Benzel-Busch Motor Car

Frank is always very helpfull and professional. He answered all of my questions throughout the day, finished the repair when he promised and also had my car cleaned. answered all of my questions throughout the day, finished the repair when he promised and also had my car cleaned. More

I am very satisfied with Mercedes vehicles and dealership, they are very pleasent to deal with and give me great service.I am always satisfied with there work. dealership, they are very pleasent to deal with and give me great service.I am always satisfied with there work. More

The dealership is clean and neat and the staff is very professional. It is conveniently located near my home and has great coffee. Thank you professional. It is conveniently located near my home and has great coffee. Thank you More

They were the greatest team I could have ever worked with...they made an impossible situation possible...Kudos to BB!!!They helped me get out of a Range Rover that had alot of miles and into my little m with...they made an impossible situation possible...Kudos to BB!!!They helped me get out of a Range Rover that had alot of miles and into my little mercedes truck that i can zip around in..They were beyond friendly..Not to mention the lattes were great!!! More

Quite simply -- excellence in knowledge, customer service and professionalism. Based on this and past experiences, I will continue to purchase my Mercedes' from Michael and Benzel for the rest of my days. and professionalism. Based on this and past experiences, I will continue to purchase my Mercedes' from Michael and Benzel for the rest of my days. More

The service experience from the front desk to my service advisor was pleasant and personal. Everyone went out of their way to make it convenient and professional. advisor was pleasant and personal. Everyone went out of their way to make it convenient and professional. More

I received a very good service at the time of purchase! I hope to get the same quality of service when bringing my car for repairs and etc. I hope to get the same quality of service when bringing my car for repairs and etc. More

They just need to work on having loaner cars available when you are ready to leave. David has been my advisor for a long time and there probably isn't anyone better. when you are ready to leave. David has been my advisor for a long time and there probably isn't anyone better. More

All the work done to the car was fine. The service representative was very professional, but by mistake, I left a WNY parking permit by the windshield and it disappeared. It was in my name and good un representative was very professional, but by mistake, I left a WNY parking permit by the windshield and it disappeared. It was in my name and good until 2014. Service staff should never take anything left in the vehicles not belonging to them. In addition, service charges are really getting expensive. Thank you in advance for your attention to my comments. Sincerely, Mercedes Bernal More

I have dealt with Nancy for the past 3 1/2 years and she has been nothing but pleasant throughout my whole experience. Her and the fact that your cars are fantastic is the reason I keep coming back. Also has been nothing but pleasant throughout my whole experience. Her and the fact that your cars are fantastic is the reason I keep coming back. Also your Service department is fabulous. They are all courteous, extremely helpful and most importantly mindful of other's time. Thank you all very much for the wonderful job you all do. Best Regards, Sandi Feliciano More