Bergey's VW of Wilkes-Barre

Very good experience SERVICE was completed as promised. Staff was friendly and courteous. I was nervous when Kia moved to this location since I was comfortable with th SERVICE was completed as promised. Staff was friendly and courteous. I was nervous when Kia moved to this location since I was comfortable with the service and sales employees at the Pierce Street location but I .I.am... comfortable with service.here now. I have not had any interaction with sales at this point. More

Great sales people,great service Saw an A4 online that I was interested in, Spoke with Mark, in Sales and worked out a deal. Transaction was smooth and flawless and Mark was phenomen Saw an A4 online that I was interested in, Spoke with Mark, in Sales and worked out a deal. Transaction was smooth and flawless and Mark was phenomenal throughout. This is the 4th Audi we've purchased from WVM and will continue to do business with them, Great people to deal with. More

Back up camera I was very pleased with the outcome and quick repair you have done. I was alittle shocked when you called and told me there was a fee of over $100 jus I was very pleased with the outcome and quick repair you have done. I was alittle shocked when you called and told me there was a fee of over $100 just to look at the car but then relieved when it went towards my bill. I was thankful they used the coupon you emailed me. Thank you for fixing my car quick. More

Renzo in sales I drove over an hour to see a car I found online. The car was problably one of the least expensive used cars they had on their lot. Renzo treated me w I drove over an hour to see a car I found online. The car was problably one of the least expensive used cars they had on their lot. Renzo treated me with total respect from start to finish. There were a few minor issues with the car that I only found after getting it home. Renzo and the team in service were fantastic and worked to fix all issues, they even valet a loaner car to my house while repairs were being made. I would highly recommend this whole dealership except a little attitude from Lisa in valet. More

Great Experience. The service advisor, Rick Edwards, was excellent, courteous, knowledgeable and personable. I was able to make an appointment promptly and at my conv The service advisor, Rick Edwards, was excellent, courteous, knowledgeable and personable. I was able to make an appointment promptly and at my convenience. Recall service was performed along with some other service requests on my part. All were done to my satisfaction and my wait was not unreasonable at all. More

Was fast and customer service was exceptional I used to work on vehicles my self. Gary handle my situation with professional care. If every have another problem I wouldn’t mind taking back them I used to work on vehicles my self. Gary handle my situation with professional care. If every have another problem I wouldn’t mind taking back them More

Honest and trustworthy! Tom is great in service, always calls you back. The diagnostics were spot on and the parts were available so they serviced the car that day. I did not Tom is great in service, always calls you back. The diagnostics were spot on and the parts were available so they serviced the car that day. I did not have to return the following week. They always provide me with shuttle service to my place of employment. Thank you so much! More

2019 Kia When I went to purchase my new vehicle, I wasn't quite sure what I was looking for except that I needed something with 4 doors and a moonroof. From th When I went to purchase my new vehicle, I wasn't quite sure what I was looking for except that I needed something with 4 doors and a moonroof. From the moment I arrived at the dealership, Joe Berretta and his brother, Angelo, were helpful and informative. Joe really knew his stuff when it came to specs/warranty on my vehicle and his Angelo was the finance wiz. They made a big decision much easier. I would highly recommend Kia for their quality vehicle, warranty and price! I'd also highly recommend Wyoming Valley Kia for the experience and service. More

Service Great- Management lousy The service team was excellent. The management of the dealership is so bad, I had to come back for a routine inspection. They didn’t have inspection The service team was excellent. The management of the dealership is so bad, I had to come back for a routine inspection. They didn’t have inspection stickers for over a week. I have purchased 7 vehicles through the years, always paid upfront, they made me pay in advance for parts and the inspection. The price for a plastic tail light is over $700 and the labor to install it over $400! Outrageous!! More

Excellent Charles McFadden, Renzo Soldaini, and Michael McFaffen treated me wonderfully as it pertained to showing me the car, selling me the car and showing ho Charles McFadden, Renzo Soldaini, and Michael McFaffen treated me wonderfully as it pertained to showing me the car, selling me the car and showing how to use all the gadgets in the car More