Bergey's VW of Wilkes-Barre - Service Center

Excellent Employees were pleasant, patient, and thorough. All around 5 stars from the optional coffee and water to the actual customer service (including the sh Employees were pleasant, patient, and thorough. All around 5 stars from the optional coffee and water to the actual customer service (including the shuttle rides). More

Service and customer care I needed to have a minor problem checked on my car so that I would have no worries about safe driving. My service manager was totally understanding an I needed to have a minor problem checked on my car so that I would have no worries about safe driving. My service manager was totally understanding and promptly attended to my concerns. More

everything was great as always i am not familiar with all the employees names ,but everyone i came in contact with were very friendly and asked if i had any question. ,just great pe i am not familiar with all the employees names ,but everyone i came in contact with were very friendly and asked if i had any question. ,just great people More

We had the oil changed, tire rotated. great service as in the title, we had an oil change, tire rotated. we were able to drop our car off the night before which is a big help to us. awesone service. th as in the title, we had an oil change, tire rotated. we were able to drop our car off the night before which is a big help to us. awesone service. thanks again.. More

35,000 mi service Very efficient and cordial service with Gary. Appointment scheduled and completed the next day. Offered pricing for needed future work. I wil Very efficient and cordial service with Gary. Appointment scheduled and completed the next day. Offered pricing for needed future work. I will return for the future tire and break work More

Very friendly customer service! I can't remember who I dealt with but all employees were professional, friendly and easy to deal with. I was taken in early and health with promptly. I can't remember who I dealt with but all employees were professional, friendly and easy to deal with. I was taken in early and health with promptly. More

Great customer service Always a pleasure dealing with Gary and team at the service center. Very friendly and quick service, appreciate the shuttle service as well for extra Always a pleasure dealing with Gary and team at the service center. Very friendly and quick service, appreciate the shuttle service as well for extra convenience. More

Terrible Put a used motor in my car from a junk yard they know nothing about it and it’s been back twice in a week I’m without a car for who knows how long I h Put a used motor in my car from a junk yard they know nothing about it and it’s been back twice in a week I’m without a car for who knows how long I have to rent one now also they had my car 2 months inspection ran out while they had it I was pulled over by State Trooper and give a fine it’s just a nightmare More

Terrible service and management I recently moved to state college and went there for servicing. I had an appointment for 7:30 am, so I dropped it off the night before. When I called I recently moved to state college and went there for servicing. I had an appointment for 7:30 am, so I dropped it off the night before. When I called them around 3:30pm to find out the progress and they informed me that they didn't even do the diagnosis yet! My check ingine light was on, and their plan was just to diagnose it at the end of the day and make me come back another day which is another 2 weeks later to get it fixed! Terrible experience! I was using different service center before I moved to state college, and I must say the service quality has a day/ night difference! More

Great service The service manager was knowledgeable. My vehicle was correctly diagnosed and the required maintenance was performed in a timely manner. I am very ple The service manager was knowledgeable. My vehicle was correctly diagnosed and the required maintenance was performed in a timely manner. I am very pleased with the service. More