Bergstrom INFINITI on Victory Lane

I have been going to Berstrom for a while to work on my 2018 Infinity QX60. I went 2 weeks ago as the car was pulling. I do have an extended warranty on the car. I was told the front control arms were s 2018 Infinity QX60. I went 2 weeks ago as the car was pulling. I do have an extended warranty on the car. I was told the front control arms were shot, the back brakes and rotors, and I needed new tires and a rear windshield wiper. The quote was 750 for the breaks and 882 for each control arm. I asked about the warranty and was told it was not covered. I told them to please fix 1 control arm and I would schedule for the other at a later time. I was told they did not have the part and they would order. I didn't feel right away what was told to me. I called the warranty company and was told Bergstrom never called. I was told the control arms are covered under the warranty and to ensure they do not work on the care until they call. I called the very next morning and spoke to someone in service. I gave him the warranty information and he told me to call me after they contact the warranty company. I think got a text from the service consultant stating he would call. He texted me to say he was on hold and they were taking forever. I then got a call that the parts were covered. I went to pick up my vehicle. The amount on the invoice was 984, significantly less than if I had been paying out of pocket. When questioned, I was told that was the payment and that was all. The brakes were not repaired. When asked why the breaks were not done the response was Oh I didn't know. I left very upset. I contacted the manager who stated they would get back to me after gathering more information. I never heard back. I did take my vehicle to another licensed auto shop. I was told the calipers on the back breaks and the pistons were faulty and that is why the breaks needed to be replaced. The auto shop called the warranty company and all were covered. Bergstrom's service department never once mentioned the calipers. They wanted me to replace the break pads and rotter. I feel they did not mention the calipers for 2 reasons; 1. They did not want to call the warranty company and 2 they wanted me to have to come back to pay again for break repair. More

Great People. Great Service. Highly Recommend Purchasing from Bergstrom Infiniti and Ted Hoff. Ted was very helpful and knowledgeable. He knew all the details and Great Service. Highly Recommend Purchasing from Bergstrom Infiniti and Ted Hoff. Ted was very helpful and knowledgeable. He knew all the details and information about his fleet. He also even knew details about cars that he doesn't even offer. Bergstrom Infiniti goes above and beyond expectations. More

Excellent experience. Sales person, Vincent, was very friendly and helpful. Finance person also friendly and helpful. It was a smooth transaction from start to finish. Sales person, Vincent, was very friendly and helpful. Finance person also friendly and helpful. It was a smooth transaction from start to finish. More

We virtually purchased a slightly used Infiniti SUV from Bergstrom INFINITI and had a very nice experience. Pablo Isaias our salesperson was amazing. He did a virtual walk around and test drive with us o Bergstrom INFINITI and had a very nice experience. Pablo Isaias our salesperson was amazing. He did a virtual walk around and test drive with us on one of the sharing sites. When asked if it had any paint chips or door dings Pablo carefully studied the car to show us one extremly small chip. He treated it like he was going to buy the car. The car was delivered to Minneapolis by a very nice couple, who took the time to walk us through some of the features. The car is in perfect condition, the title arrived and the transfer went perfectly. Our thanks to Pablo and Bergstrom Infiniti. Keith More

claim to be fair but truly not Went there 2 times now to buy a car. The first time (2014), went to buy a qx60-salesman lied to me about the availability of a certain color inside an Went there 2 times now to buy a car. The first time (2014), went to buy a qx60-salesman lied to me about the availability of a certain color inside and out with AWD. After I found the car I wanted and he said wasn’t available in the entire US, I called him to let him know I found 6 in Chicago alone. Now a month ago I went to trade the qx60 I bought in Chicago, and the (cocky) salesman told me I would get credit for the new tires on the trades car, all kinds of incentives, etc. got a crap deal and no incentives. I give up on this place. It’s small, feels like a Chevrolet dealer instead of an INFINITI dealer. They say they are a no hassle dealer, but I walked out of there feeling like they once again tried to take advantage of me and our hard earned money. Back to Chicago or Milwaukee we go, and glad to do so. More