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Benzel-Busch Motor Car - Service Center

Englewood, NJ

4.1
2,258 Reviews

2,258 Reviews of Benzel-Busch Motor Car - Service Center

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December 28, 2016

A3 maintenance Everything from check in to check out was first rate. The service person kept me informed and explained everything. I was happy with the cleaning More

by PatC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe it was Chris , Chris Szelag
Jan 06, 2017 -

Benzel-Busch Motor Car responded

Dear Pat C, Thank you for your kind words, we hope to continue to meet your expectations in the future! Willy Aramayo Client Relations Manager

December 25, 2016

Outstanding My vehicle was brought in for service B and to fix an issue with my door handle. My service advisor, David, could not have made the entire process eas More

by Benz10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Tangen
Jan 06, 2017 -

Benzel-Busch Motor Car responded

Hi Benz10, It's great to hear David provided you with great service and we're happy everything went well for you. Let us know if there is anything else we can help with anytime! Willy Aramayo Client Relations Manager

December 22, 2016

First visit The people very polite. Place is super clean. Every one treats you with the up most respect, you do not even want to leave. Great More

by Rm576892
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Powell
Jan 06, 2017 -

Benzel-Busch Motor Car responded

Dear Rm576892, We are pleased to hear about your experience here with us thank you for taking the time to leave us a review! Willy Aramayo Client Relations Manager

December 20, 2016

Great roadside service Roadside service came and fixed my flat tire and dealer service changed to new tire in 2hours. Great service. Service dept. from dealer changed More

by Redbrian67
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 20, 2016 -

Benzel-Busch Motor Car responded

Dear Redbrian67, We are sorry to hear you had a flat tire, but happy that we can assist you quickly. Thank you very much for your feedback. Kind Regards, Willy Aramayo Client Relations Manager

December 18, 2016

Service Easy to make appointment by phone, service completed when promised, kept advised during process and comfortable wait area. Only difficulty was trying More

by SallyG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Huling
Dec 20, 2016 -

Benzel-Busch Motor Car responded

Dear SallyG, Thank you very much for your feedback. I will look into the online piece and hopefully make it easy to schedule. Kind Regards, Willy Aramayo Client Relations Manager

December 12, 2016

First Time Customer...Customer for Life! Not even a month old and my brand new Mercedes was hit on the L.I.E. and required bodywork. A very close friend, who has been a loyal Benzel-Busch cus More

by C. Smith
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Iseman, David Steinberg
Dec 20, 2016 -

Benzel-Busch Motor Car responded

Dear C. Smith, Thank for being a customer for life! I will be more than happy to pass along the message to Chris and David. Please also thank your friend for recommending us! Sincerely, Willy Aramayo Client Relations Manager

December 08, 2016

Satisfactory My recent visit was satisfactory under service advisor, Min Kim. He was able to guide me throughout the Service/Loaner process while maintaining excep More

by Liborioflores9
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Min Kim
Dec 20, 2016 -

Benzel-Busch Motor Car responded

Hi Liborioflores9, We are happy you received the exceptional service you truly receive. Thanks, Willy Aramayo Client Relations Manager

December 06, 2016

Frank Armando takes excellent care of his customers. He explained what was wrong with my car in simple terms, so I could understand it. He was very courteous and overall pleasant. He made my experience More

by Teri Criscione
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Armando
Dec 06, 2016 -

Benzel-Busch Motor Car responded

Hello Teri Criscione, We are happy to hear that you had an easy experience with Frank Armando. Thank you for your comments. Sincerely, Willy Aramayo Client Relations Manager

December 05, 2016

Routine service. Exceptional experience as usual. Brought my wife's car in for routine service. No surprises. Car was ready as expexted. When I got there I notices a small chip near the grill. I had n More

by Dschneiderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 06, 2016 -

Benzel-Busch Motor Car responded

Hello Dschneiderman, Thank We are happy to provide you with excellent service. Thank you for your feedback and hope to see you soon. Kind Regards, Willy Aramayo Client Relations Manager

December 04, 2016

WOW!! I thought I knew what was wrong with my car and brought it in, after the service dept. looked it over it turns out it was something totally different More

by skypilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Soriano
Dec 06, 2016 -

Benzel-Busch Motor Car responded

Hello skypilot, We are happy to hear that it all worked out for you and that we have a new customer for life! Thank you for your patronage. Sincerely, Willy Aramayo Client Relations Manager

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