Frank Lauro
Frank Lauro at Benzel-Busch Motor Car
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Frank Lauro

Sales Consultant

Benzel-Busch Motor Car

28 Grand Ave
Englewood, NJ 07631

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4.9
83 Reviews

Dealership Experience

22 yrs, 1 mo

4.9

83 Reviews

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83 Reviews of Frank Lauro

November 29, 2023

Dealership Rating
Employee Rating

Very satisfied with Frank Lauro who is the only person who I am qualified to rate. More

by RHABEEB
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 08, 2023

Benzel-Busch Motor Car responded

I'm glad to hear that you are very satisfied with Frank Lauro's service. It's important to have a positive and satisfying experience with the person assisting you during the car-buying process. Regards, Michael Hill mhill@benzelbusch.com

September 14, 2023

Dealership Rating
Employee Rating

Jieun is sales person she is great 👍 and very friendly kind . I like with her. More

by paikmaria8883
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jieun Chun

July 26, 2023

Dealership Rating
Employee Rating

I was treated like a VIP this dealer location was clean and up to date i would recommend this dealer to all my friends More

by ALJDIFRANCO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 27, 2023

Benzel-Busch Motor Car responded

Thank you so much for taking the time to leave such a wonderful review about your experience with Frank Lauro at our dealership. We are thrilled to hear that you were treated like a VIP and that you found our dealer location clean and up to date. Providing excellent customer service and a welcoming atmosphere is our utmost priority, and we're glad to know that our efforts have made a positive impact on your visit. Frank Lauro is a valued member of our team, and we are delighted that he was able to make your experience with us memorable. We will be sure to pass along your kind words to him, as well as to our entire staff. Regards, Michael Hill mhill@benzelbusch.com

May 14, 2023

Dealership Rating
Employee Rating

We’ve been working with Frank for the last 19 years! Very professional and knowledgeable person More

by Rodica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

February 16, 2023

Dealership Rating
Employee Rating

frank take care of everything and i. less than 2 hours i get my new car More

by BORISLEON7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Hernandez

January 17, 2023

Dealership Rating
Employee Rating

If this is about the recent service for my E class, I unfortunately have to give it 2 stars, because a week or so after getting my car back, the exact same issue recurred-- vibrations of steering wheel, More

by ADAMDEUTSCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 29, 2022

Dealership Rating
Employee Rating

Frank is an incredible professional and took care of everything I needed. He kept me updated throughout the process of retrieving my vehicle and has checked in on multiple occasions to make sure I was h More

by RAVPATEL310
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

November 16, 2022

Dealership Rating
Employee Rating

Always easy to schedule and then enter the service area with friendly and efficient staff directing and taking the car. And the express service, even for a quick, adjustment, is awesome. More

by gleng500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Armando , The two ladies at the outdoor service area. Very nice and helpful.

October 20, 2022

Dealership Rating
Employee Rating

I had immediate service and a great experience here. My salesperson was very informative and thorough. More

by SMAKRIAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

September 17, 2022

Dealership Rating
Employee Rating

Frank is amazing. He was completely open with me about every cost of transitioning my lease to ownership, which I greatly appreciated. He was there for me no matter More

by JEANNE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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