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Bentley Jacksonville

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
331 Reviews
Bentley Jacksonville is proud to mark its entry to the North Florida market with the incredible ultra-luxury vehicles manufactured to the highest standards by Bentley. Jacksonville is a vibrant, growing and cosmopolitan community that like Bentley has a rich history, and we are excited to bring a carmaker that is known for both powerful performance and luxury to Northern Florida. We know that this is an area that respects traditions, history and craftsmanship, and we are proud to be part of the community. Our state-of-the-art dealership on Bonneval Road, visible from I-95 and already a local landmark, is home to the finest luxury automobiles in the world. We look forward to delivering these vehicles with the Bentley Jacksonville signature customer experience. We have a culture of family, and giving back, that is imparted on all employees throughout Bentley Jacksonville and our entire company.
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7137 Bentley Rd

Jacksonville, FL

32256

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Showing 331 reviews

January 21, 2025

Said all the right things at first but hasn't come through with some promises. Tony in service was great when we returned after 4 days with engine lights coming on. Still no follow up from Sales on wh More

by MELISSA.MAY
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
Report | Print
Apr 02, 2025 -

Bentley Jacksonville responded

Hi Melissa, thank you for the feedback. We're glad Tony and Joseph made a great impression! Sorry for the delays and missing items—we're looking into it and will follow up ASAP to make things right.

January 19, 2025

Very pleasurable experience, Lenny is fantastic to deal with. He has checked in with me a few times to make certain I was okay. Very good! More

by DARRELL.CROCHET
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
TJ Samhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Assi, Lenny Matolka
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Jan 23, 2025 -

Bentley Jacksonville responded

Thank you for your kind words! I’m glad to hear you had a great experience with Lenny and that he’s been following up to ensure everything is perfect.

January 16, 2025

Overall it was a good experience the two thing I was not happy about was the sun visor keep coming down during the test drive and was not fixed by the dealership as I asked. Secondly when I picked up the ca More

by JOE.NOLAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Bentley Jacksonville responded

Thank you, Joe. We’re glad to hear your overall experience was positive, but we sincerely apologize for the oversight with the sun visor and the key. Your feedback is valuable and has been shared with our team to help improve our communication and service moving forward. We truly appreciate your continued interest and look forward to welcoming you back — especially if Aston Martin joins our lineup.

January 09, 2025

Excellent service and very professional interaction. Couldn’t be happier. Would recommend to any of my colleagues More

by SAMERGARAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Escalante
Report | Print
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for the kind words! We're thrilled to hear you had an excellent experience. We appreciate your recommendation and look forward to assisting you again in the future!

January 07, 2025

The folks were professional and responsive and did exactly what they said they would do. More

by TYTANHOMES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gail, Lenny Matolka
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Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for your feedback! We’re glad our team delivered the exceptional service we strive for. We appreciate your business!

January 05, 2025

Very price competitive, excellent communication skills including product knowledge, very professional transaction execution. Understood clearly what kind and pricing of transaction I was looking for and p More

by BASILKVASILIOU
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnson Dore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
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Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for your kind words! We're pleased to hear that our team was able to meet your expectations with clear communication and professionalism. We appreciate your feedback and look forward to assisting you again in the future!

January 05, 2025

Johnson was great to work with and provided a wonderful experience. I wouldn't hesitate to do business with him again. More

by BRUCE12673
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnson Dore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Assi
Report | Print
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for sharing your experience! We're thrilled to hear that Johnson provided such excellent service. We look forward to welcoming you back in the future!

December 27, 2024

No 2nd key, no Manuel, needed 14k of work at Bentley dealer. No response yet More

by jlindbloom
Recommend Dealer
No
Employees Worked With
Claudia Johns
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Dec 28, 2024 -

Bentley Jacksonville responded

Dear Mr. Lindbloom. We appreciate you servicing your vehicle with us. We are grateful that you are satisfied with the level of service you received from our Bentley Jacksonville service department. I was surprised to see the bad review regarding our sales department as we have not sold you a car. We would like to do so in the future when you are ready. The Sales associate you are tagging does not work for us. We strive to be the most gracious and hospitable dealership in the world. We are always striving to learn and improve. Please let me know if I, or any of my team members can be of service to you. Warm Regards, TJ General Manager Bentley Jacksonville. tj@bentleyjacksonville.com 7604731817

December 24, 2024

Pavlo was excellent. He was very helpful and attentive to our needs. I enjoyed working with him and would recommend him to others. More

by fjroddy
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for your kind words! We’re delighted to hear that Pavlo provided such excellent service and made your experience enjoyable. We appreciate your recommendation and look forward to assisting you again!

December 24, 2024

Easiest transaction I’ve ever made. Very accommodating. Great service, very responsive! Second time doing business!! More

by lida O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnson Dore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandan Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Matolka, Tanner Nicholson
Report | Print
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for your continued trust! We're so happy to hear that your experience was smooth and accommodating. We look forward to working with you again soon!

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