Bentley Naples - Naples Luxury Imports

Great experience ! Having been in the automotive business for over 30 years it's refreshing for me to meet a professional staff. Michael stayed in touch with me all thr Having been in the automotive business for over 30 years it's refreshing for me to meet a professional staff. Michael stayed in touch with me all through my first call to your dealership when my car was being transported from California to Naples. He is a true asset to your company . I will continue to have our Bentley serviced at your dealership. More

prompt, problems resolved Prompt service. Picked up car in enclosed truck and left me loaner. Repaired problems and returned my detailed car 2 days later. Very pleased with Prompt service. Picked up car in enclosed truck and left me loaner. Repaired problems and returned my detailed car 2 days later. Very pleased with service! More

Excellence Above And Beyond Everyone is very helpful, courteous and most important very honest. The level of service always exceeds my expectations, Joel and the team will go abo Everyone is very helpful, courteous and most important very honest. The level of service always exceeds my expectations, Joel and the team will go above and beyond to accommodate any special requests, answer questions and explain things very simple and to the point. My experience over the last 2 years has been nothing but positive. Most notably Joel Sao, (Service Advisor) has really been the guy keeping me coming back, He is one of the most professional, helpful, generous people in the car services business I have ever dealt with. More

INCREDIBLE EXPERIENCE This was my second Bentley purchase. Chris Prince did an outstanding job both times. I feel with a successful purchase everyone feels good about the This was my second Bentley purchase. Chris Prince did an outstanding job both times. I feel with a successful purchase everyone feels good about the deal. Speaking for myself, I am thrilled. More

Great Very good experience - no problems and even gave us a loaner car. Car was extremely clean when we got it back. Wonderful dealership and all employees Very good experience - no problems and even gave us a loaner car. Car was extremely clean when we got it back. Wonderful dealership and all employees were very helpful More

Jon Ball was the man I was dealing with on my Bentley....He was very good at answering all my questions and helping me get the best price possible. Jon also kept me very informed through the who Bentley....He was very good at answering all my questions and helping me get the best price possible. Jon also kept me very informed through the whole process and best of all..ALWAYS answered my text and phone calls....Jon and the dealership is a 10....... More

Jeff Zapp was very attentive from the moment we shook hands. he quickly helped me narrow my search , made sure I drove the vehicles that I was considering buying, and answered in great detail every quest hands. he quickly helped me narrow my search , made sure I drove the vehicles that I was considering buying, and answered in great detail every question I asked him about the vehicle. once I settled on the Bentley GTC , he made sure my wife drove it and felt comfortable with the purchase as well. he then went to work over the ensuing two months looking for the right color combination and Mulliner package we desired until he found us what we were looking for . the price negotiations were done with the utmost respect, and the follow through was just right ; not over bearing but at the same time very thorough in every aspect. when we received the car it looked absolutely brand new. post purchase he stayed in touch on a regular basis to make sure that all of our questions were answered. the plant that my wife received as a congratulations on the purchase was a classy touch. A year and a half later we are not only thrilled with our purchase, but we have also gained a friend. we will definitely be buying our next vehicle from Jeff at Bentley of Naples. thanks Jeff. Robert and Mona Chami More

In addition to my new Bentley I currently own a 13 Cali, 4 Mercedes, and Range Rover among other vehicles. I am an admitted car addict and always shop for the best deal. Primarily I am a Pa resident but liv 4 Mercedes, and Range Rover among other vehicles. I am an admitted car addict and always shop for the best deal. Primarily I am a Pa resident but live part time in Naples. Despite wanting to keep my new GTC at my Pa home (where there are 4 Bentley dealers within 90 miles), I choose to buy from Naples Bentley and transport the car north. Prior to my purchase I had several visits to the dealership. Jeff spent lots of time making sure I found the car that was right for me. He and Jason made me a deal that was very fair. At delivery Jeff took extra time to Bluetooth my iPhone, set up my Sirius account and make sure I was comfortable. My only regret is that I won't have this car in Florida and will have to have it serviced up north. I had an 08 GTC in Naples for awhile and the service at Naples Bentley was top notch. They took care of my cars needs when I was not in town and I would return to find a clean well cared for car in my garage. I know that when my car addiction acts up again I be back to Naples Bentley More

We acquired a brand new 2012 Bentley GTC (Vin # SCBGR3ZAXCC077191). Sticker price around $239,000. We had multiple problems from the start. It was sold to us with defective tires which had to be re SCBGR3ZAXCC077191). Sticker price around $239,000. We had multiple problems from the start. It was sold to us with defective tires which had to be replaced. The vehicle broke down twice. One of those times the vehicle shut down at 45mph in three lanes of traffic with loss of brakes and steering! One time Bentley Naples returned the car back to us it had two dents on the driver's side, a deep scratch on the fender, the exterior was filthy and the interior looked like someone had thrown coffee all over it. On another occasion the car was returned back to us with two more dents in different places. In total they put four dents in this car and one deep scratch that meant the entire rear fender had to be repainted. However, they couldn't even get that paint repair done properly. It took them multiple attempts to get it looking right, weeks and weeks back and forth. It seemed like the vehicle was in the shop for more time than we ever got to have it. We found this dealership to be unprofessional, irresponsible, incompetent and they had no respect for our vehicle whatsoever! A Defective Motor Vehicle report was filed with Attorney General's office as the vehicle was claimed to be a lemon under Florida Lemon Law. It failed its final inspection because it broke down 48 hours before the appointment. Eventually Bentley bought the vehicle back as a "manufacturer buy-back". They also tried to make us sign a non-disclosure agreement because they didn't want this negative information being made public. We refused, took the refund check and walked away. We would never buy another Bentley and we would never buy any vehicle from this dealership. We have full documentation and photographs to back up all of the facts above. More