Berglund Chrysler Jeep Dodge Ram

2 Stars I didn’t give berglund 5 stars because the last two experienced haven’t been great. There is lack of communication as an out of state customer which l I didn’t give berglund 5 stars because the last two experienced haven’t been great. There is lack of communication as an out of state customer which left me running around in circle. More

Purchase a new vehicle Excellent guys to work with helped me get the truck I wanted and never pushed on other trucks that I didn't want. Gave me a great deal on my trade in Excellent guys to work with helped me get the truck I wanted and never pushed on other trucks that I didn't want. Gave me a great deal on my trade in More

Smooth purchase process This is our 7th vehicle purchased from Berglund. Sales associate, Donnie Shelton is easy to work with and very knowledgeable about the vehicles he sel This is our 7th vehicle purchased from Berglund. Sales associate, Donnie Shelton is easy to work with and very knowledgeable about the vehicles he sells. The buying process is up front and transparent. More

New Fiat 500 Great overall experience and price. Drove from Ohio to pick up the car. Everyone involved was friendly and on the ball. Car was as described, very hap Great overall experience and price. Drove from Ohio to pick up the car. Everyone involved was friendly and on the ball. Car was as described, very happy with it. More

Jeep repair My Jeep is still under warranty less then 30,000 miles, transmission light and check engine light came on I scanned at a garage that I own it said tor My Jeep is still under warranty less then 30,000 miles, transmission light and check engine light came on I scanned at a garage that I own it said torque converter took it to Berglund they said it was something else had for a few days said it took 3 hours to repair never offered me a loaner car, I picked it up 3 weeks later lights came back on, same code torque converter this time they had it over 2 weeks said they didn’t have a loaner car available told me it’d be ready on a Thursday never got a call from them so I called them Saturday left several messages never got a call back called Monday, Tuesday leaving lots of message with different people could never get a loaner, finally got a call said it would be ready on Thursday (a week late) Zack is full of crap they like to bandaid the problem instead of fixing it right! More

Oil change Happy with the service, as always. I always get my oil changed with Dodge dealership. Once I am ready to purchase a new vehicle, I will be back with Happy with the service, as always. I always get my oil changed with Dodge dealership. Once I am ready to purchase a new vehicle, I will be back with these guys. More

Multiple issues found with work completed Bobby Porter did an excellent job with customer service once I notified him of the issue found with my car after it’s service visit. This review is r Bobby Porter did an excellent job with customer service once I notified him of the issue found with my car after it’s service visit. This review is regarding the workmanship and quality control processes specifically. I came in for routine maintenance items and sunroof fix. After picking up my car the interior lights were not working, I brought it back the follow business day for the same technician to take a look. I assumed it was a fuse, but the box is tucked and I wanted to make sure everything was hooked up right so I brought it back. After a full day the same technician didn’t identify out the problem. The following day a different tech looked and figured out it was the fuse right away. Picked up my car and drove back to my home and realized my tires were put on backwards as a part of my tire rotation. Brought the car back a third time and asked a different tech look over all the work the previous tech did since he/she wasn’t able to diagnose the fuse issue in a day, and did a tire rotation wrong, I wanted piece of mind the other service was done correctly. They did oblige and I haven’t found any more issues yet. Lighting, radio and other electronic hardware should be check before finishing a car, and tire rotation while simple should be verified done properly and torque levels are within manual guidance. If there are issues reading the tire that has an arrow on it, it make me very nervous more complicated repairs are being done correctly and reviewed appropriately. Part of my service was replacing the rear pads and rotors, if they messed that up instead of the tire rotation it could be a fatal mistake. More

Recall for software up-date. The recall project was completed before I could finish my first cup of free coffee in the waiting room. Doesn't get much better than that. The recall project was completed before I could finish my first cup of free coffee in the waiting room. Doesn't get much better than that. More

with an overheated engine I just needed them to look at the I have a 6 hours from home with an overheated engine I just needed the dealership service department to look at the radiator to see if there is any an I have a 6 hours from home with an overheated engine I just needed the dealership service department to look at the radiator to see if there is any antifreeze in it they told me it would take one week to even look at my car so I drove further south to try to find someone who would fill my radiator for me I'm very disappointed in Jeep it would have taken them 10 minutes to open my radiator cap and put antifreeze in it More

New Jeep Everyone very friendly and helpful. The Jeep was all set for our pickup with a full tank and beautifully detailed. Doug Booth was great to work with. Everyone very friendly and helpful. The Jeep was all set for our pickup with a full tank and beautifully detailed. Doug Booth was great to work with. It was obvious that he cared that we got exactly what we wanted. More