Bend Honda

Bend Honda has outstanding customer service! Took my 2014 Honda Ridgeline into Bend Honda for a repair. Ty Clark, Service Advisor installed the part himself because of time and cost concerns. Ty Took my 2014 Honda Ridgeline into Bend Honda for a repair. Ty Clark, Service Advisor installed the part himself because of time and cost concerns. Ty has helped us several times during routine maintence visits. His base of knowledge and willingness to go beyond the typical job performance of other dealerships (Toyota) is remarkable! I think that Bend Honda is going to learn in very short order that their service department sells cars! I would be hard pressed to go anywhere else! More

Great experience Fred and Jay were very helpful, patient and kind while we worked through our family's needs. Fred went the extra mile for us. We are thoroughly enjoyi Fred and Jay were very helpful, patient and kind while we worked through our family's needs. Fred went the extra mile for us. We are thoroughly enjoying our new CRV - especially the great gas mileage! Thanks guys. More

Kudos! I would like to compliment Bend Honda on a superior front-desk service person, Ty Clark. Ty is upbeat, speaks clearly, and has a pleasant sense of hu I would like to compliment Bend Honda on a superior front-desk service person, Ty Clark. Ty is upbeat, speaks clearly, and has a pleasant sense of humor. He is gregarious--a true people person. What could be better at the front desk?!!! I'd also like to compliment Bend Honda on its customer service remodel. The old arrangement, with all clerks in a row at one long, curving desk, gave the impression of potluck; whereas this new, multiple-desk arrangement makes each customer feel that he/she is getting his/her serviceman's full attention. I LIKE IT! More

I arrived at the dealership service department and was greeted immediately by Casey. He worked quickly to get my car checked in for service. My car is due for the big 30,000 but I was there just for a oil greeted immediately by Casey. He worked quickly to get my car checked in for service. My car is due for the big 30,000 but I was there just for a oil/filter change. Casey asked me if I would like a information sheet explaining what the service department does during the Civic K service. He was helpful and to the point with the questions I had. I leased this 12 Civic from Bend Honda and had a great experience.....and continue to have excellent service to this day. Spoke to Larry on the lot while I was waiting for my ride and actually enjoyed the conversation and did not feel like I was be sold a pitch.....nice fella. More

Kevin Ames is an outstanding employee of Honda in Bend! He knew what was wrong with my car even before I took it in. He made sure everything else was working correctly and gave me the best deal on fixing w He knew what was wrong with my car even before I took it in. He made sure everything else was working correctly and gave me the best deal on fixing what was wrong. He was honest and professional, and I knew he was there to help and not to persuade me to fix more than what was needed. He said that he has worked on cars for a very long time and I have no doubt about that! He was very knowledgeable and I will always work with Kevin when I have to bring in my car. Kevin makes Honda of Bend my number 1 choice in service! More

We were traveling on remote mountain roads in foul weather when a maintenance warning light on our 2002 CRV came on. Emily took our phone call about it and was completely focussed on our problem. Even weather when a maintenance warning light on our 2002 CRV came on. Emily took our phone call about it and was completely focussed on our problem. Even though we are not customers of Bend Honda, she offered us very helpful advice, including assuring us that we could bring the car in that afternoon and have the problem checked out and, if necessary, repaired. When we got to Bend Honda Ty was out on the driveway before we could even get out of the car. He understood that we wanted to get back home before snow began falling on mountain passes. The car was diagnosed and repaired, and we were back on the road, in less than 2 hours. We made it safely home thanks to Emily and Ty's total focus on understanding and solving our problem. We have come to expect this kind of service from our home dealer, University Honda in Corvallis, but to have this kind of service from total strangers was both surprising and gratifying, and just confirmed our belief that Honda is a great brand. More

Just left bend Honda....worked with Kevin Ames....in all the years of having my cars serviced I have never experienced such commitment in making sure my car was fixed and I was taken care of! Kevin earned the years of having my cars serviced I have never experienced such commitment in making sure my car was fixed and I was taken care of! Kevin earned a gold star! He was focused and sincere, he explained to me exactly what was needing to be done... I also made another appt for next week. When I was in the waiting room he let me know how much longer it would take. It's never fun to go and spend the day waiting for your car to be repaired...the minute he said, "I will help you with this and take care of it." I knew he would! I have bought the last three cars at Griffith motors....because of Kevin I will go to Bend honda for my next car! More

Ty was incredibly helpful and made the experience painless! He was very accomodating and so much so I called back to see how I could give him positive feedback to his boss! A silly recall check could painless! He was very accomodating and so much so I called back to see how I could give him positive feedback to his boss! A silly recall check could hav been a nuisance of an appointment with my three kids but Ty made it so fast and easy. Thanks for your efficiency! More

Mark and Emily are excellent, I will always use them for all my mechanic and service work they go above and beyond, because of them I will Always buy Honda products as long as they are there to support the all my mechanic and service work they go above and beyond, because of them I will Always buy Honda products as long as they are there to support the products. they are truthful and up front. again excellent service and advice thank you again Emily and Mark More

Richard at Lithia helped me with an exceptional car trade. At the beginning, he understood it would not involve a huge monetary gain for him. Even so, he never lost sight of the requests I had. My husb trade. At the beginning, he understood it would not involve a huge monetary gain for him. Even so, he never lost sight of the requests I had. My husband and I both agreed that it was our BEST EVER car shopping experience. Richard is a great guy! The other staff that we interacted with were also very respectful and helpful. More