Bend Honda

Buying a car cross country (MD to OR) was a challenge, but Marc made it a lot easier. He was very reassuring that my son was in good hands and made me feel comfortable, even with the one bad experience o but Marc made it a lot easier. He was very reassuring that my son was in good hands and made me feel comfortable, even with the one bad experience of financing. Regarding financing, Lithia of Bend (I didn't even recognize the name - thought I was dealing with Bend Honda) sent me a credit rejection letter when I didn't even seek Lithia financing. Marc said to ignore it - it was a form letter. That may be true, but it is a TERRIBLE business practice!!! If it had not been for Marc, I would have cancelled the sale then and there. You need to fix that! But I don't want my high praise of Marc to be lost in this complaint. He is fantastic - a great spokesman for Bend Honda/Lithia of Bend, and I would definitely seek him out in the future. I rated Quality of Work N/A because we had not used any services at the time that I visited and saw the car. The options and protection were added later. I said yes I would have preferred to write this review at the dealership because I have had HORRIBLE problems with the DealerRater web site!!!!! More

My name is Vicki Nye and I was recently at your dealership to by a used car. I was first approached by David Thwing, a very nice soft spoken man whom I liked right away not only because he was fri dealership to by a used car. I was first approached by David Thwing, a very nice soft spoken man whom I liked right away not only because he was friendly and helpful but also his charming personality. I came into the store knowing exactly what I wanted (a Honda CR-V) and David went right to work showing me what was available. His knowledge of the vehicles we looked at was impressive. Once I settled on the car I wanted he went right to work dealing with Steve Coughran and within a short time I was able to get the car I wanted at the price I could afford monthly. Getting my loan actually approved was the tough part. You see I was divorced 12 years ago and had not built ANY credit for myself since. Well Steve didn't let that stand in the way. He fought for me long and hard and wouldn't let up until he found a lender that would finance the loan at a interest rate I was truly impressed with. All said and done I sat with Jeremy Delamarter. He made complicated paperwork completely understandable. Asked me several times if I not only understood the documents but if I had any questions (and I had plenty of them). When I was finally handed my keys I was then shown where the service center was located so I would be familiar with that as well since I purchased the lifetime oil changes (as long as I own the car of course). By the time I was done with these 3 men I was on cloud nine and so very excited I gave them all hugs (smiles). In closing I'd just like to say thanks to David, Steve & Jeremy for everything you guys did for me...YOU'RE THE BEST!!! Sincerely, Vicki Nye More

I wanted to test drive a subaru because I have never owned anything but suv's. Cody was the first out to greet me and whent out of his way to help me and help me learn about the car. owned anything but suv's. Cody was the first out to greet me and whent out of his way to help me and help me learn about the car. More

Kirk was attentive to our questions and concerns throughout the process, and by that I mean he IMMEDIATELY got us answers to our questions. He provided a thorough orientation to the vehicle, and la throughout the process, and by that I mean he IMMEDIATELY got us answers to our questions. He provided a thorough orientation to the vehicle, and later, when we bought it, spent the time to make sure we understood how it worked...the dashboard stuff. He was a straight talker, not harping on the "what do we need to do to get you into this car today?" routine. He even let me take a 3 hour break from the negotiations for lunch without stressing that I would not come back. Refreshing to have a salesperson who could operate and think like real human being, not a programmed car salesman. He was a pleasure with whom to work. More

This dealership is comprised of professionals .Marc was a delight to work with as was the sales manager Joe . I believe I got a great deal and am completely satisfied with the experience . Besides that , I l delight to work with as was the sales manager Joe . I believe I got a great deal and am completely satisfied with the experience . Besides that , I love my new CR-V L . Beyond the superb sales experience , the service department is outstanding ! I'm definitely a lifetime customer !!! Hal Hewes - Bend More

Bought my CR-V/SE in October, 2011. Mike was outstanding in his expertise, time he spent explaining details of my car, allowing a test drive, financing - treating me (a woman) as an equal in negotiations. in his expertise, time he spent explaining details of my car, allowing a test drive, financing - treating me (a woman) as an equal in negotiations. He and Joe came up with acceptable financing for me. I have since returned for required car service - have been treated respectfully, outstanding customer service. Mike is always available to say "hi" on these visits and continues a relationship of service and quality. THANK YOU! More

