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Bentley Boston

Wayland, MA

4.7
48 Reviews
Your experience at Herb Chambers Bentley Boston is unique and unlike any other dealership because our clients are as unique as every vehicle that we sell. Our Sales & Service team will take the time to listen to our clients and access their needs, ensuring only the greatest experience for you. In an industry filled with distrust, we stand to be the antithesis and strive to create a relationship built on the foundation of trust, ensuring your peace of mind. For it is not until you are completely satisfied that we are. Our commitment to you is one based on gratitude for choosing to do business with us. As such you can rest easy knowing that when it comes time to purchase, finance, lease or to perform maintenance on your vehicle, we have hired and trained only the best and highly trained professionals.
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533 Boston Post Rd Rt 20

Wayland, MA

01778

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Showing 48 reviews

July 25, 2024

Wonderful service very knowledgeable and client centered. So good I plan to keep my GTC indefinately More

by Daniel.A.Albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Swisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Bentley Boston responded

Daniel, thank you for trusting the Bentley Boston team with the care of your GTC! We appreciate your support and look forward to seeing you next time!

July 25, 2024

Bentley Boston is a highly professional dealership. The sales associates know their models inside out and present your new Bentley to you in pristine condition. My Bentley representative is Dominic War More

by Canicolazzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Swisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janis Kappa is brilliant with finding all the idiosyncrasies in these cars. He is very knowledgeable and takes tremendous pride in his work.
Jul 26, 2024 -

Bentley Boston responded

Thank you for sharing this wonderful feedback! We're delighted to hear that Dominic and the Bentley Boston team have always provided you with such exceptional service. Your loyalty is greatly appreciated and we look forward to seeing you at your next visit. Take care!

March 16, 2024

Impeccable service. Courteous staff. Concierge service makes it very convenient. They take pride into servicing your vehicle. It couldn’t be any better. More

by Dr Resil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vadzim Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Whiteman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tejal Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Swisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Cunha
Mar 18, 2024 -

Bentley Boston responded

Hi Resil, we're delighted to know you found our service impeccable and convenient at Bentley Boston. We indeed take pride in servicing your vehicle! Have a great ride!

Mar 19, 2024 -

Dr Resil responded

Pledging full loyalty to this dealership.

February 25, 2024

As usual, excellent service and treatment. Joe, Ray, and the rest of the staff are truly fantastic! More

by richardsatchel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Swisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Bentley Boston responded

Hi Richard! Thank you for leaving us this five-star review and kind words about Joe, Ray, and the rest of our service team at Bentley Boston! We'll see you next time!

January 11, 2024

I were treated very badly someone put cooler in my oil tank. The Bentley dealership told the BBB that they would reimburse me,because I had to rent a car with enterprise using my credit card and I had to More

by Cliffordjones2619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hannafin
October 01, 2023

Excellent service, response, pickup and delivery. Overall very happy. Available to discuss when I called the service. More

by Anowsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hannafin
Oct 03, 2023 -

Bentley Boston responded

Hi Anowsh! We're delighted to know you had a positive experience with our service at Bentley Boston. We strive for excellence in all aspects and it's great to see that reflected in your visit!

October 01, 2023

I was very Disappointed that my car came back without being cleaned Every other dealership I’ve dealt with over the years the car is always cleaned More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall the persons name
Oct 01, 2023 -

rick responded

This is the first time I’ve ever brought my vehicle for service to any dealership, but I did not come back cleaned

Oct 02, 2023 -

Bentley Boston responded

Rick, I'm sorry to learn that your car wasn't cleaned after service. We aim for top-notch customer care and it seems we fell short this time around. Your feedback is valuable as it helps us improve our services. Please reach out so we can discuss how to make things right in the future - Thank you, Paul Cunha - General Manager - (617) 278-9300

September 01, 2023

Bentley Boston is the first rate dealer. There’s none better that I have encountered in the entire country. They performed the two-year service on my Bentley with amazing skill and professio More

by josephlevy137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin
Sep 06, 2023 -

Bentley Boston responded

Hi Joseph, We're delighted to know you had a top-notch experience at Bentley Boston! We take pride in our service and professionalism. Thank you for trusting us with your Bentley's two-year service.

August 17, 2023

The service was excellent. And the Rob Hannifin was the best He explained everything that needed to be done I thank him for everything More

by PerioA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin, Andrew Fenno
Aug 18, 2023 -

Bentley Boston responded

We're glad to know that you had an excellent service experience with Rob at Bentley Boston. Thank you for your kind words and support. We'll see you next time. Safe travels!

August 11, 2023

Excellent service during my recent purchase. Communication was clear, concise and informative. Car was impeccable at pickup. Thanks to Erin, Dmitriy and Theresa for their expertise. More

by Michael
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dmitriy Primerov
Aug 14, 2023 -

Bentley Boston responded

Hey Michael, we're happy to hear that Erin, Dmitriy, and Theresa provided excellent service during your recent purchase at Bentley Boston. Thanks for the positive feedback! Enjoy your new ride!

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