Berge Volkswagen

I bought a new Volkswagen from Berge and it was a great experience. Our salesman, Reuben, let us test drive a billion cars. And he was no pressure whatsoever. When we came back the next weekend to actuall experience. Our salesman, Reuben, let us test drive a billion cars. And he was no pressure whatsoever. When we came back the next weekend to actually buy the car, we were totally treated with respect. The negotiation process took a little while, but they ultimately agreed to what we wanted. And the process of waiting for and signing the paperwork took way less time than I have ever experienced at a car dealership. There was no shifty pressure to buy "clear coat" or anything like that. And Reuben spent forever showing us everything about the car. It was altogether a delightful experience. More

Horrible experience. They tell you over the phone everything to get you there. Now that I've checked around with references I've learned this is the by far the WORST dealership in the county everything to get you there. Now that I've checked around with references I've learned this is the by far the WORST dealership in the county More

Lisa was very personable and willing to work with our needs. She called me right away after my online quote request. Overall it was a good experience. She even found the car I wanted! needs. She called me right away after my online quote request. Overall it was a good experience. She even found the car I wanted! More

This dealership is one of the worst that a have seen in my 35years life time!! They sold me a car with scratches all around it. Told me it was warrantied bumper to bumper! I don't really know how my 35years life time!! They sold me a car with scratches all around it. Told me it was warrantied bumper to bumper! I don't really know how they hide the scratches that i could not see thought. but i find out 2days after i bought the car. Don't buy car from them. I know dealers are bad, but those guys are the worst. They are like blood suckers!! More

They have talented members who can locate and fix problems that elude others. Twice I have brought my car to Berge VW after unsatisfactory work. First time it was done by San Tan and second by an a problems that elude others. Twice I have brought my car to Berge VW after unsatisfactory work. First time it was done by San Tan and second by an auto body shop after an accident. I will stick with these guys in the future! More

