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Berglund Chevrolet Buick
Roanoke, VA
Customer Service
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Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
482 Reviews of Berglund Chevrolet Buick
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February 06, 2021
"Recently purchased a van from Berglund Used Cars on..."
- jeremy.croyRecently purchased a van from Berglund Used Cars on Williamson road. Everyone I came in contact with was very friendly. They went above and beyond from the second I walked in all the way through financing. I will definitely buy my next vehicle through them! I can't say enough about how friendly the staff was. By far the best car buying experience I have ever had and I've purchased a lot of vehicles.
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Aaron Durst
Tracy Thacker
Helpful November 23, 2020
"Charisma is amazing. Best experience ive had with buying..."
- Bigredscores21Charisma is amazing. Best experience ive had with buying a vehicle. We love her. And would recomend her to anyone looking for a vehicle. She went above and beyond for our family
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Charisma bailey
November 12, 2020
"Excellent customer service . Everyone was friendly ...."
- SP540Excellent customer service . Everyone was friendly . Process went smooth and fast . Kendra was exceptionally helpful . Overall a great experience . Would def recommend to my family and friends .
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Kendra
October 12, 2020
"My car messed up at least four to five times within 5..."
- RicoWright83My car messed up at least four to five times within 5 months of the same problem even started smoking and almost blew up. Then was left on the side of the road for 2 hours until someone came to pick me up from Berglund with my one year old son in the car with me in my pajamas. In the rain and they still try to make me pay for some of the parts even though it wasn't my fault my car had got messed up in the first place.
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Chase
August 15, 2020
"3 appointments and still no answers. Had appointment last..."
- Markanderson93 appointments and still no answers. Had appointment last Saturday took my car in at 8:30 said they wouldn’t be able to finish that day to set another appointment Thursday at 7:30 they keep the car all day still didn’t look at it. Was told to bring it back Friday first thing and it would be first in line....call around 5:30 cause I had not heard anything thing back. And they still hadn’t even looked at the car. Not sure what’s the purpose of setting appointments if you can’t follow thru. Friendly staff but extremely disappointed with the service.
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Marvin Brown
August 14, 2020
"I was recently at your lot looking for my daughter a car...."
- Zpeters2225I was recently at your lot looking for my daughter a car. David Pitts was a tremendous help. He was very patient with us and didn't pressure us in anyway. We was only looking that day but will likely come back to see David Pitts when ready to buy. Y'all need to be proud of the professionalism David Pitts shows to customers or potential customers. Hats off to David Pitts for putting up with my teenage daughter!!!!
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David,Pitts
Verified CustomerApril 26, 2020
"I dont like the service the one who attend us. Perhaps he..."
- JEO0373I dont like the service the one who attend us. Perhaps he recommends us to change the brake fluid i wonder that my truck is a year old. Im confused and i check the owners manual it says that brake fluid should change in every 5years. Thats pisses me off! It cost me 139$ just to change the brake fluids. Im very disappointed!
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Josh Schelling
April 23, 2020
"David Turner was great!!! Got me into the truck I had my..."
- jimmymckemyDavid Turner was great!!! Got me into the truck I had my heart set on!!! I will definitely be using them again. Andrew in the finance department was great to work with!
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David Turner
Peter Stratton
