Bergey's VW of Wilkes-Barre - Service Center

So as usual the service department has been great to deal with. Very courteous and efficient and Rick is always a pleasure to work with. They go over everything after my service visit and give helpful inform with. Very courteous and efficient and Rick is always a pleasure to work with. They go over everything after my service visit and give helpful information without feeling like I’m being told to do things that aren’t necessary. More

Had to get the car towed there twice, it was a warranty replacement engine it was a lot of hassle. Not as friendly and customer service oriented as they should be. They didn’t seem to know what they were d replacement engine it was a lot of hassle. Not as friendly and customer service oriented as they should be. They didn’t seem to know what they were doing with the car in the first place More

The Volkswagen service writers and especially the Volkswagen technicians are the reason I have been a Wyoming Valley Motors Volkswagen customer for the past 20 years. Volkswagen technicians are the reason I have been a Wyoming Valley Motors Volkswagen customer for the past 20 years. More

WVM has completed 90% of the work on my 2000 VW Jetta and ALWAYS done a great job (esp Justin/mechanic) The car has just under 430k miles and I still love the car! Thanks WVM for helping to keep this car r ALWAYS done a great job (esp Justin/mechanic) The car has just under 430k miles and I still love the car! Thanks WVM for helping to keep this car running like a top! I always get great service and a discounted price to boot! More

Excellent service, quality workmanship. Service department manager who worked with me is excellent. Went in to only get an appointment, immediately got my car serviced. Cost of servicing was grea department manager who worked with me is excellent. Went in to only get an appointment, immediately got my car serviced. Cost of servicing was great! More

Joe Allen always takes good care of me, explains what was done, and answers questions clearly. The 45 minute drive for service is a pain, so you know I'm happy with the dealership. done, and answers questions clearly. The 45 minute drive for service is a pain, so you know I'm happy with the dealership. More

There was no communication on what was happening with my car. Once completed, there are leftover parts on the floor of my car. I'm assuming they are needed somewhere. car. Once completed, there are leftover parts on the floor of my car. I'm assuming they are needed somewhere. More

Did unnecessary work after being told of a leak issue and where it was and how I prevented it by covering windshield, they worked on the inside roof and charged me over $300 and when I took it back because i where it was and how I prevented it by covering windshield, they worked on the inside roof and charged me over $300 and when I took it back because it leaked, THEY LIED and said they did not do anything just observed, when in fact they replaced a grommet where I said it was leaking from. I am 78 on SS and used my savings and credit card to pay $2300. bill $300 which should have been refunded NOT LIED TO ME! SHAME! More

repair was excellent, tho more expensive than expected. Service manager was pleasant, efficient, and accommodating. Car was detailed beautifully, show room shine, following service! Nice Service manager was pleasant, efficient, and accommodating. Car was detailed beautifully, show room shine, following service! Nice More

All of my experiences here have been good so far (ranging from my initial purchase to service). I would recommend them and have! Thank you from my initial purchase to service). I would recommend them and have! Thank you More