Berglund Chrysler Jeep Dodge Ram

Oil change/Tire rotation/2 recalls No appointment dropped of at 7am picked up truck at 4pm. You cannot beat the fast turn around and quality work. Its nice to have a dealer like this so No appointment dropped of at 7am picked up truck at 4pm. You cannot beat the fast turn around and quality work. Its nice to have a dealer like this so close. More

Dishonest diagnosis and discouraged from collecting on warra I took my Town and Country in for its second 5 year inspection to keep its powertrain warranty. They incorrectly diagnosed a cracked block. The region I took my Town and Country in for its second 5 year inspection to keep its powertrain warranty. They incorrectly diagnosed a cracked block. The regional manager wanted to see my maintenance records, but when I brought them in, was told he couldn't see them for another week. As I was renting a car to drive while my vehicle sat at the dealership, I decided it wasn't worth it. My van has 300,000 miles on it...great car. The dealership and management have convinced me it will be my last Chrysler. More

first time once over after buying a new car. within a week after buying this car and driving it from NC the check engine light comes on and then there is q grinding sound coming from the front en within a week after buying this car and driving it from NC the check engine light comes on and then there is q grinding sound coming from the front end. They set me up with an appointment right away, i had mentioned that i was going out of town for a seminar and i need to drive, the hooked me up to the machine and found out that the thermostat was bad and i need front axles. So they completed the thermostat job now i hope that we can get the axles done soon. my trip was successful.Thanks Zac Martin! More

Above and Beyond First off it started out bad. Service dept. is way under staffed. It was going to be 3-weeks before they could fit me in. After going to the sales First off it started out bad. Service dept. is way under staffed. It was going to be 3-weeks before they could fit me in. After going to the sales floor to look at new vans I spoke to a salesman about my service issues. The sales manager jumped in and helped. He got me a loaner van and fit my van in for immediate service. My service issue was only partially fixed as apparently Chrysler doesn't allow compete fixes on the first visit. VERY Odd. Anyway after having to take my van back in a second time they again gave me a loaner car for my troubles. The service manger got me in quickly and handled all quickly and perfectly. So far (Knock on Wood) there have been no more issues. The only way to improve the service is to hire more service technicians. More

Last minute rack add on to a new car purchase I was appreciative of the last minute rack add onto my new car purchase during the holidays! Thank you for fitting this in. I only wish you had incl I was appreciative of the last minute rack add onto my new car purchase during the holidays! Thank you for fitting this in. I only wish you had included a big red bow! More

Quick and efficient! I was so appreciative of their expedient and efficient oil change. They also reminded me I needed new wipers, which I had totally forgotten about but I was so appreciative of their expedient and efficient oil change. They also reminded me I needed new wipers, which I had totally forgotten about but certainly would have remembered the next time I drove in the rain it snow! More

Chrysler Had to wait 3 weeks for appointment. Waited almost a month to get van back only for them to say the hard shift problem is normal. Really a brand new v Had to wait 3 weeks for appointment. Waited almost a month to get van back only for them to say the hard shift problem is normal. Really a brand new van should jerk into gear, I don’t think so. More

Great experience I had a great experience at this dealership. My sales person, Ben Plunkett, was great to work with! He allowed me to test drive the vehicle to my wi I had a great experience at this dealership. My sales person, Ben Plunkett, was great to work with! He allowed me to test drive the vehicle to my wife's place of work so that I wouldn't have to come back multiple times. No pressure at all during the negotiation part. More

Prices are way to high I brought in a 2000 Grand Cherokee for replacement of the brake switch which controls the brake lights. I had previously investigated the failure and I brought in a 2000 Grand Cherokee for replacement of the brake switch which controls the brake lights. I had previously investigated the failure and I identified what needed to be done. My dealings with your personnel were excellent, and the service was performed in a timely manner. The price of the replacement switch was $24.43. The effort to install it cost $209.82. That is a ridiculous price for a simple repair with minor troubleshooting. For this reason I will never recommend your service to anyone, and I will avoid coming here again if at all possible. More

Shoddy service I had a remote start added to my Jeep. The part arrived 2 weeks before I could get an appointment. I informed them of a trip and was promised it wou I had a remote start added to my Jeep. The part arrived 2 weeks before I could get an appointment. I informed them of a trip and was promised it would be ready.. it was not... also, the Jeep had a slow leak in tire, had to fill the tire 3 times in the 3 was I had it.. told service guy, they fixed leak but tried to charge me... the car was sold to me with a bad tire... I paid cash for the car and got every warranty available and still got horrible service.... I love my Jeep... but upset in the follow up..... More