Bentley Hyundai

Their warranty and service dept is a joke. Bought my wife a car brand new with their “ 10 year 100,000 mile power train warranty” here we are 4 years in with 70,000 miles on the car. And it is Bought my wife a car brand new with their “ 10 year 100,000 mile power train warranty” here we are 4 years in with 70,000 miles on the car. And it is using (not leaking) nearly 2 quarts of oil every 1,000 miles. Took it in they said that it is normal to use that much oil and if the motor blows up they will not be fixing it. But only requires an oil change every 4,000 miles and only holds 5 quarts of oil so using simple math if it’s using 2 quarts of oil every 1,000 miles it will have used 8 quarts by oil change time and it only holds 5. Will not ever buy from here again nor any Hyundai if this is normal oil usage. And I highly recommend u don’t either. More

Was ready to by a car, Asked for a video call or a virtual appointment to check out the car before driving all the way there. Contacted the dealership directly as well. The agent I was put in touch wi virtual appointment to check out the car before driving all the way there. Contacted the dealership directly as well. The agent I was put in touch with said, “I gotta do that (video call) when I have time. Right now I have costumers walking in”. Never received further communication. Wasn’t respected as a costumer. This is how you miss a quick and easy sell. Do better! More

Purchased a vehicle for my 16 year old daughter. Super easy sale for the salesman. Knew what I wanted, how much I was willing to pay, and had bank check to purchase. Had the salesman send me pics, v Super easy sale for the salesman. Knew what I wanted, how much I was willing to pay, and had bank check to purchase. Had the salesman send me pics, videos, and inspection report. Bought the vehicle site unseen. All was good for the first week. 5 days after purchasing the vehicle the battery died leaving my 16 year old daughter stranded. I was able to contact the sale rep who agreed to have the battery replaced. Their office was over an hour away from where she was and I told the rep if it was ok with them that I would purchase a battery and install it if they would reimburse me for it since we had only had the vehicle for 5 days. He agreed. I bought the battery ($250+), installed it, and sent him the receipts. Weeks go by. No response. No check. I contact the rep. His response was that he submitted it to accounting. I asked for him to check up on it. He told me there was nothing he could do. More time goes by I follow up with him again. He tells me that accounting has the receipts. More time goes by. I follow up with him yet again. He quits responding to my messages. If you weren't going to pay for the battery why agree to do so. I have copies of all the text messages and conversation. Unless this is resolved I will steer everyone away from their dealership. Salesman: Lanney Parker Cell Phone # 256-612-6646 More

Before buying a car here you should ask if your car broke how longer before they can see it as they are quoting 45+ days with no loaner so your SOL. According to Decatur Hyundai 8/10 cars in there service how longer before they can see it as they are quoting 45+ days with no loaner so your SOL. According to Decatur Hyundai 8/10 cars in there service were sold by Bentley. Bentley claims they are backed up because they are replacing so many engines like this is supposed to make me feel better about buying a car from them. More

Test drove a Santa Cruz and I knew more about it than the salesperson. Then they tried to double charge shipping fee, I pointed that out but salesperson told me I was incorrect, but I texted him a copy of h salesperson. Then they tried to double charge shipping fee, I pointed that out but salesperson told me I was incorrect, but I texted him a copy of his own MSRP to prove it. Haven’t heard back from him since. They lowball on trade in prices. Or they tried it with me. I was actually considering buying until I saw the mathematical error AND saw that Hyundai doesn’t hold trade in value. Dealership fees $549. More

Car was serviced, about to leave, but had to return for further service needs. Didn't understand why return a vehicle back to a customer with engine and maintenance light still displayed. That was a sure r further service needs. Didn't understand why return a vehicle back to a customer with engine and maintenance light still displayed. That was a sure red flag that the vehicle is not ready for said customer. More

Seems that they love taking money from customers with high markups but when it comes to giving money back in a refund for cancelling a warranty they don't want to know you anymore. Been trying to get wi high markups but when it comes to giving money back in a refund for cancelling a warranty they don't want to know you anymore. Been trying to get with someone to get a refund on a service contract and no one responds to voice mail or email. They got my money and its like I don't exist. More