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Benzel-Busch Motor Car - Service Center

4.8

497 Lifetime Service Reviews

28 Grand Ave, Englewood, New Jersey 07631

497 Reviews of Benzel-Busch Motor Car - Service Center

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September 20, 2018

"Luxurious Experience"

- SmartEnthusiast

Coming to Benzel Busch for service is equivalent to service at a 5 star hotel. Everyone is attentive to your needs. The waiting area is very comfortable. So much so that I actually don’t mind waiting while my car is being serviced. There is a nice offering of complimentary coffee, tea, and snacks. Their loaner cars are great. I only wish they had more Smarts available as a loaner (especially electric ones). However, I’m not really complaining since I was supplied a very posh 2018 GLE 350. My complaint was when I had to give it up to get back my car! The only real complaint, if any, is that I wish the service pricing was more competitive with small business mechanics. I will continue patronizing this great place in the future.

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Recommend Dealer
Yes
Employees Worked With
John Powell
Sep 21, 2018 -

Benzel-Busch Motor Car responded

Hello SmartEnthusiast, we appreciate your kind words and review!

September 20, 2018

"I had a flat tire"

- ina616

Frank help me by getting me back on the road fast and making sure I was able to make my sons soccer game. Excellent service and lots of help for stressful mom. Thank you!!!

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Recommend Dealer
Yes
Employees Worked With
Frank Armando
Sep 21, 2018 -

Benzel-Busch Motor Car responded

Hello ina616, we appreciate your kind words and review.

September 19, 2018

"Recall"

- Mike227

My MB was in for a recall. My scheduled appointment was on time and when they were going to run overtime they gave me a loaner car and then delivered the car to my office and picked up the loaner car. Very professional.

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Recommend Dealer
Yes
Employees Worked With
Not sure of employee name
Sep 21, 2018 -

Benzel-Busch Motor Car responded

Hello Mike227, we appreciate your kind words and review!

September 19, 2018

"Superb !"

- lvmy991

Frank Armando is my client care rep and he is honest, kind and knowledgeable. I am having a wonderful relationship with him over a decade, and not only him but the entire service department is outstanding. Keep up the good work guys !!

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Recommend Dealer
Yes
Employees Worked With
Ben Walsh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Benzel-Busch Motor Car responded

Hello lvmy991, we appreciate your kind words and review! We will pass on your words to Frank.

September 16, 2018

"Excellent service"

- myedmund32

Been going to this dealership for service the past 6 years. Always satisfied and meet my expectations. Everyone is friendly and helpful esp service advisor Frank. I highly recommend this place.

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Recommend Dealer
Yes
Employees Worked With
Frank Armando
Sep 17, 2018 -

Benzel-Busch Motor Car responded

Hello myedmund32, we are so glad to hear that you received excellent service at Benzel-Busch! We appreciate your kind words and review,

September 14, 2018

" Excellent service"

- Toby*0128

They are expert during all the service processing. Abscess service center service and quick entering , fast service for my car with don't miss small things for chest up. Very satisfied driving my so far. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Jay Lee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 17, 2018 -

Benzel-Busch Motor Car responded

Hello Toby*0128, we appreciate your kind words and review!

September 14, 2018

"Extraordinary!"

- Paula

Wonderful experience with the best team in the industry!! They are consistent with friendliness, professionalism and time management. Great group. Always respectful and solution driven.

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Recommend Dealer
Yes
Employees Worked With
Giovanni Barbaro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : David Nieves/ Fantastic Service
Sep 17, 2018 -

Benzel-Busch Motor Car responded

Hello Paula, we are so glad to hear that you had a wonderful experience at Benzel-Busch. We appreciate your kind words and review!

September 12, 2018

"service"

- mercedes

dealership staff is exceptional. everyone is friendly, cooperative and helpful. the place is clean and customer friendly. it was a busy day but the staff was pleasant

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Recommend Dealer
Yes
Employees Worked With
john powell
Sep 14, 2018 -

Benzel-Busch Motor Car responded

Hello mercedes, we appreciate your kind words and review!

September 12, 2018

"Always great service "

- mike

David Tangen is caring and always take great care of our car, Its a pleasure going to this dealership with him there, He calls or texts letting us know what is the best for us

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Recommend Dealer
Yes
Employees Worked With
David Tangen
Sep 12, 2018 -

Benzel-Busch Motor Car responded

Hello mike, we appreciate your kind words and review!

September 10, 2018

"Quick service "

- Klee

I was able to get an appointment quickly and the service was done in a timely manner. My service rep was courteous but seemed a bit busy to handle all of my questions.

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Recommend Dealer
Yes
Employees Worked With
Sep 12, 2018 -

Benzel-Busch Motor Car responded

Hello Klee, we appreciate your kind words and review. We hope to see you again in the future!

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