Berge Volkswagen

No hassle/ Integrity of salesman ship/ fun and friendly Informed Bob the salesman my financial situation. He said he would be able to help me and he delivered. The atmosphere of the dealership was inviting Informed Bob the salesman my financial situation. He said he would be able to help me and he delivered. The atmosphere of the dealership was inviting and, all salesrepersentive were family and professional.. More

Amazing experience! We are a VW family and Issac and sunshine made buying my daughter’s first car an great experience. They treated us with respect and made a great deal. We are a VW family and Issac and sunshine made buying my daughter’s first car an great experience. They treated us with respect and made a great deal. No wasting time or energy on haggling. They taught her all about her car and made it a day to remember. More

FANTASTIC DEALERSHIP HANDS DOWN!!! Everyone here is Amazing!!! Super friendly staff, great car selection! The prices are great, beat the other quotes. Earl was OUTSTANDING and made the Everyone here is Amazing!!! Super friendly staff, great car selection! The prices are great, beat the other quotes. Earl was OUTSTANDING and made the paperwork a breeze. I owe everything to Luis Torres just an overall AMAZING PERSON!! He went out of his way for me! He made my car experience so EASY, Straightforward and FUN!! THANKS SO MUCH, BERGE TEAM! More

Excellent service buying Peter Vallejo is a wonderful seller he fights for very good deals for costumers in glad that he help me to get an excellent deal !!! Peter Vallejo is a wonderful seller he fights for very good deals for costumers in glad that he help me to get an excellent deal !!! More

Excellent experience at the service department. Warm, friendly and honest. I scheduled an oil/filter change recently at their service department and asked them to do a tire rotation too when I dropp Warm, friendly and honest. I scheduled an oil/filter change recently at their service department and asked them to do a tire rotation too when I dropped off the car. The service manager called me later to let me know that the tires were fine and tire rotation was not required. I was pleasantly surprised by this kind of honesty and the fact that I ended up saving some money. Many customers complain about the quality of service they receive at dealerships, however, Bob and his team have always been good. More

Buyer Be Ware Improper and/ or fraudulent preparation of sales documents and contract. I uncovered the problem and the finance person corrected the documents after Improper and/ or fraudulent preparation of sales documents and contract. I uncovered the problem and the finance person corrected the documents after I pointed out the questionable items to him. Expressed my concern to the General Manager. and Customer Relations Manager in writing, but no response from management on how or my why this happened. More

Thieves I wish there was an option for negative stars. Absolute thieves, they took over 30 days and $14,000 to repair my vehicle. When I received it back afte I wish there was an option for negative stars. Absolute thieves, they took over 30 days and $14,000 to repair my vehicle. When I received it back after being told it would be 3 days to fix and then daily being told that it would be "tomorrow" I found that they hadn't even done half of the repair work and my car was returned not sound for driving. I took it to a totally different shop to complete the work and insure that it would be safe for me to drive. My vehicle is a 2016 VW so more or less brand new as I am the original owner. I was in an accident and chose this location as it was closest in towing range. I have never had issues as a VW owner at the Penske group in North Scottsdale or Lunde Peoria VW so you can only imagine how stunned I was at this behavior and overall lack of customer service. I escalated the situation to the Service Manager and he was argumentative and defended his Service Writers blatant lies. Initially had they told me how long this repair would take things would not have been a problem. When I got the car back finally and found all of the work that was not done or half done it became something else entirely. They did not follow through on promises to rectify the situation and put my life in danger allowing me to drive a vehicle that is unsafe. I would not recommend this service department to my worst enemy. More

Berge VW has earned my trust My service advisor, Bob Herbold, out does himself each time I bring my car in for service. He and the entire service team understand that if you treat My service advisor, Bob Herbold, out does himself each time I bring my car in for service. He and the entire service team understand that if you treat your customers with respect and help them understand the extent of the repairs then they will earn their trust. I am confident that the service team will identify the problem and fix it properly the first time. Just as important, they will tell me what isn't necessary. Recently, a check engine light brought me in for service. I suspected a recent accident was in some way connected to what was ultimately identified as the problem. Bob reached out to the body shop that repaired the vehicle and confirmed that the defective part was indeed included in the repairs. Parts and labor were covered under warranty! It's all about trust. More

Smoothest car purchase I have ever dealt with! Recently leased a new Jetta through Dan, and had a great experience. He made the process as smooth as I have ever dealt with, and gave me a very good Recently leased a new Jetta through Dan, and had a great experience. He made the process as smooth as I have ever dealt with, and gave me a very good deal without any haggling. We only spoke over the phone as I live some distance from the dealership, and he had everything ready to go when I arrived. More

We will be back. We just had a great experience at Berge. We had a dead battery, it was late in the afternoon in August, and it was hot. The service consultant, Bob H. We just had a great experience at Berge. We had a dead battery, it was late in the afternoon in August, and it was hot. The service consultant, Bob H. got us in and had the battery replaced in minutes. It was customer service at its best. More