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Bentley Boston
Wayland, MA
53 Reviews
Your experience at Herb Chambers Bentley Boston is unique and unlike any other dealership because our clients are as unique as every vehicle that we sell.
Our Sales & Service team will take the time to listen to our clients and access their needs, ensuring only the greatest experience for you.
In an industry filled with distrust, we stand to be the antithesis and strive to create a relationship built on the foundation of trust, ensuring your peace of mind. For it is not until you are completely satisfied that we are.
Our commitment to you is one based on gratitude for choosing to do business with us. As such you can rest easy knowing that when it comes time to purchase, finance, lease or to perform maintenance on your vehicle, we have hired and trained only the best and highly trained professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 53 reviews
October 11, 2021
Not sure why it's called luxury service. Other than the luxury bill the service doesn't even come close to a regular service center. Unless you don't care about how much you spend you more than welcome to luxury bill the service doesn't even come close to a regular service center. Unless you don't care about how much you spend you more than welcome to visit the place. The service that I got was very minimal. I went in for a break and oil service for my 2018 Alfa Romeo stelvio for the first time just to see what the luxury service was about. When you get there there is no sense of direction for where the service office is. After you find your self they get the keys and point you to the waiting area where there is prettymuch a coffee machine (far better choices in a midas or jeffylube). At least in Jeffy lube they give a estimate and let's what they will be working on before they start any work. An hour or so later the service guy comes over don't know his name or anyone else over there as it was deemed necessary for the luxury service they are providing. And who he offered the guy before me a loner car because his car wash was getting delayed for an hour. Then another half an hour later he comes to me and qoutes me the break service for $3000 which doesn't include the work they did today ($500). At first I said ok and asked him how long will it take he said it might take out 3 to 4 hrs t because I have to be work by in couple of overs. Then he went back and said he found another tech and they will be able to get the work done in 3 hrs . I was hoping he would offer me a loaner or apologies for the wait as I have been there for 2 hrs already. But since there was nothing else being offered told to cancel the break service and I will pay for what is done. He said it's fine and he will be back soon with the bill. 45 minutes later I had to go find him in his office as I was getting close to 3 hrs there waiting for a oil service which cost me 500$ . Is this what luxury service is? More
by Vinupaul
Employees Worked With
Other Employees :
Service dept, Giovanni Tosti
June 25, 2021
Raymond is extremely professional and knowledgeable. Was instrumental in helping solve a complicated problem with the easiest solution. Very service oriented. The service team is great. instrumental in helping solve a complicated problem with the easiest solution. Very service oriented. The service team is great. More
by Dan D
Employees Worked With
Raymond Guarino
April 26, 2021
I want to thank Raymond and his expert team for helping me get my vehicle repaired. They were knowledgeable and kind. I would recommend Bentley of Boston to all . Sincerely, Noreen D’Alessandro me get my vehicle repaired. They were knowledgeable and kind. I would recommend Bentley of Boston to all . Sincerely, Noreen D’Alessandro More
by N.feeney15
Employees Worked With
Raymond
February 05, 2021
WHAT A PLACE TO VISIT!I could have not chosen a better WHAT A PLACE TO VISIT! I could have not chosen a better dealership to purchase my vehicle from. I really appreciated the exceptionally welcoming st WHAT A PLACE TO VISIT! I could have not chosen a better dealership to purchase my vehicle from. I really appreciated the exceptionally welcoming staff at Bentley Boston!! They are absolutely wonderful when it comes to steering you in the right direction whether it is for sales or service! They are transparent, honest and upfront. They didn't jerk me around or make assumptions about me, which I have experienced elsewhere. They have outstanding vehicle specialist who are very knowledgeable of their vehicles. They took the time to explain and answer all of my questions, I did not feel rushed which was nice. They also gave me great future recommendations. All in all, finding such a quality experience is rare nowadays. Be sure to visit if you are in the market. It was definitely worth it! More
by InnovateInternationalCreations
Employees Worked With
Other Employees :
Michelle Petrarca, Giovanni Tosti
May 28, 2020
Amazing Inquired through Bentley website on a used Huracan and was shocked with a quick response from Mason. He answered the question's I was looking for (win Inquired through Bentley website on a used Huracan and was shocked with a quick response from Mason. He answered the question's I was looking for (window sticker and additional photo's of the front bumper). Came down and the vehicle was stunning worked the deal and can't help but smile every time I drive it. Great staff and looking forward to future deal's with them. More
by Dennis P.
March 17, 2020
Unfortunate experience Worst customer service experience we have ever had at Bentley of Boston. Admittedly bought one of the cheapest cars on their lot. Maybe if purchasing Worst customer service experience we have ever had at Bentley of Boston. Admittedly bought one of the cheapest cars on their lot. Maybe if purchasing a 6+ figure car you will have a better experience. Our concerns have been returned with rude and disrespectful comments about all the ways we are wrong. When we first reached out we were asking for nothing, just to touch base with Giovanni Tosti to share our experience. To keep it short on the long list of disgraceful customer service, Bentley of Boston did not repair damage to the front Bumper as promised in the purchase and sales agreement, documented by before pictures and how the car was delivered to us. The car was also sold to us with no air-conditioning and ventilated seats not working, of which now we will have to take on the expense of on our "new" car that PASSED their mechanic's inspection according to Rob Morris. Take your business elsewhere. Unfortunately for us they had the exact vehicle we were looking for, or we would never have made it past the first phone call. Disgraceful for the customer service they claim to have & the caliber of dealership they claim to be, as noted in the low ratings on this website. More
by Porsche
Employees Worked With
Rob Morris, Giovanni Tosti
January 28, 2020
Excellent experience The staff at Bentley Boston was very professional and helpful. Would definitely recommend to anyone looking for a new Bentley or Rolls-Royce. Fantas The staff at Bentley Boston was very professional and helpful. Would definitely recommend to anyone looking for a new Bentley or Rolls-Royce. Fantastic vehicle selection. More
by Jerry R
