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Bentley Boston - Service Center

Wayland, MA

4.6
25 Reviews

25 Reviews of Bentley Boston - Service Center

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May 22, 2023

Quick response for service, and easy pick up and delivery. Got the vehicle back in just 3 days, and the service was impeccable! Highly recommend. More

by moxielady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, delivery driver
May 24, 2023 -

Bentley Boston responded

We're delighted to hear that your recent service at Bentley Boston was quick and easy! We take pride in providing impeccable service, and we're thrilled that you had a great experience. Thank you for taking the time to share your feedback.

March 24, 2023

Very pleasant and friendly dealership and knowledgeable Andrew took his time to explained the carbon detail to me More

by Tarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin, Andrew Fenno
Mar 24, 2023 -

Bentley Boston responded

Thank you for your review, Tarah! Andrew and our team look forward to seeing you next time at Bentley Boston!

March 21, 2023

Andrew is simply wonderful. Very professional and extremely knowledgeable. The dealership as a whole is amazing. More

by Prince Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fenno
Mar 23, 2023 -

Bentley Boston responded

We're so happy to hear it! Thank you for rating Bentley Boston five stars!

September 30, 2022

The people are great at this dealership, Andrew was incredible, I have had the pleasure of owning Bentleys since 2003 and have never had the personalized service that I received from Andrew! More

by jponte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Advisor Andrew
Oct 03, 2022 -

Bentley Boston responded

Thank you for your 5-stars! We're so happy that Andrew provided you with excellent service! -Bentley Boston

September 08, 2022

Kept me updated On parts Very satisfied Very accessible when calling Overall a very good experience Thank You More

by ajpal1953
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew. Ray
Sep 08, 2022 -

Bentley Boston responded

Thanks for the five stars! We hope to see you back here for all of your future automotive needs! -Bentley Boston

August 20, 2022

Raymond ,was extremely helpful , ,professional and. Very knowledgeable about the specific problem I had, and went out of his way to make sure I was happy with the service I received ! I will absolutel More

by Robert.e.mattie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond and Andrew Service dept
Aug 22, 2022 -

Bentley Boston responded

Thank you for the kind review, Robert! We're so glad Raymond had the opportunity to assist you during your visit and we look forward to seeing you again next time here at Bentley Boston!

March 30, 2022

Excellent communication and service for both my GTC and Bentayga I’ve relied on them for many years More

by Wgagnier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond and Kat
Mar 30, 2022 -

Bentley Boston responded

Thank you for sharing your experience! We appreciate your 5-stars, and look forward to working with you again! -Bentley Boston

October 11, 2021

Not sure why it's called luxury service. Other than the luxury bill the service doesn't even come close to a regular service center. Unless you don't care about how much you spend you more than welcome to More

by Vinupaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christine Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vadzim Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Whiteman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Warrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept, Giovanni Tosti
Oct 26, 2021 -

Bentley Boston responded

Thank you for reaching out to us. We are sorry that you have had this recent experience. The service that you requested when making your appointment, was a two year service which takes between one and a half to two hours to complete. It was noted that your brake wearing light was on and an estimate was presented to you. At that time the advisor was able to secure a technician with the hope of helping you within your time constraints. The other client in the waiting area was given a loaner due to scope of repairs, not a delay in wash. We take these experiences seriously and going forward we use this as a learning tool to strive to exceed all of your expectations. We do hope that you will give us an opportunity to service your beautiful Alfa Romeo again in the future. Please feel free to call with any questions or concerns you may have. Thank you, Giovanni Tosti - General Manager giant@herbchambers.com

August 13, 2021

Raymond was very helpful and professional. He made sure my car was working properly. He even took care of my inspect sticker. Thank you! More

by CDrooker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond
Aug 13, 2021 -

Bentley Boston responded

Thank you for the positive feedback - we'll be sure to share it with Raymond! We appreciate you visiting us here at Bentley Boston and hope we can be of service to you again in the future!

August 07, 2021

The service was outstanding. All work was completed on time, the car was also cleaned inside and out. More

by Ficsf12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond in service
Aug 09, 2021 -

Bentley Boston responded

Thank you for sharing your service experience with us at Bentley Boston! We hope to be of service to you again in the future!