,000 he said, "That's too much huh?" I should've stopped him there but I didn't. He was already judging me and didn't even know my budget nor my credit. He didnt even show me ANY of the available vehicles in person. This is within me being there for 5 minutes. He said he was going to grab the keys so we can check out the used Rav4....within seconds he changed topics and asked how much do I have down? I wasn't going to be honest, because I am not an UNexperienced buyer, I am not going to lay my cards out on the table for the typical salesman to take advantage of me by telling him exactly what I have right off the bat. I told him I didn't plan on putting money down. Suddenly everything changed. I truly do not understand what happened after this. He embarrassed me by getting up and telling me, "oh, I can't help you! I would've never told you to come if you didn't have money. You don't have that $7,000 down that was discussed? If you don't then we CAN'T help you." First of all, where is $7,000 down from? I asked him this, then he says I was talking to another person supposedly! I never went over numbers with these people. They don't even know that I had a trade in and they didn't even run my credit. He literally told me to leave. When I told him "you didn't even check my credit? What is going on??" He said, "oh, do you got good credit?" At that point I got up and left because I felt so judged and disrespected. I am truly speechless and so confused about what happened. Even if he got me mixed up with another customer, why are you telling a customer you can't help them unless they have a $7,000 DOWN payment? That is a lie and I hope that person knows they can find much better with $7,000 down at another dealership! Again, even if he honestly had me confused with someone else- You're telling me there is nothing you could have done to find a cheaper car if I so called didn't have enough?? He had me mixed up with another person the entire time and judged my appearance. I am truly confused and speechless. This dealership should require their employees to take an IQ test. More
by Raven95
Employees Worked With
Jose Alvarez
August 27, 2021
Sales guy Mark was very patient and courteous. Helped me find the right truck and made the process easy. Finance dept needs more than one person though find the right truck and made the process easy. Finance dept needs more than one person though More
by Kjjohns6
Employees Worked With
Mark Hawthorn
August 10, 2021
We recently leased a Toyota at Bell Toyota in Phoenix on 7/18/21. Part of the deal was that our trade in would be paid off. Our next payment on the trade in was due on 7/20/21 (has a 10 day grace period). W 7/18/21. Part of the deal was that our trade in would be paid off. Our next payment on the trade in was due on 7/20/21 (has a 10 day grace period). We received a call from Musa Dahdal (finance manager) on 8/6/21 saying that they could not get the payoff information. He was very condescending both on the phone and by email. I got the payoff on 8/9/21 and emailed Musa. He then proceeded to tell me that we owe additional money to close our account. At the time the contract was signed, the payoff was $30,800. The current payoff is $31,238.92. This now includes a late fee and of course addition daily per diem as this is now going on over 3 weeks since the contract was signed. Even after explaining this, Musa continued to say that it was my car and my payoff. The director of finance (Diego Munoz) and the GM were all CCd on emails and no one has reached out to correct this or provide any type of customer service. We were originally happy with the sales department and were looking forward to doing additional business with this location in the future, however because of this, we will definitely think twice. More
by Staci_adams0420
Employees Worked With
Musa Dahdal
August 08, 2021
Mark was so helpful and close the deal very easy even he came in his day off to help me. Thank you so much Mark Great service and great people I recommend this dealership. came in his day off to help me. Thank you so much Mark Great service and great people I recommend this dealership. More
by Mohamad
Employees Worked With
Muhannad Dahdal, Moe Dahdal, Aziz Fakhouri, Isaac Muhammad, Abdirizak Ebo, Mark Hawthorn
July 28, 2021
Dealership was clean and lively all the staff were attentive. Was please my salesman took the time to go over all options with purchasing or leasing to make sure I was getting what I needed in a price attentive. Was please my salesman took the time to go over all options with purchasing or leasing to make sure I was getting what I needed in a price range I could afford. Would recommend anyone looking to purchase a car to stop by Bell road Toyota and see what they have. More
by Michaelc
Employees Worked With
JULIAN FISHMAN
July 27, 2021
Mark helped me when there was nobody els. I was told people were too busy. I was told Mark was new but he sold me the best Toyota Camry. I’m a hard sell I wouldn’t take anything less than black interior people were too busy. I was told Mark was new but he sold me the best Toyota Camry. I’m a hard sell I wouldn’t take anything less than black interior and he gave it to me. No BS. Car is a 2021 and I ain’t going back to Hyundai. Thank You Mark for helping me get more money on my trade in and ultimately the car. I’ve bought enough four vehicles and this was the best experience so far. Switch to Toyota! More
by Crbanks424
Employees Worked With
Mark Hawthorn
July 23, 2021
Mark was very helpful in helping and providing my vehicle . He did a outstanding job . Good customer service! I would recommend this guy in sales . He did a outstanding job . Good customer service! I would recommend this guy in sales More
by Tommythach436
Employees Worked With
Mark Hawthorn
July 23, 2021
It’s efficient, reliable but please give us fair price, the customer service is highly appreciated especially the staff are so friendly, patient, understanding and respectful the customer service is highly appreciated especially the staff are so friendly, patient, understanding and respectful More
by Isaiahmachuma
Employees Worked With
Chris , he works at financial department , Mark Hawthorn
July 20, 2021
May 12th I purchased a used 2018 Nissan Pathfinder just to find out a week in smoke was blowing out my exhaust and seeping from under the hood. Took it into service to be gone for a week to be told, "We ca to find out a week in smoke was blowing out my exhaust and seeping from under the hood. Took it into service to be gone for a week to be told, "We can't replicate the problem". Not only have you failed to refund the money from the rental, but it takes days or weeks to get in touch with anyone as the problem has persisted. Since Thursday I have tried to resolve the issue to no avail. Fast forward today I dropped my car off at Nissan to find out my warranties have been voided under the prior owners possession due to a neglected engine which the repairs consist of a WHOLE NEW engine. I spoke with your manager Roger Hadaad who let me sit for two hours with out zero communication in regards to a resolution. I've called 4x since leaving after Roger promised to call with answers, but no contact and in fact was hung up on. Your customer service is trash, your loyalty to people is pathetic and I truly hope people are aware of the mistreatment and headaches you offer and completely avoid your dealership at all costs. I will be pursuing every avenue to make this right and since you lack the decency to speak to me I will start here on Facebook. Please don't go there people. Their reviews are trash and I can confirm such. More
by Courtneyy2392
Employees Worked With
Roger Hadaad
July 20, 2021
Mark was Really nice and answered all my questions, I can tell he loves what he does. I’m really happy with my new Car He did such a Great Job! tell he loves what he does. I’m really happy with my new Car He did such a Great Job! More
by Pintorangelica
Employees Worked With
Mark Hawthorn
