Benzel-Busch Motor Car - Service Center

Top Notch Customer Service & Service From the minute I pulled up to Benzel Busch to when my car was delivered back to me, the service was impeccable. There is no better place in the tri From the minute I pulled up to Benzel Busch to when my car was delivered back to me, the service was impeccable. There is no better place in the tri-state area to purchase or service your MB. Sossio and his team are professional, polite, knowledgeable and true pleasure to deal with. Benzel is 5 star + More

Prompt and excellent serviceReceived the appointment Prompt and excellent service Received the appointment time I needed and service was performed in timely manner I will always return to Benzel Busch Prompt and excellent service Received the appointment time I needed and service was performed in timely manner I will always return to Benzel Busch with my car needs More

good service I went in for Service and also recall that couldn't be performed, couldn't get the software for the recall to apply. Suggestion was to try Manhattan I went in for Service and also recall that couldn't be performed, couldn't get the software for the recall to apply. Suggestion was to try Manhattan Mercedes and they couldn't find the recall, I sent the recall information to Manhattan Mercedes and they suggested to come back in December, recall was to recent. More

Top notch service and assistance from start to finish From the moment I reached out for support on my vehicle, Benzel-Busch supported me and resolved my car problem. After jump starting my car (Afir) a fe From the moment I reached out for support on my vehicle, Benzel-Busch supported me and resolved my car problem. After jump starting my car (Afir) a few times, I brought my car in and was greeted by Fernando who was efficient and courteous. He took down my information and guided me into the customer waiting area. Chris Iseman helped initiate the service appointment to repair my battery and kept me in the loop throughout the entire process. My car is doing great! THANK YOU everyone - those I interacted with and those behind the scenes who made my service experience smooth and pain free, especially during this COVID-19 time! Grateful and will be recommending you to friends and family. More

Treated well and in a timely manner. Everyone was great especially Selena and Chris Huing. A wonderful experience this time and want to work with the same employees overtime I visit. Than Everyone was great especially Selena and Chris Huing. A wonderful experience this time and want to work with the same employees overtime I visit. Thank you Selena and Chris. More

Always the best service!! Thank you Chria Iseman. Very happy with service department and kind caring staff. Loaner car was nice and clean as well. happy with service department and kind caring staff. Loaner car was nice and clean as well. More

It was a great experience to see that I was able to schedule my annual maintenance through email, have an attendant pick up my car, leave a loaner, received updates and had my car delivered all easygoi schedule my annual maintenance through email, have an attendant pick up my car, leave a loaner, received updates and had my car delivered all easygoing even during this difficult time, thank you More

Service drop off, loaner car and pick up very easy. Our car came back very clean. Was not happy I was told that I needed new front rotors and pads after you just replaced pads 6,000 miles ago (Sept) and car came back very clean. Was not happy I was told that I needed new front rotors and pads after you just replaced pads 6,000 miles ago (Sept) and said rotors were fine and now would have to again get new pads which are still fine. More

The service team was great and efficient. I didn’t have to wait long, I was greeted with friendly faces and was in and out in no time. I was also kept updated on my car in real time while my car was being to wait long, I was greeted with friendly faces and was in and out in no time. I was also kept updated on my car in real time while my car was being worked on. The service area was busy, but I never felt rushed or unnoticed. Great job overall! Dave Tangen was my service representative and he was great from start to finish - very professional. More

John went above and beyond to personally get my car when there was a long line. Benzel always gives good service, but it was nice to know nothing has changed even during these times. there was a long line. Benzel always gives good service, but it was nice to know nothing has changed even during these times. More