Berge Toyota

This is without question the most morally reprehensible business I've ever dealt with in my entire life. We bought a car here, drove it off the lot and everything. TWO MONTHS LATER they billed us an extra business I've ever dealt with in my entire life. We bought a car here, drove it off the lot and everything. TWO MONTHS LATER they billed us an extra $1750.00 ON THE DOWN PAYMENT OF THE CAR because they are claiming the "messed up the terms." They are saying that this whole ordeal is also my fault because I didn't read the whole contract when I bought the car. That's right folks, they will VERBALLY TELL YOU LIES IN ORDER TO SELL YOU A CAR, then knife you in the back two months later. There is no chance I would have even considered buying this car if it required a downpayment $1750 dollars in excess of what they told me verbally when I bought the car. In short THESE PEOPLE ARE SCAM ARTISTS THAT WILL STOP AT NOTHING, EVEN WHAT SHOULD AMOUNT TO CONSUMER FRAUD, IN ORDER TO CLOSE A SALE. More

They were very nice to offer me a ride to their store and I thought maybe they were not as bad as the comments here. However, I was totally wrong and the experience couldn't be worse. Maybe because I look I thought maybe they were not as bad as the comments here. However, I was totally wrong and the experience couldn't be worse. Maybe because I look young, ever since we met, with Kenny, the sales who also drove me there, was asking me in every aspect about financing, as if I am just a bag of cash and he just hoped I am a full bag rather than an empty one. When talking about the price, not with Kenny, but Jason, he gave me the price pasted on the shield of the car and said a lot bunch of how the price is very fixed. The price is an OK price, but not the best, and is a little more than I want to spend. Then I asked him if the price can be lowered and how much is the interest rate he uses to calculate. He said another bunch of how this car price is not easy to change, the certificate, the warranty, blabla. Then I told him I would keep this car in mind and see what other dealers have for me. I would take whichever is the best deal for me. From here, Jason seemed upset, he asked me if I can make a deal today if he took 1000 down. I told him I will keep this car and your best price in mind, and if no other cars are better from the dealer I will visit in this week, I will come back and take this car. Then Jason totally became outrageous and went back to another room. I asked Kenny if he would drive me back home. He said 'we drive you here to buy our cars, if you don't buy, we will not waste time and gas on you. you have to call a cab'(not the exact words, but the meaning). Fortunately this is not the first Toyota dealer I met, otherwise I will probably stop seeing Toyota cars. More

William was very friendly and cooperative as he took us on a test drive. However, when he took us inside to talk numbers, that's when the trouble began. Instead of explaining the available financing intere on a test drive. However, when he took us inside to talk numbers, that's when the trouble began. Instead of explaining the available financing interest rates and possible options, which is what I thought we were going to do, he sat us down and then disappeared. After several minutes, during which we were never told why we were waiting, we were finally introduced to Kirby Pena, who began the "negotiations" by telling my wife that she had pretty eyes. After a few minutes it was clear that we weren't going to learn about available rates, but Kirby was going to try to sell us that car, even though the monthly payment was clearly going to be more than we were willing to spend. The only reason I sat through the pressure sales session was to finally learn what interest rate might be offered. I asked if financing was available for more than 60 months in order to lower the monthly payment, but he said that only about 6 months might be added. Two offers were shown to us: one at the sticker price but at a fairly high interest rate for financing, even though no information had been taken about our creditworthiness, and a second offer at an even higher amount, but with an extended warranty that allowed them to offer "new car" financing at much lower rates. As we made an effort to leave, Kirby insisted on talking to the nameless Finance Manager one more time. We waited several minutes again, and then Kirby came back with a 72 month offer that was still more than our desired target payment. When only a few minutes before, Kirby had said that a longer term wasn't really available, suddenly he had a deal with a year longer term. It has been a long time since I bought a car, and I was hoping that these tactics were no longer being used. But at Riverview Toyota, the high-pressure tactics are still alive and well: making the customer wait, disappearing for long periods to consult with someone behind the scenes who has the "real" numbers, saving the best deal for last, trying to upsell us, etc. The phony compliment, which was tantamount to hitting on my wife, only made the whole experience more disagreeable. It was clear that we couldn't afford the car we had test driven. If William or Kirby had suggested an alternative car from the lot or offered to notify us if a similar but less expensive vehicle became available, the whole experience would have been different. Instead, all they did was try to sell a car to meet their quota, and try to talk us into spending more than we had planned. More

We went in to buy a new Toyota today, with $10k plus a trade and excellent credit. After the usual waiting and talking, their best deal was $399 over the MSRP sticker price. Over. It told us everything trade and excellent credit. After the usual waiting and talking, their best deal was $399 over the MSRP sticker price. Over. It told us everything we needed to know, so we packed up to leave. The manager came out, told us it was Toyota's price for the car, then insulted us on the way out. I'll be making my future deal through the internet to avoid such a waste of time. Does anyone really fall for this? More

got a great price..then Financial Mgr. claimed: 1. the extra cost service contract was a good deal because my new car, RAV, requires synthetic oil. 2. the extended warranty was advisable because the Toyo extra cost service contract was a good deal because my new car, RAV, requires synthetic oil. 2. the extended warranty was advisable because the Toyota 3yr/36K basic warranty excludes gaskets and seals in AZ. 3. the optional security system includes an engine immobilizer. You need to know 1 and 2 are false...Toyota does not require synthetic oil..the cheaper, 'dino' oil does fine and according to two other dealerships, the 3 yr/36 basic warranty DOES cover seals and gaskets..they are NOT cosidered normal wear and tear items. Regarding 3, the 09 RAV has an engine immobilizer as standard equipment. Riverview's response to the Attorney General's complaint I followed was that they believed I "simply misunderstood the representation of these products". I am a former state investigator and I think I misunderstood nothing of what was claimed to entice me to spend more money. In addition, my spouse was present and witnessed the claims of the Financial Mgr. ( I purchased none of the options described). I suggest you consider taping convo's which may occur in similar circumstances ...and if bogus claims or statements are made, report it to your local AG office. More