Benton Nissan of Hoover

We contacted Crown Nissan before we made the drive from Oxford Alabama to Hoover Alabama. We had visited Family Nissan in Oxford and they wanted to wholesale our trade in which means we lose a lot of dolla Oxford Alabama to Hoover Alabama. We had visited Family Nissan in Oxford and they wanted to wholesale our trade in which means we lose a lot of dollars on our trade in allowance. Crown Nissan assured us that they would do that with a vehicle as nice as ours and that it would go right on their lot for sale. After driving to Hoover in Friday evening rush hour traffic and sitting in the salesman office for 45 minutes, he came back and told us that they would indeed have to wholesale our vehicle because of the miles. We informed him that the miles had not changed much in 24 hours and did not understand why they were going to wholesale our vehicle. We were trading in a 2007 Chevrolet Trailblazer with 69,000 miles and they informed us that nobody would want to buy a vehicle with 69,000 miles on it no matter how nice it was. I was very mad at this point. They then told me they would see what they could do and they would call me the next morning. We had just wasted over 6 hours of my wife's and my time combined, 3 hours of driving time and our gas. The next day we never heard from them so I called at 5:00 pm and they informed us that there was nothing they could do for us. I told him I appreciated the call back. He told me he had forgotten to call. I then contacted the senior leadership and they assured me they would take care of me and we would come up with a solution to fix this horrible customer service issue. Over the next few days I was in touch with the General Sales Manager and the Sales Manager and neither one of them would keep their word and call me back when they were suppose to. I waited for over 2 and a half hours 2 nights in a row for a call back I never received. I called the General Sales Manager from his cell phone number listed on their website and he was mad at me for calling him. I do not recommend Crown Nissan to anyone who is looking for an honest car dealership. We had a horrible customer experience with them. We were lied to and deceived and they wanted us to just hand over the keys to our trade in. Our bank and 3 websites had told us what our trade in was worth and what our trade in would sell for on the lot. They offered us 8,000.00 less than it was worth so they could wholesale it and make a quick cash turn around. Way to go Crown Nissan for leading the way in great customer service leadership and experience. You guys are the best at the GAME!!!!! Say No to Crown, shop elsewhere!! More