Got to say that I’m not a fan of this dealership. I know nothing about their sales department, but service isn’t cool. Let me give you some background. Took my GTI in for a new Alternator, took over a week to Diagnose and then kept getting pushed back on repair time. Once they finally took care of the problem, they ordered the wrong part and it took close to a further week to get the parts to fix it. I forgave this and didn’t complain because I’m a reasonable dude. A few weeks later I took my 2015 golf in because I was having a problem with my gas tank. Essentially the tank wasn’t accepting gasoline and shutting the pump off during fueling to the point I couldn’t get ANY fuel in the tank. While researching this I took off the wheel well to take a look at the fuel filling system trying to find the issue..... fast forward I discovered a recall. Now the recall number is Safety Recall Code: 20Y6. The symptoms of which are an Inability to fully pump gas into the tank (my main issue) and a smell of fuel coming from the car (also noted). I could not drive the car to the dealership though because there wasn’t enough gas in it to get there and I could not put any gas in the car. So, I asked if they would cover the tow to the dealership to fix the recall and was assured that they could most likely get that approved by VW. I towed it in and they did the recall repairs. However, this didn’t fully fix the problem, afterwards I had the same Symptoms however less severe. I honestly find it very hard to believe that I had two identical problems at the same time and told Bel (My service advisor) the same thing. He agreed and Submitted a request to have corporate VW cover the cost of the repair, close to 2500$.... a further 2 weeks passed before I was informed that, even though everyone I’ve talked to at the dealership has agreed with me that these issues were caused by the recall that VW declined the payment and I should reach out to corporate. I did. What I was informed about by VW is that they declined the request because the service manager said it was NOT related. The exact opposite of what they have been telling up to that point.... now keep in mind they have had my car for weeks at this point and I’ve been very understanding. I decided that I couldn’t justify paying VW to fix this issue and I could handle the repair elsewhere for cheaper. Now when I went to pick it up, I called the service manager out because VW corporate told me that the only reason they denied the claim was because the service manager said it was unrelated, while in the dealership he claimed he did not say this so some SOMEONE IS LYING and I’m not sure who. However every symptom I have is covered under this recall and neither VW or this dealership will take care of it and everyone who I have talked to, at least to my face has agreed. Furthermore, one thing the service advisors didn’t inform me of is VW redesigned the entire fuel tank system for this car…. If you didn’t need a further recall why redesign they system? Everything points to the fact that this recall for the suction pump caused a backup in my fuel system leading to damage on other components. An assessment backed up by both my service advisor and his manager however no one will cover the repair and either they are lying to me either about their agreement to my assessment or corporate VW is lying to me about what they have said about it. Aaaaaaaand… to add insult to injury, when I was trying to figure this out myself, I removed the wheel well cover by the gas tank. I informed the service advisor that I had done so and that I decided not to reinstall it prior to them doing the repair as it needed to come off anyway, and that I had left it in the trunk with its hardware for them to put back on after the repair. After weeks of them having my car I got it back with the wheel well still in the trunk, and that tow they could cover, yeah I had to pay for that as well. I’ve owned 20 VWs over the years and have been to many dealerships. I wont return to this one.