Benzel-Busch Motor Car - Service Center

Efficient, great, and thorough servicing of my vehicle. The staff was very courteous and helpful in explaining work performed along with expected servicing that will be required. The staff was very courteous and helpful in explaining work performed along with expected servicing that will be required. More

Terrible service. The car failed just in three months after $3,000 service. They are not accountable for their own service, and won’t give you the courtesy of diagnosing the failure. I spoke with Chris I after $3,000 service. They are not accountable for their own service, and won’t give you the courtesy of diagnosing the failure. I spoke with Chris Iseman, who was extremely rude, would not hear had to say, kept disrespectfully interrupting me with “ hold on!!”, and hung up on me when I asked him not to interrupt me. Horrible. Will look for other places to service my Mercedes or buy a new one. More

Professional Service Car was brought in for two recalls, from drop off to pick up everything was smooth and very professional. No matter whom we came in contact with they Car was brought in for two recalls, from drop off to pick up everything was smooth and very professional. No matter whom we came in contact with they were polite, courteous and very quick. My car was returned to me when promised. More

Always a pleasure going there and service always completed in a timely manner. staff always Courteous. looking forward to my next lease or purchase next year. completed in a timely manner. staff always Courteous. looking forward to my next lease or purchase next year. More

Needed to replace stolen keys and cancel out missing key. I was very pleased with the service. I always am. My service provider was John Amando (I believe). He was very good and handled the matter professi I was very pleased with the service. I always am. My service provider was John Amando (I believe). He was very good and handled the matter professionally and expeditiously. More

David Tangen is a very good service advisor. He was completely transparent through the process and extremely thorough in helping me initiate a claim with the NY Port Authority, who completely annihilat completely transparent through the process and extremely thorough in helping me initiate a claim with the NY Port Authority, who completely annihilated my car during transport due to their negligent tow and lack of proper tools. I was stuck on the I-95 (my car completely died) and Mercedes roadside assistance had to direct me to the Port Authority because that roadway is restricted. I watched as the the Port Authority beat the xxxx out of my c300, damaging my wheel sensors and the underside of my car by using a tow hook and puncturing the underside. All that my car had wrong was a shot battery, and due to NY Port Authority’s poor service, they added $2,000 in extra damage for what should’ve been a $300 job. Now I have to go through the claim process which will likely take months of my time to recoup the difference. If it wasn’t for David (who spent 3 days chasing down A FORM), I likely still wouldn’t have the claim form or the guidance I need to get my money back. Thanks for your help David, you are a good dude and excellent at your job. More

The service appointment was fast. My service advisor sat down and explained my service report and answered all the questions I had. He was very professional down and explained my service report and answered all the questions I had. He was very professional More

Exceptional service. Marko explained everything clearly. I bought my car for campaign service but he said that was not applicable to my car. However, he found out I needed another extended warranty service I bought my car for campaign service but he said that was not applicable to my car. However, he found out I needed another extended warranty service and got it done. More

Always excellent professional and quick. Sossio Sole is Always excellent professional and quick. Sossio Sole is outstanding at what he does. One of the main reasons I buy cares at Benzel Busch is the ex Always excellent professional and quick. Sossio Sole is outstanding at what he does. One of the main reasons I buy cares at Benzel Busch is the excellent service. More

Top of the Line Always Top of the Line Service, total professional team that cares about the customer and the car, always kept me informed of the status of my vehicle Always Top of the Line Service, total professional team that cares about the customer and the car, always kept me informed of the status of my vehicle..!!! More