Benzel-Busch Motor Car - Service Center

Smart 20k service and CEL repair Our service advisor, Scott Bateman, explained all the work that would be required and the anticipated cost. A loaner was promptly provided, and the w Our service advisor, Scott Bateman, explained all the work that would be required and the anticipated cost. A loaner was promptly provided, and the work was completed when promised. Our Smart was spotless and all work appears to have been correctly done. A very good service experience! More

Oil change, brake fluid change Took me on time, very polite, comfortable waiting room, free coffee, did not take long, decent prices. I will return for more service in the future. A Took me on time, very polite, comfortable waiting room, free coffee, did not take long, decent prices. I will return for more service in the future. At least I know it is being done competently. More

Dealer has always been very nice. People are polite and attentive to what you want done. Customer areas are clean and comfortable. No negative issues. attentive to what you want done. Customer areas are clean and comfortable. No negative issues. More

Great Service and Value Came in for the B service as indicated by my car - because of low milage not everything needed to be done so a lesser service was recommended. Some d Came in for the B service as indicated by my car - because of low milage not everything needed to be done so a lesser service was recommended. Some dealers may have still done the whole $700 service, but because of your honest and professional employees I only needed a $250 service. More

fast and efficient friendly, easy to get convenient time. As always high quality service and a comfortable area for me to work while waiting the 90 minutes for service friendly, easy to get convenient time. As always high quality service and a comfortable area for me to work while waiting the 90 minutes for service More

Did not check what I asked for I was there for service but they only finished just part of it. So I have to go back again... They are wasting my time... I was there for service but they only finished just part of it. So I have to go back again... They are wasting my time... More

Excellent service and attention to detail! Shout out to Excellent service and attention to detail! Shout out to Frank Armondo service advisor.. everything he promised was done on time and correct.. will d Excellent service and attention to detail! Shout out to Frank Armondo service advisor.. everything he promised was done on time and correct.. will definitely recommend More

I am not pleased with the service I have received because I came to pick up my car on Friday. I realized that the lock does not close anymore once I put the car in drive. And last night I also realized that I came to pick up my car on Friday. I realized that the lock does not close anymore once I put the car in drive. And last night I also realized that my left front head light blew. I called the service department since 7:00A.M.this morning to inform them of the problem up until now I have yet to receive a call back from Tim or the manager. I do not want to get a ticket for my head light! More

Excellent customer experience and great service as always. The appointment started on time, and they completed the work on schedule. I would highly recommend them. always. The appointment started on time, and they completed the work on schedule. I would highly recommend them. More

Very humiliating experience When i dropped off the car for my airbag recall, my experience with john powell was very professional and straightforward albeit somewhat brief and bl When i dropped off the car for my airbag recall, my experience with john powell was very professional and straightforward albeit somewhat brief and blunt, which at the time i attributed to maybe him having a bad day or he was extremely busy. I had bought my C300 from benzel busch and i am in the market to upgrade to an E class. when I requested that my loaner be an E class so I can experience its driving and see how it is, my service agent, John Powell's response was that he had none, even after i asked him to check with the garage and see if they had any available. Fast forward a few days, I came back to pick up my car and i had noticed a wide crack in my windshield right in the center. When i had tried to talk to my service agent, John Powell, I was confronted with incredulous attitude, hostile behavior and overall ill-tempered and curt responses. He claimed that the crack was already there when i dropped it off and he would not listen to me nor acknowledge any of my concerns, which honestly left me feeling frazzled, defeated and looked down upon. Not until i had asked to speak with a manager (Sossio) and remembering that i had a windshield camera installed did i feel heard and listened to. After i had reviewed the camera footage with the manager, and confirming that there was NO crack when i dropped off my car, did i get any acknowledgement that my windshield was cracked at the dealership. I give kudos to the manager for acknowledging how upset I was, and listening to my concerns and taking the time to review the footage with me. However, this whole experience has left me feeling sour and unfortunately, when i decide to upgrade my car to the E class, i will not be returning to Benzel-Busch. I believe all customers, those with $15K car or a $100K, should be treated with the same respect regardless. I was not. It hurts. More