Bergey's VW of Wilkes-Barre - Service Center

Great Volkswagen service experience. Rick kept me updated on how things were progressing. Thanks to Rich Bitto for working on my car. Rick kept me updated on how things were progressing. Thanks to Rich Bitto for working on my car. More

Service department was great to deal with for a recall. And love the drive in service they started to have since remodeling. And love the drive in service they started to have since remodeling. More

Service was great and the people working ar Burgey Kia were very friendly and addressed the problem and were sure to take care of the problem to the satisfaction of the customer. were very friendly and addressed the problem and were sure to take care of the problem to the satisfaction of the customer. More

I'm absolutely disgusted by this dealership. I've leased and purchased a total of 3 cars from this dealership over the years while it was Wyoming Valley Motors. Never had an issue until now wi I've leased and purchased a total of 3 cars from this dealership over the years while it was Wyoming Valley Motors. Never had an issue until now with Bergey’s. In March I took my car for the following services: PA State Inspection, oil change and to check an exhaust noise I’d been hearing for months (which should be covered under warranty). I dropped my vehicle off before heading out of town for a few days, letting them know to contact me anytime if anything was needed and once they figured out what was wrong with the exhaust. I received a call the following day from Gary Stavish letting me know that they did the inspection and that one set of brake pads failed inspection, and the other set would need to be replaced very soon. I told him they could replace both sets of brake pads. I asked about the exhaust issue, to which he had no answer and said he would check into it and get back to me. He called me back saying they couldn’t find anything wrong with the exhaust. I figured I could deal with that issue when I picked up the car, because there most certainly was an issue with the exhaust. Upon picking the car up, imagine my surprise when I was handed a bill for $1,209. WHAT? In addition to the oil change and inspection, I was also charged for a tire rotation (not authorized), a brake fluid flush (not authorized AND not necessary), and full sets of brakes AND rotors (not authorized – he told me the pads needed to be replaced and I authorized those). FURIOUS! I told him I had not given the OK to do the rotors as well, and he told me that they always do them together, they can’t do them separate, to which I responded that he should probably make his customers aware of this ahead of time. I WAS NOT GIVEN A QUOTE AT ALL during the telephone calls with Gary. The following day I spoke with the Service Manager, Bill. I was informed he would see what he could do and call me back. I spoke with him the next day and he asked if I would be agreeable to getting a refund on the brake fluid flush, tire rotation and the cost of one set of rotors, to which I agreed. He said it would be processed and sent to me. May 21 – Followed up with Bill via email because still no refund. Was told he would check on it. No response after that. June 2 – Followed up with Bill AGAIN via email because still no refund. Was told on June 7 he checked with accounting an “he feels they sent the check out a while ago”, but they’d place a stop payment on it and will re-issue. It’s now AUGUST 2. No email communication. No refund check. If you are looking for clear communication, a dealership that keeps their word, and one you can trust – find another. Disappointed doesn’t even begin to describe how I feel about this entire situation. More

Bergey’s Kia, Larksville, PA Trust level = negative zero! I took my Kia Sorento in to Bergey’s to resolve a factory recall of the HECU/ABS Module & Multi Fuse Kit. Along with the factory recall (Free zero! I took my Kia Sorento in to Bergey’s to resolve a factory recall of the HECU/ABS Module & Multi Fuse Kit. Along with the factory recall (Free Service) they performed a free “KIA Multi-Point Inspection”. I was provided a printout of the inspection completed and had some questions for Service Manager (Gary Stavish) after reviewing the following details. Service Advisor Section: Check Tires/ Measure Tread Depth. Inspection reported: LF= 10/32”, RF= 10/32”, LR= 11/32”, RR= 11/32” and the green “ok” box is checked. • The front Tires were installed by a 3rd party tire shop due to road hazard damage 1 week prior to the inspection. The rear tires are over 1 year old (roughly 23k miles). My question to the service manager was how are the brand-new front tiers being inspected with less tread depth than the 1-yearold rear tires? No response! • When the car was dropped off, the front right tire was displaying a warning on the instrument panel as having low tire pressure. (Instrument Panel shows a big outline of the car with the right front tire in bright amber and additional solid amber triangle with an exclamation point in it. Right above the mileage, can’t miss it when taking the in/out mileage for service!) The inspection document provided shows a check mark that all tires are set to factory recommended pressure. The warning light on the dash was still on at the time of pickup and an additional reading on my tire pressure gauge showed the RF tire to be at 24 Lbs. Psi.? My question to the service manager was how is this possible? Claimed it must have just come on and they were good when we checked! Technical Section: 22 different check boxes under “Inspect Each Service” • Of the 22 service checks available only 2 green “ok” boxes were checked off. The “Front Brake Remaining” = 9mm Lt. & 9mm Rt. - “Rear Brake Remaining” = 7mm Lt. & 7mm Rt. My question to the service manager is: How is this possible? When the tires were installed and rotated 1 week ago, the tire shop reported the front brake pads @ 3/32” (.09375mm) Lt. & 1/8” (.1250mm) Rt. The rear was reported @ 3/16” (.1875mm) & 3/32” (.09375mm) Rt. The recommendation by the tire installer was to replace all 4 rotors and brake pads ASAP. In fact, I have the new brakes and rotors in the back of the Kia right now. Gary left to check with his mechanic who completed the free inspection. He came back 2 minutes later and said the brake pads were fine however the rotors are shot and should be replaced. Brand new brake pads are typically 16/32” (10.mm to 12.mm). My own further inspection has confirmed the tire shops measurements and leaves me questioning what the dealership measured? Maintenance Interval Section: Shows Mile Service = 122K and has a check mark in the Green “ok” box. However, the “Miles to Service” indicator on the dashboard shows -45 miles, which corresponds with my scheduled oil change, which was also in the car? My question is how can the car be reported as “ok” if the cars computer is clearly stating service is required on the dashboard? Why even say you did an inspection? Not sure if this is reflective of negligence, incompetence, deceit or if it’s motivated by some sort of manufacturer kickback for claiming to perform a “free multi-point inspection” (line OP code 122539)? I was always under the assumption any free inspection was a tool to build business by identifying potential service work while keeping the customer safe and informed. I can’t imagine how many times falsifying this type of information has put someone back into an unsafe vehicle (low tire pressure & bad breaks) because they took this Dealer/OEM service center at their word. More

Professional even going through a change of ownership. We will use this service again. Thank you will use this service again. Thank you More

Problem fixed on the first try. Very accommodating. Got in for service pretty quickly. Overall, good experience. in for service pretty quickly. Overall, good experience. More

Normally they are really on top of things and great to work with they have in the past found warranties to cover work on my GTI that I didn’t even know it had! Always made me feel welcome and well treated work with they have in the past found warranties to cover work on my GTI that I didn’t even know it had! Always made me feel welcome and well treated. The last 2 service visits I’ve had with my Jetta not so much but let’s hope it gets better instead of worse I’ll continue to call them my dealer but if next time I get the same rude vibe as these past 2 I’ll be going elsewhere This past visit my car was there for what I was told a 2 min fix but the part needed to be ordered it was ordered and delivered in 2 days but my car sat 3 days after the part came b4 they installed it n called to let me know it was done 2 weeks for a power window switch is alittle insane More