Bellingham Ford Lincoln - Service Center

Kyle in the Services Department checked in my truck on arrival. He kept me advised of events and status while my car was serviced. The problem had a counterintuitive root cause and required a few tests, b arrival. He kept me advised of events and status while my car was serviced. The problem had a counterintuitive root cause and required a few tests, but the mechanics persisted. They found and confirmed the problem, then Kyle obtained my permission to proceed. In the end, my truck was working properly once again. Along the way, the team updated the software in a transmission control computer (after getting my permission) and updated the GPS navigation database (at my request). I am very pleased with the result. More

My car ended up being towed to the Ford Service shop unexpectedly - there was a problem with the brake system. I was very stressed to find myself without a car and worried about the cost. Kyle was ver unexpectedly - there was a problem with the brake system. I was very stressed to find myself without a car and worried about the cost. Kyle was very helpful and kept me updated in a calm and factual manner. The repair was completed successfully and the cost was reasonable. More

Straightforward service Here are 13 words just because this survey wants me to say 13 words. It was good service. this survey wants me to say 13 words. It was good service. More

I brought my 1995Ford Truck in for a check on a couple issues that recently concerned me and it was a choice to use Bellingham Ford as I have had this vehicle serviced at this location several times ov issues that recently concerned me and it was a choice to use Bellingham Ford as I have had this vehicle serviced at this location several times over the course of 15+ yrs. It was a preventative approach in an effort to avoid a potential serious engine failure. During the drop off / check-in process, I explained to the advisor that there was a water pump seal issue that I wanted diagnosed. I pointed out a visible issue with the intake hoses prior to handing over the keys etc. They have an authorization form that requires a signature, on that form is a area to note a request for limitations prior to work performed. It was very busy, I was not aware of that and it was not pointed out prior to me leaving the dealership. The Advisor did not confirm to me that it was blank and should be filled in by me once I signed. Subsequently, I was charged 2 hours ($350 +tax) diagnostic services. The invoice did not offer specific details on some of the requested inspection. This is a 28 year old and relatively easy to access the components that were mentioned in contrast to 2023 and newer models. Based on the Technicians evaluation, a 2 hour service charge is excessive. I contacted the Service Manager regarding the charge and he responded that the charges were" Fair and Justified". I have owned this vehicle for 20 years and have complete understanding of the labor times for most basic repairs as a result of prior long term maintenance. This charge was extreme, simply stated. I can No longer recommend this dealership. I More

Great. Loved the valet. I really enjoyed the valet a great amount. It made my day so easy. Loved the valet. I really enjoyed the valet a great amount. It made my day so easy. More

Called to ask about a vehicle because no one else answered, he answered and was promptly rude telling us “I have no idea what you are talking about”. This is unnecessary, and we didn’t provoke this i answered, he answered and was promptly rude telling us “I have no idea what you are talking about”. This is unnecessary, and we didn’t provoke this in any way. Better customer service skills over the phone would help him in his career. I’ll be sure to mention this in person as well. More

Quick and easy. Easier than this survey. Some nerve...I've given some answers and now you're pestering me. Is that 8 words yet? Easier than this survey. Some nerve...I've given some answers and now you're pestering me. Is that 8 words yet? More

It was great, liked the service. Everyone was nice. Though I realized after I left I might have been charged double for the oil. Everyone was nice. Though I realized after I left I might have been charged double for the oil. More

Well done- polite and professional. Took a tad longer than expected, but everyone and everything went well. Took a tad longer than expected, but everyone and everything went well. More