
Berglund Chevrolet Buick
Roanoke, VA
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517 Reviews of Berglund Chevrolet Buick
Mr. Chewning was thoughtful, knowledgeable and helpful! Great service at Berglund every time! Not the closest GM dealership but they continue to earn my trust and business... Great service at Berglund every time! Not the closest GM dealership but they continue to earn my trust and business... More
The employees at Berglund Auto were very personable. Jeff Fisher really listened to my wants and needs and went the extra mile to find the right car for me and my family. I am very happy with my purch Jeff Fisher really listened to my wants and needs and went the extra mile to find the right car for me and my family. I am very happy with my purchase and I am very happy I chose Berglund to make my purchase. More
I always come to Berglund and I am never disappointed in my service to my car. If there is something else wrong they notice it and than fix it with my permission. Very great service, But can’t remember his my service to my car. If there is something else wrong they notice it and than fix it with my permission. Very great service, But can’t remember his name. More
Our service advisor was Charlie Hatcher and was very courteous and efficient. We are extremely pleased with the time frame the work was completed and the quality of the products we purchased. We are t courteous and efficient. We are extremely pleased with the time frame the work was completed and the quality of the products we purchased. We are totally satisfied customers and would not hesitate to recommend this dealership. More
Excellent service Chase explained everything to me in terms I could understand. He told me what had to be done and what else should be done. There was no pressure to g Chase explained everything to me in terms I could understand. He told me what had to be done and what else should be done. There was no pressure to get more work done than necessary. I told him to go on and do everything. After learning that the service would take most of the day, I decided to go home. The dealership provided a shuttle. The driver was super. I could have talked with him for a long time. He took me home and then picked me up late in the afternoon to take me back to Berglund. My car was ready and I went home in a happy mood. More
This dealership sucks my truck is not even 2 years old and the left front tire keeps wearing the inside tread out brought it in last summer they aligned it and I had to pay a percent of the new tire they and the left front tire keeps wearing the inside tread out brought it in last summer they aligned it and I had to pay a percent of the new tire they put on now it mid February 2020 and the same thing happened again this truck has only 25000 miles on it still under warranty I feel I shouldn’t have to pay nothing because of the same reoccurring problem now I’ve been sitting here rover a hour and a half just to get another front tire put on that I again have to pay for I’ll never come to this place again for anything! If this tire wears again on the left front there will b legal action took against this dealership and Chevy! More
Very quick in getting our Tahoe back to us. Did a great job. We do all of our service with Berglund and will continue. Thank you for the great customer service! job. We do all of our service with Berglund and will continue. Thank you for the great customer service! More
fast and reliable they were quick,courteous,thorough and very professional,,,the waiting area was clean and well stocked with drinks, the service writer was knowledgeab they were quick,courteous,thorough and very professional,,,the waiting area was clean and well stocked with drinks, the service writer was knowledgeable, and the car was waiting and ready by the time I cashed out. More
The service itself was fine, but i felt like i was mislead on pricing. I signed the preauthorization for 69.99 for oil change/tire rotation and 20.00 for state inspection, totaling 89.99. When I came mislead on pricing. I signed the preauthorization for 69.99 for oil change/tire rotation and 20.00 for state inspection, totaling 89.99. When I came into pay I had a 55.00 voucher from GM Rewards which would have left a remainder 34.99, I paid $49 extra in the end. I know there isn't anything that can be done but I feel like the prices have crept up so much over time with Berglund service for basic services (i.e. Oil Change) that it's outrageous. I'll definitely be going elsewhere for the basics. More