They bashed other Nissan dealerships in the area, boasting a superb level of customer service because they are a small, locally-loved dealership. Explained to me that existing damage on my bumper would not affect my trade-in value over the cost of my deductible ($100), so I cancelled my auto claim and took the car to them with the expectation of buying a new vehicle.
Dennis explained to me that he would be deducting $1,000 from my trade-in value. I told him the name of the lady, Deana, who told me it wouldn't affect the value THAT much. He didn't inquire about her telling me that, nor did he offer to meet me halfway or in any way honor what I was told.
He told me he would do his best to help me get a good payment, and came back offering me bottom-dollar on my trade while sticking with the ticket price of the new car I was looking at, minus a $500 rebate for Memorial Day.
Mind you, I own a 2013 Altima that I bought brand new, off the lot at Modern Nissan of Concord. I spent five hours negotiating the price of the car and my interest rate, getting it down to something that worked for everyone. I was NOT going to spend another 5 hours doing the same. I explained that to Dennis, and he did nothing to help me out, and even laughed at me when I got disheartened about the new "offer" they were trying to stick me with.
He may be laughing, but I can promise him his dealership won't be getting my $589 administrative fee, commission off my next purchase, or positive work of mouth. They wasted my time, and time is something I greatly value.
So, in summation, Modern Nissan might waste some time haggling you, but they won't blatantly lie to your face under the impression you are ignorant to the concept of car sales.