Benzel-Busch Motor Car - Service Center

handled efficiently and quickly All personnel I dealt with were attentive and efficient. The service advisor Tim was helpfull and pointed out that the recall would require a "toe In All personnel I dealt with were attentive and efficient. The service advisor Tim was helpfull and pointed out that the recall would require a "toe In" and that I had the option for a full wheel alignment at a reasonable price, which I went forward with. More

Consistent Service, above and beyond Over the course of years and different MB models 6 in total- Benzel Busch is the best in Sales and Service. On two separate occasions we were out of t Over the course of years and different MB models 6 in total- Benzel Busch is the best in Sales and Service. On two separate occasions we were out of town and went to other dealers/service in the Washington, D.C. area and Manhattan. What a difference in quality & care! Would not venture to use any other for Sales or Service---no surprises and kept informed. More

Airbag Recall Once I got the final "OK, time to get your airbag replaced" letter, the team at Benzel Busch took great care of my car and quickly. The turn around wa Once I got the final "OK, time to get your airbag replaced" letter, the team at Benzel Busch took great care of my car and quickly. The turn around was quick and seamless and the provided a loaner. More

Efficient and Professional There are many reasons why I travel state lines and vast distances to purchase my vehicles and have them serviced at Benzel Bush. In summary its becau There are many reasons why I travel state lines and vast distances to purchase my vehicles and have them serviced at Benzel Bush. In summary its because they are AWESOME. More

Easy Recall Service Received a notice from MB that my E class was recalled to correct possible corrosion in Steering Column bolts. Brought it in, got a loaner car, a few Received a notice from MB that my E class was recalled to correct possible corrosion in Steering Column bolts. Brought it in, got a loaner car, a few hours later received a text telling me the car was ready. Picked up my car, was told they also updated my car's computer software, and off I went. Everyone was helpful, pleasant, easy to understand, kudos to Scott Bateman. More

Flat tire We had a flat tire, and after getting to a service station and bring tire to recommended pleasure, it took a short period of time to realize the tire We had a flat tire, and after getting to a service station and bring tire to recommended pleasure, it took a short period of time to realize the tire was not holding pressure and we needed something more dramatic to fix the problem, so we went to our MB dealer for a diagnostic. They took the car immediately and we waited conformably to see what wiuld be the next step. We ended up having to replace the tire, but the whole experience was made easy by the attentiveness and caring of a dealer that seems to understand what really customer care consists of. Well done Benzel-Busch! My wife said it all , we shall buy the next car from this dealer! More

Professional, organized, efficient service center. David Tangen addressed all my concerns and an asset to the company. First time Mercedes buyer. Thank you for a great first experienc service center. David Tangen addressed all my concerns and an asset to the company. First time Mercedes buyer. Thank you for a great first experience! More

Recall service Frank Armando and the team at Benzel-Busch handled all aspects of my service with exceptional professionalism, efficiency and courtesy. I was very sat Frank Armando and the team at Benzel-Busch handled all aspects of my service with exceptional professionalism, efficiency and courtesy. I was very satisfied with my service and would highly recommend this dealership. Thank you More

When I arrived, after a long day at work, the service providers took my car, prepared the paper, and brought the loaner to the front in about 30 minutes. I was super impressed with the organization and providers took my car, prepared the paper, and brought the loaner to the front in about 30 minutes. I was super impressed with the organization and preparation. More

40K Service No problem to make an apportionment with a loaner request. Vehicle was taken in and serviced promptly. Provided feedback for potential repairs. David No problem to make an apportionment with a loaner request. Vehicle was taken in and serviced promptly. Provided feedback for potential repairs. David Tangen was very polite and courteous through out the process. I highly recommend him and dealership. More