For over eight years I drove the very same car, a 2001 Chevrolet Cavalier that was handed down to me on my sixteenth birthday. It was a manual and although it was nothing to look twice at on the inside, i Chevrolet Cavalier that was handed down to me on my sixteenth birthday. It was a manual and although it was nothing to look twice at on the inside, it did well on gas and it was better than having no car at all. It was a workhorse, it even made a cross country trip from Ohio all the way to Tempe, Arizona. How it managed to last as long as it did, I'm not quite sure, but it must have been so I could have the experience I had at Berge Volkswagen. Patience truly is a virtue. For financial reasons, I had to stick with the Cavalier for as long as possible and make it last until the last mile. Within the past year I was finally able to become serious about purchasing a car so I've been doing extensive research on what car I wanted for quite some time. For most of that period I had my eyes set on a completely different car, the 2013 Dodge Dart. I feel in love with the car online and was convinced right up until two days ago that this was the car for me. However, that deal fell apart when it came time to search the dealerships. I went into two different Dodge Dealerships and the first experience was similar to shoving a pencil in your face and the second experience wasn't far behind. The staff was unmotivated, refused to take me seriously (probably because I am A: Young and B: A first time buyer.) The last salesman I spoke to didn't even have a business card to hand me after the test drive...at this point I was reaching for any lipstick to slap on this pig because I wanted so badly to love that car and love that dealership, but I was running out of benefits in the sea of doubts. Fast forward a couple weeks (still no call back from either Dodge Dealership). I was officially able to pull the trigger on a car and I finally wanted to go to a dealership and get something done, preferably that day. I called the Dodge Dealership only to find out that the card-less business salesman was not there, so I was forced to explain what I wanted to someone who, instead of sounding professional, sounded like he should be ripping my ticket stub at the cinema and telling me which screen my movie was playing on. Eventually he was able to explain that they not only did not have the car I wanted (six-speed manual, sound system) but that I was also unable to order anything without knowing what I was actually paying a month due to the 2014 models arriving soon. This was actually understandable, so I decided to fish for another benefit in the doubt and drive out there anyways and see if I could find anything close to what I wanted myself, since these people couldn't find their right shoe if it was on their foot. On the way to purgatory, I mean the Dodge Dealership, my dad called me and casually mentioned something about Volkswagen and how they had their "Sign Then Drive" event going on and it would be worth at least checking out for a test drive, I took the bait. I figured since all of the car dealerships are all next to each other like their own weird little versions of suburbs it wouldn't be that big of a deal to stop in. Dodge was suppose to be first on my stop but the VW Dealership just happened to physically be closer and since I didn't know when they closed and I knew I had a couple hours to spare with Dodge, I'd check them out. My expectations were at about the level of a first date, which means I was already figuring out how to awkwardly say goodbye before I even walked in. Take a test drive, talk some numbers and walk out in twenty minutes, thirty max. No big deal...I ended up staying for two hours after the dealership closed. This experience started when I got out of my old car. No one harassed me. No silent alarm went off, alerting the nearby salesmen fresh new bait has flown into their web...no vultures in sight. I was able to blink more than twice before I took my first step and I was actually able to look at a few cars until I decided I was ready to walk into the show room and ask someone for help. I'm a big boy, I can find help when I need it. I don't need someone to remind me how to breathe. I was greeted by two lovely sisters who worked at the "receptionist" desk. They...wait for it...actually had conversational skills! They were enjoyable to speak with while they were getting someone to help me take a test drive. A few minutes later, a young gentlemen by the name of Christian greeted me and started showing me a couple of cars. Right off the bat I told him don't bother showing me an automatic, I will walk out right now if you try to sell me on that. I think they drive horribly and they never hit the right gears (I'm a manual snob, no shame about it) he understood this right away and we never revisited that conversation, which was a great relief. I then told him I've always wanted an audio system in my car and that was as important to me as the doors were. From there we searched the entire lot specifically for what I wanted. And this is where they set themselves apart, instead of trying to sell me down to a car he thought I could "afford" he first and foremost found the car that was right for me and the car I wanted, with what I wanted. His primary concern was making sure I had the car I wanted, from there we would work on the price (which he knew was firm for me and was aware of what I was going to pay). At the time I wasn't sure if this was salesmen "xx" or not, but I played along and it turned out to be true in the end. After test driving the VW Jetta SE with Convenience package, I was sold. As far as the car goes, incredibly smooth shifting, just enough horses under the hood (174, if I was concerned about this I would be getting a Camaro, not a Jetta.) Grips curves and corners extremely well and is just overall an incredible driving experience. After some talking with Christian and the "finance guy, Dave" the offer in the commercials appeared to good to be true. The "catch" finally reared it's ugly head and it seemed as if the car I was looking at wouldn't come in anywhere near the monthly payment I was comfortable paying. I was okay with this, I'm smart enough to know that the sticker price is not what you're going to pay, the least of which is the fact that no offer includes the tax, title, license etc...I was of course bummed out about this development, but I had a price point to stick to, the fact that I loved the car was rather irrelevant because I wasn't going to get myself into a loan I wasn't comfortable with and I wasn't going to base a decision off of emotion, there's no point in having a new car if I'm stressing out over the payments every month, that completely takes away all of the joy. At this point I thought our visit was through and I was okay with that, after all I was still ready to pull the trigger on the Dart. It offered more features for a smaller price and it was my original objective. Instead of trying to twist my arm and get me to come down in standard of what I wanted, like God forbid trying to sell me on a Beetle or something atrocious like that they understood where I was at in my price and genuinely started to work with me on the price (a term far too many shady salesmen slimly use). Dave asked me if I liked the car I just got in, I said yes of course I do, but that's irrelevant because it's a hundred dollars more than what I was going to pay. No hurt feelings here, I understood and I don't expect them to give me a car, this is America, they are a business and they have every right to make a profit. He told me (and this was an hour and a half after close, by the way) hang tight, we'll figure something out. My Cavalier has been through a lot...and you can very obviously see that when you look at it. I was asking for a certain amount for the trade-in and I knew it was more than it was worth, but I wasn't going to budge on it. If they wanted a sale, they had to take this off of my hand. And they did. He came back with four options, each with a different amount of cash down and with the amount I wanted for my trade-in. Car dealerships are flexible, you just have to be patient and find a place that has good human beings working there. Berge VW was that place. They found me a car I wanted, a car I needed and not once did I ever feel like they were doing anything sneaky behind my back. The price was honest, out in the open for everyone to see and it was final. It included what I was actually going to pay and no hidden fee's or tricks when I finally signed the papers. They met me where I was comfortable, agreed on a price verbally and on paper and I came back the very next morning and purchased my very first car. Buying your first new car can be very stressful. Most people take advantage of this fact and make you feel uncomfortable and uneasy about the entire decision and you just end up regretting the payment a few months later. This won't be the case with my VW Jetta SE. Not only do I enjoy the car (I've spent most of the past day and a half in the car, I'm surprised I'm not typing this review in there right now), but I truly enjoyed the entire experience at Berge. From the moment I walked in to the moment I drove the car off the lot. It took a total of over seven hours over two days to get the deal done, but I never felt like I was in xxxx. I loved the entire experience, it was genuine. You can't fake genuine, no matter what. They treated me with respect, understood my reservations about buying my first car and didn't talk down to me. Frankly, they didn't screw me over, and in the world of car dealerships, that's really the most you can ask for. If they treat you well along the way like Berge did, well that's just a xxxx good bonus I'm extremely grateful for. Visit this dealership. Even if you aren't looking for a VW, not only do I think you'll find their cars impressive, but you'll be so impressed by their treatment of their customers that even if you really, really want another car (like I did) you'll be won over by this staff. I wouldn't be pressed to say that I will drive back to this dealership to purchase two or three more cars from them in my lifetime. They earned that loyalty when they treated me like a human instead of a credit card. A tip of the hat to the Berge Dealership, and specifically Christian. You gave me an incredible first car buying experience. I enjoyed every minute of it and I love my car. I will recommend Volkswagen and your dealership to all of my friends and family. More

We live in Tulsa, but were in Chandler at the time and needed service to our Routan. I only wish this was our home dealership! The service and professionalism are extraordinary and saved my opion of VW. T needed service to our Routan. I only wish this was our home dealership! The service and professionalism are extraordinary and saved my opion of VW. The Tulsa dealership is an embarrassment to the brand, but the Chandler location saved the day. It is an impressive place. More

Thank you Denny was a great assistance with helping me find a 2012 Volkswagen Bug! He did not pressure me and was very knowledgeable as well as friendly and honest. He gave great advice! me find a 2012 Volkswagen Bug! He did not pressure me and was very knowledgeable as well as friendly and honest. He gave great advice! More

I was in and out in about five minutes. They had the rental car ready to go and even wished me luck on my upcoming interview! rental car ready to go and even wished me luck on my upcoming interview! More

We had been negotiating with several dealers looking for a very specific car at a very specific price. We had all but given up, when the internet salesman Pete found our car even though it wasn't even inve a very specific car at a very specific price. We had all but given up, when the internet salesman Pete found our car even though it wasn't even inventoried into their system yet. He ran through their oversized lot on a hot day and was able to find the exact car we were looking for. The general manager approved the sale at a terrific price. By the time I got to the dealership, the paperwork was completed and I just had to pick up my new car. Berge was a pleasant experience and we didn't feel like we were being haggled or harassed. Which we could not say the same for some other dealerships in town. More