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Benzel-Busch Motor Car - Service Center

4.9

536 Lifetime Service Reviews

28 Grand Ave, Englewood, New Jersey 07631

536 Reviews of Benzel-Busch Motor Car - Service Center

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November 17, 2018

"Good Service Slow REsponse on Airbag Recall"

- Jack Murphy

Good timely and personal service. Routine service work was performed and need for additional work needed was well explained. Unfortunately, due to lack of available parts, replacing the two airbags which were subject to the massive multi-manufacturer recall took about two years. I realize this was beyond the control of the dealer who was very helpful in having the issue FINALLY resolved.

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Recommend Dealer
Yes
Employees Worked With
Joseph Herman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pasquale (Lino) Cascardi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : David Tangein
Nov 19, 2018 -

Benzel-Busch Motor Car responded

Hello Jack Murphy, we appreciate your kind review !

November 15, 2018

"Exceptional experience. "

- Wisdom

I was greeted warmly within 2 minutes afterI arrived late for my appointment. I waited in a pristine lounge with quality refreshments. I was able to see my car being worked on and I was updated with the progress. The maintenance and wash was completed in less than hour! Exceptional experience!

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Recommend Dealer
Yes
Employees Worked With
Michael Ehrlich
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 19, 2018 -

Benzel-Busch Motor Car responded

Hello Wisdom, we appreciate your kind words and review!

November 15, 2018

"Best auto dealership anywhere"

- Mac B.

The entire staff at Benzel Busch is exceptional in every aspects of exceeding customers' expectations. The Service Department is the best I've ever used.

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Recommend Dealer
Yes
Employees Worked With
Joseph Herman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Meyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 19, 2018 -

Benzel-Busch Motor Car responded

Hello Mac B., we appreciate your review and we hope to see you again in the future!

November 15, 2018

"Great service, the staff were easy to work with"

- danf

I brought my GLA250 in for the first service. The service was great, all questions were answered. The reason I chose Benzel-Busch was its service reputation, and they came through nicely.

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Recommend Dealer
Yes
Employees Worked With
Pasquale (Lino) Cascardi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Vanessa
Nov 19, 2018 -

Benzel-Busch Motor Car responded

Hello danf, we appreciate your kind words and review!

November 15, 2018

"My service visit was handled very professionally."

- password

This was my first experience dealing with Tim in the service department and he did an excellent job taking care of my service needs. I was however sorry to learn that Jonathan Fleishman had left your employ. I had a long relationship with him and hope to establish a similar rapport with Tim.

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Recommend Dealer
Yes
Employees Worked With
Eli Kalajian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : LIno Cascardi,
Nov 19, 2018 -

Benzel-Busch Motor Car responded

Hello password, we appreciate your kind words and review!

November 12, 2018

"Excellent service"

- Fred C

The service and wait-time was what I had expected. My dealing with Benzel - Busch has always been very positive. The customer service staff provide good service and kept me updated during the entire process.

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Recommend Dealer
Yes
Employees Worked With
Harold Reyes
Nov 17, 2018 -

Benzel-Busch Motor Car responded

Hello Fred C, we appreciate your kind words and review!

November 11, 2018

"Service B"

- AnnaP

Scott Bateman was amazing. That was the smoothest and fastest I have even been in and out for service. He was polite and efficient. Made it such a pleasure!

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Recommend Dealer
Yes
Employees Worked With
Scott Bateman
Nov 17, 2018 -

Benzel-Busch Motor Car responded

Hello AnnaP, we appreciate your kind words and review!

November 10, 2018

"Exceptional customer service and communication "

- Ll

Great service team with clear communication throughout the process. All work was neat and I watched as service progressed from comfortable lounge area. A wonderful experience!

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Recommend Dealer
Yes
Employees Worked With
Andrew Gomez
Nov 17, 2018 -

Benzel-Busch Motor Car responded

Hello Ll, we appreciate your kind words and review!

November 09, 2018

"Stellar service! "

- Grace

David Nieves was our Service Manager at our last service visit. David was not only professional and prompt, his attention to detail and white glove service was exceptional. He used text messaging to keep me posted on my service which took a few days. He had my car washed and ready for pick up when I texted him — all within 30 minutes or less. I would recommend David for all your service needs.

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Recommend Dealer
Yes
Employees Worked With
John Meyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 17, 2018 -

Benzel-Busch Motor Car responded

Hello Grace, we will pass on your kind words to David. We appreciate your kind words and review!

November 09, 2018

"The attendants were very courteous. "

- DSA1

The attendants were very courteous when I arrived at the service center. Then David Tangen was very helpful and friendly and explained the service very clearly. When I came to pick up my car, he was again very helpful.

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Recommend Dealer
Yes
Employees Worked With
Larry Nash
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : David Tangen
Nov 14, 2018 -

Benzel-Busch Motor Car responded

Hello DSA1, we appreciate your kind words and review!

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