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Frank Armando
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247 Reviews
Dealership Experience
17 yrs, 1 mo
Industry Experience
37 yrs, 10 mos
247 Reviews
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247 Reviews of Frank Armando
June 22, 2024
This dealership is a much different experience from when my wife purchased her 1st Mercedes in 2006. This is the 1st time I ever wished I would have conducted the entire transaction online and it didn’t sto my wife purchased her 1st Mercedes in 2006. This is the 1st time I ever wished I would have conducted the entire transaction online and it didn’t stop there. The delivery was something I would put on par with a Nissan dealership and when the car was bought back in the next day for the air conditioning not working it was immediately returned to me stating they could not find anything wrong with it. I have always marveled about how the Mercedes experience was the best in the game this dealership misses the mark by a long shot. I think the post covid car dealership attitude has sunken into their DNA because I remember how I was treated anytime my wife or I have purchased any of our other Mercedes Benz’s and the service doesn’t seem to be any better with them returning the car to me un-repaired with me having to take time out of my life again to bring it back and wait 2 weeks for them to finally repair it. What did they actually check during the 120 point CPO process that the sales rep said was almost $5,000 and what justified not having any room to negotiate the price. More
by CE
Verified CustomerOther Employees Tagged: Joseph Simsek
May 17, 2024
The assistance by staff convinced us to purchase our leased vehicle from Benzel-Busch rather than Mercedes of Fairfield Ct. It didn't matter if the bottom line cost was more at Benzel-Busch. leased vehicle from Benzel-Busch rather than Mercedes of Fairfield Ct. It didn't matter if the bottom line cost was more at Benzel-Busch. More
by art.elmers
Other Employees Tagged: Elizabeth Steinhauer
May 13, 2024
Michael Vinci was the most pleasant and knowledgeable salesperson I have ever dealt with. I have purchased over fourteen new vehicles, and this was my best experience. He is a credit to Benzel Busch and salesperson I have ever dealt with. I have purchased over fourteen new vehicles, and this was my best experience. He is a credit to Benzel Busch and Mercedes as a whole. More
by maxie208
Other Employees Tagged: Michael Hill, Stacy Fowler, Michael Vinci, Reputation Management
May 09, 2024
Dealership is very professional in the way they treat clients. Frank Armando is top shelf Service Department representative who always is willing to help the clients solve their maintenance concerns . Ji clients. Frank Armando is top shelf Service Department representative who always is willing to help the clients solve their maintenance concerns . Jim Wolfe More
by MrJW531
Other Employees Tagged: Douglas Ryan
August 02, 2023
Great experience also have total admiration also for my service advisor Frank Armando Been buying cars there for over 30 years service advisor Frank Armando Been buying cars there for over 30 years More
by Edwgol
Other Employees Tagged: Pasquale (Lino) Cascardi, Joseph Herman
June 30, 2023
Top-notch service. The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exception The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exceptional. More
by Andrew
Other Employees Tagged: Sossio Sole, Chris Huling, Christopher Iseman, David Nieves, Craig Fusco , Mona Elmiligi
June 26, 2023
I waited in the lounge for 30 min after my appointment time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the fro time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the front-desk receptionist gave me the receipt to sign, and I did not get a service professional to explain what I was paying for. More
by B.YAO
Other Employees Tagged: Sossio Sole, Chris Huling, Christopher Iseman, David Nieves , Mona Elmiligi, no one sat me down to go over the service. that's I don't know who to choose from the chart above
June 22, 2023
The focus for the dealership is the customer experience. That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris the service advisor is always helpful and willing to go the extra mile. Added benefit is being able to look at the showroom floor and plan for your next Mercedes. More
by ALEX K
Other Employees Tagged: Sossio Sole, Chris Huling, Christopher Iseman, David Nieves , Mona Elmiligi
June 22, 2023
I travel from Colts Neck and deal with Benzel Busch because of Frank Armando. Hes a great rep and I cannot say enough good things about him. Will continue to work with your dealership on new cars because of Frank Armando. Hes a great rep and I cannot say enough good things about him. Will continue to work with your dealership on new cars and service! More
by BRIAN@MAJORINSGROUP.COM
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