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Benzel-Busch Motor Car - Service Center
Englewood, NJ
2,256 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,256 Reviews of Benzel-Busch Motor Car - Service Center
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October 13, 2022
Chris I. always gives top notch service, as i am glad when i get him as my advisor! always gives top notch service, as i am glad when i get him as my advisor! More
by brandy
Verified CustomerEmployees Worked With
October 11, 2022
First event, 10/10/22. My mom brings her used 2012 Mercedes C300 that she just purchased to the dealer. The headlights needed to be looked at. There was an error code fo My mom brings her used 2012 Mercedes C300 that she just purchased to the dealer. The headlights needed to be looked at. There was an error code for the right headlight and all the headlight bulbs are loose. The car has aftermarket LED bulbs which work great but needed to be clipped and locked into place. After about half an hour the car comes back and they tell my mom everything is good. Later that evening, I checked to make sure they did the job properly because 30 mins sounded too quick. I look and they didn’t even remove the dust covers to check the light bulbs. Everything is still loose and nothing has been locked into position. The only thing holding the light bulbs in place is the fact it is squeezed against the dust cover. However, this is not a good thing. If the light bulbs move then my mom won’t be able to see while driving at night. Secondly the light bulbs get hot, if they are against the dust cover they could start a fire or cause even more damage. My mom returns with the car the next day 10/11/2022. Asks to speak with the service manager. Now she didn’t get a name but she said the person she spoke to was the service manager. She said he was wearing a suit and behind a desk. My mom explained the situation and told him the headlight bulbs needed to be clipped and locked into position. The service manager responds, “you can drive the car till the next available appointment.” For terrible service, for not listening to the customer understanding the problem and fixing the problem the first and second time, and finally for putting my mothers life in potentially life threatening danger. This dealership receives one star. Shame on you guys. More
by stevezuo12
Employees Worked With
Don’t Have A Name.
October 11, 2022
Good service. Usually accommodates loaners. Chris Iseman and Frank Armando take good care of the customer. Usually accommodates loaners. Chris Iseman and Frank Armando take good care of the customer. More
by jgm755
October 10, 2022
I was given a loaner car. My car was not seen on the day it was brought in (9:30 AM). I was never contacted to tell me that the car would not be ready on this day. When I call My car was not seen on the day it was brought in (9:30 AM). I was never contacted to tell me that the car would not be ready on this day. When I called at 4:45 PM to check on my vehicle, I was told everybody was gone for the day. I called at 10AM the next day and was told that they were swamped and it was a 50% chance of being serviced that day. I was contacted at 2:30 and told the car was ready and I had to pick up the car by 3:30. More
by ROB@GGVIDEO.COM
Employees Worked With
Steven David
October 07, 2022
My experience with everyone in the service department was excellent. They were all responsive, courteous and professional. The service on my car was done in a professional and timely fashion. excellent. They were all responsive, courteous and professional. The service on my car was done in a professional and timely fashion. More
by Lsschumacher
Employees Worked With
Michael Hill
October 07, 2022
Quick service with and easy drop in and pick up. Excellent facilities and friendly people. Excellent facilities and friendly people. More
by MRAMIREZ
Employees Worked With
October 06, 2022
Frank at the service department was excellent! He had my wheel sent overnight and had me in first thing in the morning and out just as promised! Excellent service! Thanks Frank! He had my wheel sent overnight and had me in first thing in the morning and out just as promised! Excellent service! Thanks Frank! More
by ELSIEGALASSO
Employees Worked With
October 05, 2022
The service was timely, efficient and consistent with my previous experiences at the Benzel Busch dealership. previous experiences at the Benzel Busch dealership. More
by LILOIA_DONALD
October 04, 2022
Well run and clean facility. Friendly and knowledgeable staff. I was taken care of with minimal wait time. Rental car was ready and clean. We have been loyal Benzel Bush customer Friendly and knowledgeable staff. I was taken care of with minimal wait time. Rental car was ready and clean. We have been loyal Benzel Bush customers for many years and plan to continue More
by Ann G
Employees Worked With
