Berglund Luxury Roanoke

Great to work with. Very informative and understanding. Good communication skills. Prompt responses. Very courteous and professional. Always accommodating. Goes out of the way to make sure you’re taken car Good communication skills. Prompt responses. Very courteous and professional. Always accommodating. Goes out of the way to make sure you’re taken care of. More

60,000 mi maint, state inspection, bracket for front car tag Everything went great. Provided ride to and from restaurant for lunch while waiting. Tim Riddle was friendly and efficient. He gave me an upfront co Everything went great. Provided ride to and from restaurant for lunch while waiting. Tim Riddle was friendly and efficient. He gave me an upfront cost estimate which was accurate as well. He was great to work with ! More

As always Brannon is the best. He explained what was recommend for my next service so I would be prepared. The car was washed and looked great. Thanks recommend for my next service so I would be prepared. The car was washed and looked great. Thanks More

Very customer focused and friendly! Brennon is the best and takes great care of you when you need service. He even found a coupon I could use for $20 off! and takes great care of you when you need service. He even found a coupon I could use for $20 off! More

The Berglund Experience I recently purchased a used Vehicle from them, It was raining when i went to look at the vehicle and the battery was dead, they got the vehicle starte I recently purchased a used Vehicle from them, It was raining when i went to look at the vehicle and the battery was dead, they got the vehicle started and i took a test drive. I was impressed and decided to purchase it. The Lot manager said that if i had any problems with the battery to contact the dealership. Lets hope they honor their commitment. My overall experience was great. More

Tammy made is super easy to schedule my appointment for the service recall. One phone call and everything was taken care of. She made me feel like a valued person! With her as my service advisor you have a the service recall. One phone call and everything was taken care of. She made me feel like a valued person! With her as my service advisor you have a customer for life! More

Outstanding as always Tina is outstanding !! So customer and service focused. Never felt rushed, all questions answered and several test drives. Went out of her way to fi Tina is outstanding !! So customer and service focused. Never felt rushed, all questions answered and several test drives. Went out of her way to find us the right car and had it delivered for us. Same for Steve- really puts the customer first and its not about the sale. We will remain Berglund customers !! No interest in any other dealership. More

Servicing my infiniti First class service, thank you Brennon for that great experience. I was a little late because I drove an hour for my appointment and was afraid that I First class service, thank you Brennon for that great experience. I was a little late because I drove an hour for my appointment and was afraid that I will be told to reschedule. That was not the case. Thank you. More

Phenomenal customer service. Professional, personable and pleasant. I live in Beckley, WV and have the option to go to Roanoke or Lexington for my Infiniti needs... I will choose BERGLUND Infiniti any day, a pleasant. I live in Beckley, WV and have the option to go to Roanoke or Lexington for my Infiniti needs... I will choose BERGLUND Infiniti any day, all day, every time. Brennon Viele is an A+ employee. He accommodated to my night shift schedule and called and left voicemails in the afternoon to give updates that I could listen to once I got off work/woke up. He was very helpful, very knowledgeable and was on top of everything. You can’t ask for a better employee. More

The service agent was not thorough in processing a claim appropriately and rude. I called the warranty company myself and got results. Claim approved. Disappointing appropriately and rude. I called the warranty company myself and got results. Claim approved. Disappointing More