Ben Davis Chevrolet Buick

Good vehcile selection and deal experince - poor collection Keegan was a really nice guy, very helpful, great guy, the price and the time it took to get a good price were excellent,. Keegan did a wonderful Keegan was a really nice guy, very helpful, great guy, the price and the time it took to get a good price were excellent,. Keegan did a wonderful job and was very patient. The vehicle presentation to us on collection was excellent.. Hats off to Keegan! The disappointment was during collection. I had expressed earlier in the day that I needed to be in and out. I arranged to be there at 5.00pm, and was told the process should take around 30 mins, initially I arrived at the Ford office, then I was moved to thee GM sales area to close out on the finance side. At 5.20 I was still sitting in the GM Chevy sales area, waiting to be attended by one of the finance guys. At 6.50 I was still there. My activities and meetings planned for the evening had to be cancelled on the fly, this created a huge inconvenience. Indeed, my wife had told be I should have walked! Once the finance guy did finally see me at around 7.00, it took around 20 minutes. I was given multiple excuses! "it was then end of the month", "there should have been three finance people but there were only 2". The big issue I have is, what I observed: The manager in the office, spent all his time in his office, with various sales people wandering in, wandering out, appeared to be doing nothing to manage what was happening on the floor, he did not appear to consider any of the customers that were waiting or attended to them. It appeared he was socializing rather the managing.. I was sat opposite his office, When Keegan, at my request, invited the manager to come and speak to me. At this point I was surprised, I have been sat there for an hour and 20 minutes, watching the goings on, and until he introduced himself, I would never have even guessed that he was the manager. I received what amounted in my opinion to nothing but excuses from him - this then made me angry - because of what I had observed for the previous hour and 20 minutes - gave me the impression that he had not been managing anything, and just letting others (the finance guys) - do all the running around. In contrast, the manager on the Ford sales floor, the previous Saturday when we chose the car was attentive, speaking to his staff and customers, and always looking for assurance that customers needs were met and letting us know what was happening. He appeared engaged and managing activities. Whilst we were there a lot longer than we expected, we were attended to and we knew what was happening, Sorry, but this led to a big disappointment. Probably my worst experience to date in buying a car. I would not pretend to be an expert in how to run a dealership, But I have purchased many new cars over years and have been in the Automotive Industry for most of my career. Here is suggestion: In a sales area, then minute that a salesman or sales manager appear to be at working for themselves, and not for their customers, this instantly sends a negative impression to customers - indeed as a customer - I would not want to be there. When a business has an routine busy period (e.g. end of month event) - a good business will plan for it. Knowing that the finance part can be as short as 20 to 30 minutes, there is a lot that I think you could do: 1. Knowing that a customer will be there at a particular time, preparing and planning the paperwork up front. 2. Taking the pressure of the finance guy, by having someone else talk through the process, and some of the less sensitive documents before hand. 3. Having the sales team walk the customer through vehicle inspection and features, (one of the reasons I think I was kept waiting was because the finance guys seemed to be doing this with other customers) 4. Create the right impression - don't allow the staff to congregate in offices, appearing to socialize, when people are waiting. This creates the impression that the customer is not important, and upsets people. 5. Ensure management manage the process. I have been in dealerships in the past where everything is focused on the customer and everything is open to the customer, for example, I have seen (and was impressed by), during a previous experience by: A planning board in the customer area to manage sales etc. on it the manager on duty was listed, and it was clear who and where he/she was. For purchase, cars where listed on a board, their salesman, the appointment time, who they needed to see, the car keys, where the car was. You walk in and are given the impression the dealership is waiting for you, not the customer waiting for the dealership. I am sorry to have for the negative review , but hope you can use this to improve future customer experience. More

recent oil change. Also warranty service air bag light. Last oil change done drove away and noticed the change oil soon lamp was still on. Drove back to have it reset and asked if oil was really changed was Last oil change done drove away and noticed the change oil soon lamp was still on. Drove back to have it reset and asked if oil was really changed was told it was. Made me curious so when I got home I checked under the hood and noticed the waher solvent was not filled. So I called again and was assured oil change was done but tech. Did not fill completely. You have lost my trust in this service. Not sure I will return for oil changes again. Also a few days later the service air bag light came on. It took a week to get it in to check it out. Too long to wait for a safety issue! What if a crash would have happened? Would the air bag have worked? Anyway in summary I feel unsure if what I paid for was done on the oil change and felt the safety issue was not handled in a timely manner. More