Berglund Luxury Auto

Worst Car Buying Experience Ever Purchased Volvo from Burglund Luxury. Volvo with 44k miles on it.. Purchased over the internet since I had a 2 hour drive to Berglund. Once I arrived, Purchased Volvo from Burglund Luxury. Volvo with 44k miles on it.. Purchased over the internet since I had a 2 hour drive to Berglund. Once I arrived, salesman says car is getting new brakes installed that we would do paperwork then I'd be on my way with my new/used car.. 5 hours go by and car still not ready, "I have yet to see it in person".. Volvo service manager says , after 5 hours of waiting to see my car that the car has illegal tent that MUST be removed before it can be inspected or driven and asked that I take a loaner car home and the Volvo would be delivered to me to save a 4 hour round trip drive.. 3 days later my volvo arrives while I'm getting my Hair did at a local hairstylist.. I swap keys with the delivery guy and he takes the loaner car back.. It was raining when the car arrived at the hairstylist so the very FIRST time I get in to drive it, The entire DASH is soaking wet from rain.. When the window tint was removed, the seal was damaged and was leaking across the entire top of the Windshield. WOW, What first impressions of my new Ride.. I call my salesman and send photos immediately and he said that they cant repair windshields that a 3rd party company must perform the work and that he would schedule a day and time.. 4 weeks of calling to get this repaired, I finally talked to a service director who got me scheduled to fix my car.. During the month of October, I was unable to drive my new car anytime it rained.. On my way to Roanoke to get windshield installed, my AWD DISABLED light comes on and a roaring noise is coming from a wheel.. I have 700 miles on this car TOTAL since the date I purchased.. Berglund replaced the windshield and gave me an Estimate of $980 to replace a part in the drivetrain for the AWD System and a $700 Estimate to replace a wheel bearing.. THIS IS THE MOST SHADY DEALERSHIP I HAVE DEALT WITH IN 45 YEARS OF LIFE.. This company has become SO LARGE, Individual Customers NO LONGER MATTER as they did just 15 years ago.. I have yet to make my 1st payment and have to pay $1700 in repairs PLUS a new windshield.. BUYERS BEWARE.. ALL THAT MATTERS TO THIS COMPANY IS MONEY.. ETHICS, Responsibility, and Customer appreciation ends the moment you buy a car which is Sadd.. God bless the people because they need all the blessings possible. More

This service manager is why we deal locally. I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, ha I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, has always been top-notch. He is knowledgeable and friendly. He works to please, even if it is thinking outside the corporate box. Secondly, the service technicians can (and will) speak directly with the customer, which is not the case in many dealerships. We love that we can get 1st hand information with recommendations. We'll be back. More

Berglund dealership and service department is horrid. Do not get service at Roanoke, VA Berglund dealership or the Lynchburg dealership. For 3 years they have been consistently horrible. It started just a Do not get service at Roanoke, VA Berglund dealership or the Lynchburg dealership. For 3 years they have been consistently horrible. It started just after it changed ownership in 2014. Rude managers and absolutly disgusting service managers. Especially the service manager, Joe in Lynchburg, VA. He is rude constantly and over nothing real major. Just nasty folks in total. Experienced it in both dealerships and both service departments. DO NOT trust them with your Mercedes. They would honestly prefer to leave you stranded than deal with a customer. I have written Mercedes Benz corporate and will continue to write until they find real managers who represent this wonderful and superior automobile. More

Long Time Customers are Forgotten We have been customers of Bergland since 2005 when we moved here. We bought a car from them in 2006 and had all our servicing done here. When we went We have been customers of Bergland since 2005 when we moved here. We bought a car from them in 2006 and had all our servicing done here. When we went shopping for a new vehicle, the salesman showed us 2 vehicles which we took the 2 on test drives. When we came back we explained that we weren't sure if we wanted a 20017 or 18. What was available. The salesman said he would look up whatwas available. After 15 minutes, he said it was a Saturday, so he could not get any information as the lines of communication were busy. "I'll call you Monday". We waited an entire week; no call. We bought the vehicle we wanted from another dealership. We received calls from Charlottesville, Richmond and from NC; nothing from Lynchburg who has been our go-to service place. In my mind, no way to treat a long time customer! More

Just DON'T Save yourself the hassle of living in the burg and owning a BMW. I am now on my 3rd one because I love the brand; however, I am so tired of the rude i Save yourself the hassle of living in the burg and owning a BMW. I am now on my 3rd one because I love the brand; however, I am so tired of the rude indifference this dealership exudes every time I walk in the door. I drive a $60,000 car that I paid CASH for... I don't expect to be treated like toxic waste. In fact, the service is SO atrocious I am literally trading in my car so I don't have to drive an hour + for service anymore. More

Great car buying experience. Easy, smooth transaction. They were respectful and kind and very thorough in delivery. I purchased an MB GLC300 and my salesman was very knowlegable a Easy, smooth transaction. They were respectful and kind and very thorough in delivery. I purchased an MB GLC300 and my salesman was very knowlegable about the car. Overall a great experience. Would certainly do business with them again. More

Buy your BMW here!! I had an amazing experience with the BMW dealership in this group. I had been searching for a 4 series and found one on their lot. I contacted over I had an amazing experience with the BMW dealership in this group. I had been searching for a 4 series and found one on their lot. I contacted over the internet and we began corresponding via email. The entire deal was handled via emails and a few phone calls. I have purchased many cars, and this by far was the easiest and BEST experience I have ever had. Furthermore, beside being extremely professional, they were also very accommodating by driving the vehicle to my house and allowing me to sign the paperwork there. This was such a creative and amazing perk. I have also been very impressed with their follow up, making sure that the vehicle has met my expectations and checking in to see if I had any questions. Thank you Rick Rossano and Mike Campbell. I would and will buy again from your dealership!! Thanks for an amazing experience. More

Very unprofessional /not friendly I have used them occasionally over 5 years with pre-owned Bimmers. The service was fair, at best. I looked at their limited selection and ended up buy I have used them occasionally over 5 years with pre-owned Bimmers. The service was fair, at best. I looked at their limited selection and ended up buying at the Charlottesville BMW dealer, as they knew their cars, and were a lot more people oriented! The sales staff at Berglund were not friendly, and certainly did not know enough about what they were selling! Plus the fact that most acted like a bunch of tools with an arrogant attitude! More

Horrible Experience Bought our last car from Berglund BMW three years ago and had a great experience. Went back yesterday and everyone was new and sketchy. Undervalued ou Bought our last car from Berglund BMW three years ago and had a great experience. Went back yesterday and everyone was new and sketchy. Undervalued our trade, lots of games, etc. Did not buy from them. Drove to Charlottesville instead. Avoid this dealership! More

Horrible experience buying a Mercedes-Benz CPO Can I rate it negative stars? Careful with their Mercedes CPO's, because they really do not do what is required for the certification. Bought a 2012 C Can I rate it negative stars? Careful with their Mercedes CPO's, because they really do not do what is required for the certification. Bought a 2012 CLS550, CPO, 10 days ago and drove it back to NC. The car has been in the shop for 6 days because there was a massive water leak inside (found after the first rain)! Also they replaced an iPod cable for another that was defective. Finally, if you want to have your trade-in devalued (in my case, a MB I bought as CPO from Raleigh Benz dealer), go there -- they are going to get at least a 35% profit on you. Overall not very honest people and regretting why I decided to do business with them. More