Benzel-Busch Motor Car - Service Center

Collision nightmare Rear collision - other insurance company paid $8000 - they fixed the bumper but left the trunk lid with 1/4" gaps as they said the insurance company o Rear collision - other insurance company paid $8000 - they fixed the bumper but left the trunk lid with 1/4" gaps as they said the insurance company only authorized a repair and not replacement - no problem they said they would fix with a new supplement and I could bring the car back - as I got in the car I see that the check engine light is on which it was not prior to drop off - no answers as Elizabeth went on vacation without notifying me and dropped this project on some poor guys desk - Dave did his best to help and gave me a loaner car and assured me Elizabeth would call as soon as she returned - two weeks later I still don't have a car, haven't heard from elizabeth and am forced to continue calling trying to get her on the phone. Enterprise called for 2 weeks trying to speak to someone to authorize an extension of the rental agreement as there were several supplements - no response from benzel so enterprise charged me $500 - benzels response was the insurance company should call enterprise which may be true but they very easily could have called enterprised and told them this and saved me the aggravation of dealing with endless calls from enterprise and a needless $500 charge. Lastly I was told I needed a new tire on front left wheel and allignment which Dave felt was unrelated to accident but said he would try to push through with insurance company which I doubted would happen but appreciated his attempt - to my surprise when the girl called me on New Year's Eve to tell me the car was ready she assured me this supplemental went through and they replaced the tire and alignment which I thought was unbelievable until I arrived to find out she was wrong, there was the 1/4" gap in trunk lid, scratch where rear left quarter panel and trunk lid meet and of course the check engine light was on. They outsource the work to body shops so the only benefit of going to benzel would be the "ease" of having them deal with insurance, rental corp and body shop. I have made more phone calls than if I had of dealt with insurance company, body shop and enterprise myself and a simple rear ending (no structural damage - simply two quarter panels, bumper and trunk lid) is going on 6.5 weeks and I still have not heard back as to how they plan to fix these issues. Not one call from 12/31 to today 1/9. Called Elizabeth today 9 days after my promised call and she is once again on a call - the few times she has called me back it has been between 4:50-4:55PM and she conveniently leaves at 5PM. More

Service was Fast, Courteous, and problem fixed. John J. Powell, Service Advisor, Explained the two problems I had, He had one problem repaired, and the second problem, He was able to have it correct John J. Powell, Service Advisor, Explained the two problems I had, He had one problem repaired, and the second problem, He was able to have it corrected. More

Service Everything was explained clearly and quickly. I was in and out in 10 mins with Frank. Picking up the car was just as easy and quick. Everything was explained clearly and quickly. I was in and out in 10 mins with Frank. Picking up the car was just as easy and quick. More

just the best can't say enough about how my and I are treated, I really appreciate having my car fixed so well and then delivered to my house can't say enough about how my and I are treated, I really appreciate having my car fixed so well and then delivered to my house More

Service for brake warning Traveling from Maryland i got a brake warning notice on NJ Turn Pike. I made an appoint with Benzel on line and got my SUV serviced first thing the ne Traveling from Maryland i got a brake warning notice on NJ Turn Pike. I made an appoint with Benzel on line and got my SUV serviced first thing the next morning. Bob Berg provided me the best A1 customer sevice. I highly recommend Benze-Burch. More

Swift, professional, comfortable My experience was excellent it was easy going and I felt at home. I felt like the person that help me was very knowledgeable and prepare the atmosph My experience was excellent it was easy going and I felt at home. I felt like the person that help me was very knowledgeable and prepare the atmosphere the ambience is very relaxing. More

always ready to help and very gracious From buying my car (Jose was awesome), to having it serviced, Benzel Busch has been a great dealership. The people are obviously trained to serve the From buying my car (Jose was awesome), to having it serviced, Benzel Busch has been a great dealership. The people are obviously trained to serve the customer. CHris was my service rep this time and he was on top of the servicing from the minute I walked in till I left. More

A3 maintenance Everything from check in to check out was first rate. The service person kept me informed and explained everything. I was happy with the cleaning Everything from check in to check out was first rate. The service person kept me informed and explained everything. I was happy with the cleaning as well More

OUTSTANDING DEALERSHIP ! I HAVE ALWAYS BEEN MORE THAN SATISFIED WITH BENZEL, REALLY GREAT SERVICE, PROBLEMS ALWAYS SOLVED. LOVE THE FOLLOW UP CALLS AND SURVEYS, JUST A GREAT I HAVE ALWAYS BEEN MORE THAN SATISFIED WITH BENZEL, REALLY GREAT SERVICE, PROBLEMS ALWAYS SOLVED. LOVE THE FOLLOW UP CALLS AND SURVEYS, JUST A GREAT OVER ALL EFFORT. More

Outstanding My vehicle was brought in for service B and to fix an issue with my door handle. My service advisor, David, could not have made the entire process eas My vehicle was brought in for service B and to fix an issue with my door handle. My service advisor, David, could not have made the entire process easier. He set up a loaner vehicle to be dropped off for me at work. The issue with my door handle took some time to repair, because it is understandable because it needed to be replaced, painted and installed. David continually kept in contact with me to exactly what was going on. David had my vehicle waiting for me to pick upon my arrival when the service was complete. The vehicle was washed and looked great! I could not have asked for anything more regarding this service/repair. More