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Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
672 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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672 Reviews of Berger Chevrolet, Inc - Service Center
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June 25, 2018
Sales = good. Service = poor. Charged my $455 to attempt to "diagnose" the problem. Could not find what the problem was, but charged me anyway. Took it to another dealer + they ha Charged my $455 to attempt to "diagnose" the problem. Could not find what the problem was, but charged me anyway. Took it to another dealer + they had it fixed in 25 minutes, Body Control Module (easily diagnosed w/ proper training & equipment.) Berger is a large dealership + we buy a lot of trucks from them. Very pleased with the sales staff, but for service, you're better off with a Fox dealer. More
by CARLMAST1
Verified CustomerEmployees Worked With
Adam Havens
June 24, 2018
quick service, friendly personnel In and out quickly, questions answered, friendly personnel. Very satisfied with your service. Happy with my car so far. will be in touch if I have In and out quickly, questions answered, friendly personnel. Very satisfied with your service. Happy with my car so far. will be in touch if I have any problems. More
by TOMBEV318
Employees Worked With
Other Employees :
sorry don't remember any other names
June 23, 2018
No interaction Had no interaction with service other than dropping my vehicle off to be detailed by a misleading deal. I wouldn’t buy a car from this store place aga Had no interaction with service other than dropping my vehicle off to be detailed by a misleading deal. I wouldn’t buy a car from this store place again More
by KYA_TANAE
Employees Worked With
June 22, 2018
Overheating My car started overheating so I took it directly to the service center, they couldn't get it in that day, but told me to leave it there overnight. Al My car started overheating so I took it directly to the service center, they couldn't get it in that day, but told me to leave it there overnight. Al called me later the next day and told me it was all ready to go, and the best part about it was that everything was FREE under my warranty!!!! That made my day, what a blessing!!! More
by MISSMANN2002
June 22, 2018
Great experience, I have breathalyzer in my car . I dropped my car off, and was taken care of , plus dropped to work and picked up . Great !! experience, I have breathalyzer in my car . I dropped my car off, and was taken care of , plus dropped to work and picked up . Great !! More
by RG0766
Employees Worked With
Darin Baas
June 22, 2018
Air Conditioning issue Had to get my AC fixed. Dropped car off at 7 picked up at 3. Rental car was great. Smooth transaction. Would come back to Berger Chevrolet in the futu Had to get my AC fixed. Dropped car off at 7 picked up at 3. Rental car was great. Smooth transaction. Would come back to Berger Chevrolet in the future. More
by BANKSJON33
Employees Worked With
June 21, 2018
Dustin did a great job I asked that the take special care with the car and the wheels Dustin listen to my concerns and took special care and time with me and the care - he d I asked that the take special care with the car and the wheels Dustin listen to my concerns and took special care and time with me and the care - he did a great job More
by SUEBUDDE
Employees Worked With
Dustin McPherson
June 21, 2018
Will never buy another car there again Bought my first new car 3 years ago from Berger, the financing lady pushed a warranty on me that I did not really want. The “ultimate” plan did not Bought my first new car 3 years ago from Berger, the financing lady pushed a warranty on me that I did not really want. The “ultimate” plan did not cover a lense that broke off the side amber light that is on the side of the headlight. Berger wanted 447 dollars to replace the hole headlight assembly. I paid a 2000 dollars have never made 1 claim, and the one thing that broke on the vehicle will cost me even more out of pocket. More
by CHADHARMERPTBJ
Employees Worked With
Darin Baas
June 21, 2018
Awesome Totally professional services, very quick resolve issues what a happy crews!!! Definitely recommend to all my friends and family for Berger royal trea Totally professional services, very quick resolve issues what a happy crews!!! Definitely recommend to all my friends and family for Berger royal treatment, looking forward to see you guys again. More
by PHAM_TOM
June 20, 2018
Very good service Everyone was very helpful and they helped me get a ride home and was calling to see if I needed a ride back to the dealer Everyone was very helpful and they helped me get a ride home and was calling to see if I needed a ride back to the dealer More
by DSHENDERSON50
Employees Worked With
Adam Havens
