Bergstrom Lexus on Victory Lane

Buying experience was fine (2021 RX350) but service is another story. I've called the service department 3 times this past week to ask a couple questions. I never get connected to a service representative another story. I've called the service department 3 times this past week to ask a couple questions. I never get connected to a service representative, I'm only told a representative will call me but no one ever calls back. They're more than happy to setup a service appointment but I guess I'm asking too much in asking for advice. More

This was the best car buying experience I have ever had! !! I called ahead and confirmed the availability. Spoke with Joe and he was both professional and courteous. We drove up from the Chicagoland area !! I called ahead and confirmed the availability. Spoke with Joe and he was both professional and courteous. We drove up from the Chicagoland area and it was well worth the trip. The dealership was outstanding. Everyone we encountered was amazing. They explained the features and benefits of the Lexus IS 350 S. I will eagerly drive another 150+ miles to do business with them again! We had the pleasure of working with Joe Braun and meeting Rick Bergstrom. I t was a pleasure doing business with them and I will be back (and referring family there) for all future vehicle purchases. I must add, I do not do online reviews, but this was definitely worthy of an online review at least! Thank you@ More

Very responsive Good follow up on questions Professional and friendly Will recommend to others also Professional and friendly Will recommend to others also More

Got a Honda Ridgeline from you a week ago tpms light keep coming on called and took it there today which is 75 miles one way told me I had to call Oshkosh Honda and go there to fix it called them they said t coming on called and took it there today which is 75 miles one way told me I had to call Oshkosh Honda and go there to fix it called them they said to just go to the Acuralike dealership they could do it to find out they never set the ones in the tire's when they changed them the to places are like night and day the Acura people were really friendly the Lexus one's kind of just blue us off like you got the car now it's your problem weren't friendly at all More

Andy was amazing to work with! He answered all our questions and took care of all of our concerns. He wasn't able to be there for our first test drive, but his assistant, Autumn, was ready for us whe questions and took care of all of our concerns. He wasn't able to be there for our first test drive, but his assistant, Autumn, was ready for us when we arrived and she was super helpful! The buying process was stress free and we would highly recommend working with Andy at Bergstrom! Kate was also very helpful and wonderful to work with. Couldn't recommend this dealer enough! More

I drove 180 miles, each way, to do business with this firm. They are the best sales/service experience that I have ever had. I have owned and serviced mercedes, Volvo, Toyota and a host of other vehivl firm. They are the best sales/service experience that I have ever had. I have owned and serviced mercedes, Volvo, Toyota and a host of other vehivles so that I am in an excellent position to pass on a qualified opinion. More