Benzel-Busch Motor Car - Service Center

The service at Benzel Busch is terrible. They try to manipulate you into getting things done to your car that you really don't need. They try to squeeze every dollar out of you. The top tier management manipulate you into getting things done to your car that you really don't need. They try to squeeze every dollar out of you. The top tier management is non-responsive. I've tried numerous times to speak to them and they never call back. Customer service is horrendous. I am really disappointed with this dealership. Don't be fooled by their so called professionalism. They're a bunch of con-artists in suits. I've purchased two cars from this dealership. You would think that I would have learned my lesson with the first car but they are conveniently located to where I live. I will buy my next car at another dealership even though it means that I need to travel further. More

Frank is the most amazing person I have met when dealing with cars. Everytime there is a problem with my SL or ML, he treats me with respect, gets me a loaner car (even if I walk in that day complaining), i with cars. Everytime there is a problem with my SL or ML, he treats me with respect, gets me a loaner car (even if I walk in that day complaining), is ALWAYS similing. He is always friendly and if the quality of workmanship is poor, (it only happened once), he will gladly reaccept your car for service, give you a loaner, and make sure you are happy. He also treats everyone respectfully. My sales experience has been less than subpar, but Service with Frank has been amazing. Frank is the best person you will EVER meet when dealing with Mercedes. More