Bergstrom Ford of Oshkosh

I've been going to this dealership for years and feel very comfortable with the service they provide. very comfortable with the service they provide. More

The service was amazing. Zack was very helpful and made me feel confident with my purchase. Would definitely use Bergstrom again Zack was very helpful and made me feel confident with my purchase. Would definitely use Bergstrom again More

Always had good communication and prompt service- Have always been happy with the sales person when I wanted a new vehicle always been happy with the sales person when I wanted a new vehicle More

Would say I will definitely be going back to this center for more service. The team was very kind, appreciative and knowledgeable. I couldn’t be happier. for more service. The team was very kind, appreciative and knowledgeable. I couldn’t be happier. More

Excellent service, right on time, Excellent feedback from employees No surprises, honest work, friendly helpful staff all around from employees No surprises, honest work, friendly helpful staff all around More

at first I was disappointed because the truck that I was looking at on line was not on the lot. but I was able to test drive it the following day and it was absolutely phenomenal. looking at on line was not on the lot. but I was able to test drive it the following day and it was absolutely phenomenal. More

They were very helpful. My service was done very quickly and they were up front about any further service if needed. I loved the Thanksgiving bag of treats left on my front My service was done very quickly and they were up front about any further service if needed. I loved the Thanksgiving bag of treats left on my front seat. More

Absolutely phenomenal customer service at every turn, no questions went unanswered, and staff worked to get me exactly what I wanted without hesitation. questions went unanswered, and staff worked to get me exactly what I wanted without hesitation. More

Be extremely careful if you choose to purchase a vehicle from this dealership. ASK FOR THE TITLE. These guys are not who they seem no matter what the other reviews say. Tom Lilach sold me a vehicle on J from this dealership. ASK FOR THE TITLE. These guys are not who they seem no matter what the other reviews say. Tom Lilach sold me a vehicle on Jan 4th that Bergstrom didn't have the title for, confirmed yesterday by the Finance guy. Told Tom received letter from DOT that car was not titled or registered, told me it was taken care of and car was registered. Checked with DOT a week later because you cannot trust a car salesman and found that it was not taken care of. Stopped in to discuss a separate deal and true colors began to show, rude and unprofessional comments. Told Tom that car was not taken car of and he proceeded to lie to me again and told me it was. Inquired about how guaranteed financing worked and Tom told me they will give me $1500.00 a month payments, which I in no way could afford, but it would satisfy their claim of offering guaranteed financing. Isn't that great. New GM said he would take the bull by the horns, but sorry DOT closed, has off the next day, oh and sorry, DOT closed on Sat. Finance guy said I would have plates today since they finally got the original owner to sign the title. You know the story by now, no plates. Said he has to take care of kids and has stuff to do so maybe I can take off work and take care of it. xxxx NO!! This fine group at Bergstrom Ford definitely goes out of their way to take care of their customers. Don't even bother trying to contact Corporate either because they will transfer you to every Bergstrom dealer in the state before they would ever connect you to Corporate. Just a little tip, Your best bang for the buck is send John an email and contact BBB as well as DOT dealer investigation. At this point, stuck with a vehicle that I still have no proof is mine, is not registered, basically cannot drive, but required to pay for. Not quite sure how they thought they would get away with selling a car without the title but sure they will be explaining it in the coming weeks. More

Avoid Sales and Service We used to have a ’13 Ford Fusion and took it in to get a sensor fixed. Initially we were told it was covered under warranty, then it wasn’t, then it We used to have a ’13 Ford Fusion and took it in to get a sensor fixed. Initially we were told it was covered under warranty, then it wasn’t, then it was, eventually we got Ford corporate involved and they said the techs there should take care of it. After weeks of not having AC, and having dozens of calls not returned, we finally took it somewhere else to get fixed. A few months later there was a recall on the on our car, so took it to Les Stumpf to get fixed since I couldn’t trust Bergstrom techs/management. I really enjoyed driving out of the way and passing two Bergstrom Fords along the way to have someone who treats customers well. A few years later while car shopping to replace a different car, they had one we were interested in. The sales person talked about how the ‘new Bergstrom’ was no hassle, and customer focused. They knew it was our first test drive of many vehicles we were looking at, still brought the finance manager out and followed us back to our car. It’s mind boggling how Bergstrom has a monopoly on new cars in Oshkosh, we surely deserve better than them. More