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Berglund Chevrolet Buick

Roanoke, VA

3.9
509 Reviews

1824 Williamson Rd NE

Roanoke, VA

24012

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509 Reviews of Berglund Chevrolet Buick

October 12, 2020

My car messed up at least four to five times within 5 months of the same problem even started smoking and almost blew up. Then was left on the side of the road for 2 hours until someone came to pick me u More

by RicoWright83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chase
Oct 19, 2020 -

Berglund Chevrolet Buick responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Berglund Chevrolet Buick Team

August 15, 2020

3 appointments and still no answers. Had appointment last Saturday took my car in at 8:30 said they wouldn’t be able to finish that day to set another appointment Thursday at 7:30 they keep the car all day s More

by Markanderson9
Recommend Dealer
No
Employees Worked With
Marvin Brown
Aug 18, 2020 -

Berglund Chevrolet Buick responded

On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Sincerely, The Berglund Chevrolet Buick Team

August 14, 2020

I was recently at your lot looking for my daughter a car. David Pitts was a tremendous help. He was very patient with us and didn't pressure us in anyway. We was only looking that day but will likely come ba More

by Zpeters2225
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David,Pitts
Aug 19, 2020 -

Berglund Chevrolet Buick responded

We loved reading this review! Happy customers are our aim, and it appears David really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help! Sincerely, The Berglund Chevrolet Buick Team

May 02, 2020

Outstanding Staff was super friendly and professional. Damon put me in the best truck for my needs and budget. Would defiantly recommend them to friends and famil More

by adodson0609
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Bailey
May 06, 2020 -

Berglund Chevrolet Buick responded

Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Damon was there to provide you with such exceptional service! Thank you again and congratulations on your new car. All the best, The Berglund Chevrolet Buick Team

April 28, 2020

Fast friendly service. It was a pleasure dealing with Charlie, he is always very professional and works hard to take care of my needs. Making my appointment was easy and on More

by JMFCBF@ntelos.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hatcher
Apr 30, 2020 -

Berglund Chevrolet Buick responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Berglund Chevrolet Buick Team

April 26, 2020

I dont like the service the one who attend us. Perhaps he recommends us to change the brake fluid i wonder that my truck is a year old. Im confused and i check the owners manual it says that brake fluid shou More

by JEO0373
Recommend Dealer
No
Employees Worked With
Josh Schelling
May 01, 2020 -

Berglund Chevrolet Buick responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Berglund Chevrolet Buick Team

April 23, 2020

David Turner was great!!! Got me into the truck I had my heart set on!!! I will definitely be using them again. Andrew in the finance department was great to work with! More

by jimmymckemy
Recommend Dealer
Yes
Employees Worked With
David Turner, Peter Stratton
Apr 28, 2020 -

Berglund Chevrolet Buick responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Berglund Chevrolet Buick Team

April 21, 2020

To high on prices,had front and rear brakes replaced and line flushed almost 500 dollars,never again.I understand they're paying employees and buying parts but my husband could have did it for around 100. More

by patriciacapps.pc
Recommend Dealer
No
Employees Worked With
Marvin Brown
May 01, 2020 -

Berglund Chevrolet Buick responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Berglund Chevrolet Buick Team

May 01, 2020 -

patriciacapps.pc responded

This was a hasty response after a bad day,please disregard my response,you guys are wonderful,I wouldn't take my vehicle anywhere else and look forward to purchasing another one in 2021

April 21, 2020

David,Al,and Andrew were all great to work with Berglund.They made our truck buying experience one of the better buy experience we have had. I would recommend them to my family and friends. More

by julieowens93
Recommend Dealer
Yes
Employees Worked With
Andrew, David Turner, Al Lombardo
Apr 21, 2020 -

Berglund Chevrolet Buick responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Sincerely, The Berglund Chevrolet Buick Team

Apr 22, 2020 -

Berglund Chevrolet Buick responded

Thank you for sharing your experience with us, Julie. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Berglund Chevrolet Buick Team

April 21, 2020

Carol at your Mazda Jeep Ram store on Franklin Rd sold me a truck today and i could not have been more pleased with her professionalism and her expertise on all things Trucks... quite frankly, her knowledge More

by WKAGEY
Recommend Dealer
Yes
Employees Worked With
Carol
Apr 22, 2020 -

Berglund Chevrolet Buick responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Berglund Chevrolet Buick Team

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