Great customer service, very available and flexible with my needs and schedule,great finance rate. Bought a 2012 Honda CRV and I love it! Thanks Guys! my needs and schedule,great finance rate. Bought a 2012 Honda CRV and I love it! Thanks Guys! More

We had looked at Subarus, and were almost sold on one when we decided to check out Hondas. Our former experience at a car dealership was not pleasant at all, so we were a little leery. We couldn't have when we decided to check out Hondas. Our former experience at a car dealership was not pleasant at all, so we were a little leery. We couldn't have had a more pleasant time! Scott was absolutely wonderful, very friendly, offering information without the pressure that some dealerships use. When we had narrowed our search, he introduced us to Steve, who made us a very good deal on a new CR-V.(also without pressure, which we very much appreciated). Scott took over again, getting all the 'ducks in a row' for us. We picked up our new CR-V yesterday. Scott very patiently explained all the 'bells and whistles' that I am not used to having in a vehicle. He even set up my first 'hands-free' phone hook-up! We would definitely recommend Bend Honda to anyone looking to buy a new Honda vehicle. More

I had spoken with Kirk on the phone, but was initially not sure they had the model I wanted or the price I was willing to pay. When I met and visited with Kirk, he did not have the SUV I wanted in invento not sure they had the model I wanted or the price I was willing to pay. When I met and visited with Kirk, he did not have the SUV I wanted in inventory. However, he was able to locate a Honda Pilot equipped as I wanted and would have it there the next day. He and his management team (Steve and Joe)came up with a pricing arrangement that fit my budget; it was a good "deal." As if the above was not enough, Kirk helped me resolve a unique tire size challenge that I have due to some of the fishing trips that I take. When I picked up the car, Kirk spent a lot of time with me going over the basics of the car and the details of some of the sophisticated electronics. That was a big help to me in getting used to a new high tech SUV. This has been an unusually satisfying experience of buying a new vehicle! More

Lois and the Bend Honda Team are amazing. I've been greeted with a warm welcome and smiles each and every time I've visited the dealership. Customer service is extremely important to me, and my expect greeted with a warm welcome and smiles each and every time I've visited the dealership. Customer service is extremely important to me, and my expectations have been met. Lois is extremely knowledgable in the Honda products and was able to answer my detailed questions. I arrived with the CRV in mind, but looked at 3 other products. I test drove the CRV, and it was evertyhing I had researched in a small SUV. I did not make the purchase on my initial trip to the dealership. I received very nice follow up calls from Lois, and returned in 2 weeks for my husband to test the throttle & braking systems on the CRV. We were happy with the performace. Lois was able to answer additional questions for us and assisted in providing purchasing information. We met Nate from Finance, and Matt in the Service Dept. Matt was able to answer service questions about the CRV, and treated us as though we were already customers :) Lois took me on a little tour of the service Dept. It is very clean and well kept. This gave me a feel of how my car will be taken care of during service visits. I contacted Nate after 5 days to make an offer on the CRV. We confirmed a "deal" Due to the busy work schedules of myself & husband (and his scheduled vacation) we had a delay in actually making the purchase. The CRV's were selling like crazy, yet Bend Honda was willing to hold the CRV I had chosen without even a cash deposit I had offered to put on the CRV. I was very happy! When my husand returned from vacation, there was yet another delay with a family emergency. Bend Honda was very understanding with our situation and held the CRV without questions. Finally... after a long stressful week, we arrived after 5pm on 5/31/12 to finalize our purchase. Lois, Nate, Joe & Cody were all great. I not once felt rushed in any way. Nate explained the extended warrany and life time oil change offers to us. He left his office at our request (without hesitation) to discuss our decision. We invited him back to complete the paperwork. Lois provided me with a brief overview of the CRV at my request(as I was mentally exhausted), and would return the next afternoon for the full details of the operation of the CRV. Again, greeted with a smile we sat together in my CRV to set up the blue tooth, and program many functions of the radio, clock, etc. Wipers, cruise control, etc. I left with confidence and the feeling of being well cared for. I'm happy to be a new member of the Honda family. I previously owned a 2005 VW Jetta, which I dearly loved and purchased new. Carrera Motors of Bend lost my business due to poor customer service from their Service Manager, Sales staff & Sales Manager. I can't tell you how much I appreciate the supportive "Team" at Bend Honda. I feel great about my purchase decision and supporting Central Oregon. I will continue to rate the dealership and service department as I have future appointments and business needs. I've ordered body side mouldings for my car, and will be visiting again soon! More