We called ahead of time with our criteria/options for a vehicle, and were reassured they had one available. We made the 2 hour trip, and were warmly greeted by Laura. The honesty and respect with how we were treated was wonderful. The price on the vehicle was negotiated to our satisfaction. Laura was very competent with all the paperwork, and explained everything so that we could understand it. She even went the extra mile in setting up Sync and explained how to use it. We were very pleased with our experience and will definitely return to consider future purchases!